InterGuard Employee Monitoring Software Reviews & Product Details

It allows the organization to create a single network that can encompass all of the employees. In the program being used, this makes it simple for all employees to conduct social network activities such as emailing and instant messaging. Review collected by and hosted on G2.com.

Despite having a long history of service delivery, it is clear that their customer service still falls short of completely satisfying all of their clients. Because they are careless and take a long time to resolve client problems, which is not ideal, Review collected by and hosted on G2.com.

I purchased this system because the sales team promised I would be able to easily monitor my employees' activities at a glance using their online platform. This ended up being far from true. The sytem was not real time as promised and was very difficult to navigate. I spent thousands of dollars with an outside IT company trying to get Interguard to work as promised to no avail. Interguard is not user friendly and certainly does not give you the ability to monitor your employees' activities easily. Review collected by and hosted on G2.com.

There was not a single thing that I liked. My number 1 request was to be able to see when my employees were working at their computers versus not working at their computers. I was told that Ingerguard would track down time after 30 seconds if the employee stopped typing. Again, this was not true. In the end, this was a huge waste of money and I was sold a product that did not deliver. Review collected by and hosted on G2.com.

Nothing. The company has been very unresponsive, unhelpful, and unwilling to refund. Review collected by and hosted on G2.com.

Company was very responsive until payment was made. Once payment was made, their sales person became unresponsive, their customer support phone and email never respond to emails or voicemails. Their live chat support won't pick up the phone to talk and it takes 5 times longer than needed to communicate with them via chat. After we installed, we were having issues with data showing accurately in the dashboard from each of our devices. We had one of their live chat technicians remote into our computer and confirm everything was installed correctly, yet we were still not getting all the data from the device. We spent hours and hours trying to figure it out, but the software just didn't work correctly. We then tried to contact them for a refund, and they have been unresponsive to that request and just sent a few emails stating to contact support to help with the installation. Review collected by and hosted on G2.com.

Sonar/Awareness/Interguard is easy for us to use and quick with details need to find out who isn't a productive member of our team. The moment you sign on you will see who is always in the internet cookie jar, after making adjustments to your allowed list you will see an improvement in team performance. Review collected by and hosted on G2.com.

I'm a creature of habit when they first change the interface I get frustrated, but after a while, I'm happy again. I have to remind myself the adjustments are improvements. I would like a one-click option to block or allow a website. Review collected by and hosted on G2.com.

Simple to use and install, 24/7 Technical support and have Cloud support and Chromebook support! Review collected by and hosted on G2.com.

Nothing, this software was perfect for my needs Review collected by and hosted on G2.com.

The good thing about this program, Intergaurd is that it allows you to ensure that you are making the most out of business hours. We really don't need to monitor or micromanage every employee we have, however, we need to ensure that certain processes and so forth are being followed and that the basic guidelines are being followed such as avoiding certain websites and web pages which are not authorized and or work related. Again, the idea is not to keep your employees like robots but it is good to have as it ensures they are not using their privalegdes inappropriately. Review collected by and hosted on G2.com.

I do dislike thsh it often seems to slow down other software on the computer at times. You also have to purchase additional perks which should come standard with the program I personally feel. There are times when I'm not sure if it records or loses the information, but there are times when there is trouble retrieving information needed. Review collected by and hosted on G2.com.