It lets me adjust my 401k risk level based on market conditions, which I really appreciate. The website is also pretty user-friendly and easy to navigate. Review collected by and hosted on G2.com.

My overall experience, and first impression was terrible with Human Interest.

Initially, I was contacted by Marco Valdez to sign up for Human Interest (HI). Over the phone, I originally expressed my concern with ADP because they were charging me too much. ADP admitting they were billing me too much for years, and refused to compensate me for the overcharges. At that point, I knew I had to go elsewhere.

During that call, Marco told me all of the benefits of Human Interest. This was also including a $1500 transfer credit for switching to HI. He mentioned it should cover my ADP transfer fee. I remember the conversation, because I mentioned that I believe my ADP fee is $2000, so I may need to pay some out of pocket. He didn't think it was that high, so I said I would look into it later. I did find out that my ADP fee was $1500, and Marco was correct. I was happy to hear I could get out of ADP without paying any fees.

Months after getting everything all set up, I was told I would only be getting a $750 tech credit. When I asked them about the $1500, they told me they don't have that offer. I immediately reached out to Marco Valdez, who never even bothered to contact me back. Already got the sale, so ignoring me must have seemed like a good idea.

I told them I was definitely promised a transfer credit, and I even grew suspicious when the name "Tech Credit" for $750 came out of nowhere. None of those words were ever mentioned on our call.

Unfortunately, none of this was in writing, but it was the least of my concerns to think HI would deceive me. Fortunately, that is where I can bring my feedback to review platforms.

Any time I had to reach out to support, there was never an easy way of just getting help. Each group would take over during the implementation, push you through, and forget all about you. I had an issue where my HI connection wasn't working with ADP, and it was like pulling teeth to get it confirmed. Mind you, this is all within the first few months of setting it all up.

I would leave HI if I didn't just lose $750, and spend months switching it all over. Also, the price ended up not being that competitive in the end. Overall, bad move on my part. Review collected by and hosted on G2.com.

I haven’t had a good experience with Human Interest. Review collected by and hosted on G2.com.

I dislike that they don’t seem eager to help resolve issues when they come up, yet they are very quick to blame others for their own shortcomings. They also don’t keep good records.

I signed up with them so I could offer a 401k to my employees without having to do all the work myself or micromanage the process. Money coming from the payroll provider is not applied correctly and the deductions from the payroll provider that was incorrect was mishandled. It has been a long and tedious process for someone with no experience in 401k processing

When there is a problem detected by their system I’m unable to correct employee information in the system when they tell me it’s wrong, because there’s no way to select the correct options.

Overall, my list of dislikes is quite long. Review collected by and hosted on G2.com.

I really appreciate how easy Human Interest is to work with. They've been very prompt in their responses, and I've yet to have any issues. I love how seamlessly it integrates with Rippling, making things really smooth. Everyone was able to change their elections whenever needed, which was ideal, and switching from a regular to a Roth was perfect. Setting it up was a breeze—just signing a couple of papers and getting everyone to sign up. The automatic enrollment feature was also great, even catching those who didn't sign up on time. The integration with Rippling, who handles our payroll, saved me the hassle of figuring out a separate 401(k) plan. It's genuinely been very easy and efficient. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Human Interest makes retirement planning feel much simpler and more accessible than traditional providers. The platform is intuitive and transparent, and it doesn’t overwhelm you with financial jargon—everything is laid out in a way that’s easy to follow. The payroll integration is seamless, so contributions happen automatically without any manual effort. That reliability, along with the overall ease of use, really stands out.

The main upsides of using Human Interest are accessibility and transparency, strong automation, solid support and compliance, and scalability as your needs grow. Review collected by and hosted on G2.com.

While the platform is streamlined, sometimes the simplicity means there’s less flexibility for those who want more advanced investment customization or specialized fund choices. The focus is on automation, which is great for many, but it can feel limiting if you prefer a more hands-on role in managing your investments.

Another challenge is customer support. Although generally responsive, there can be delays during peak times, and answers sometimes feel scripted rather than personalized.

Downsides of using Human Interest include:

-Limited Investment Options

-Customer Service Response Times

-Employer Costs Review collected by and hosted on G2.com.

That Human Interest Integrates with my payroll company Review collected by and hosted on G2.com.

When changes are made such as the 2.0 Act, I received an agreement to sign with no communication as to what exactly is changing and if or how it affects our company. When I was approached by Jan Russell to switch to your company, a lot of what Jan sold us on and stated was inaccurate or she failed to mention you offer certain things but at an additional cost. Also once I was transitioned into your company, I was never contacted by the person who handles our company 401K needs to introduce themselves, they never check in or as I stated they should pick up the phone an explain changes that will be taking place and go over those changes and then send in writing a follow email to ensure our understanding. The company I was with prior July services, was way more involved and I could actually speak with a person. Your company comes across as though you don't want to have communication at all with your customers. Review collected by and hosted on G2.com.

I’ve found Human Interest incredibly easy to set up, which has saved me a lot of time. Their support team is great, and it makes the whole 401k process feel quick, straightforward, and effective from start to finish. I haven’t had any negative experiences so far. As someone starting a new 401k plan, I also appreciate the tax benefits, though the experience would be even better with clearer explanations around how everything works. It is also very cost competitive which was one of the primary drivers that drove us to choose Human Interest. Lastly the user interface is simple allowing for quickly switching between individual user screens and employer screens. Furthermore, the simple udpates for tasks needing to be completed are incredibly easy to follow and complete. Review collected by and hosted on G2.com.

There was nothing bad. As a new 401k plan, there are tax benefits which can be somewhat confusing. Anything that can make that as clear as possible would be great. Review collected by and hosted on G2.com.

I really like how Human Interest links seamlessly with our payroll provider. Even though we're not sophisticated 401(k) administrators, they ensure we are well taken care of. The seamless API links are particularly helpful; Human Interest manages the eligibility of our staff for 401(k) and aligns our payroll systems so that contributions are automatically taken when an employee becomes eligible. This is very helpful. Review collected by and hosted on G2.com.

The biggest issue that we've had was that the integration with Rippling has not been as smooth as it was with TriNet. It's not as seamless and there have been issues with the implementation. The setup with Rippling was more challenging compared to the very easy setup we had with TriNet. Review collected by and hosted on G2.com.

I use Human Interest for providing 401K benefits to my small business. It's super easy to use, which is crucial for me as a small business owner because my time is valuable. I really appreciate that it connects seamlessly with Gusto, my payroll software, and there are no fees for this integration. The simplicity of the initial setup was impressive; I barely had to do anything, and my employees were able to register with ease. This integration takes the guesswork out of retirement benefits and makes everything seamless. Review collected by and hosted on G2.com.

They mentioned they were going to start charging for their services. I will be very disappointed if they start charging because I will cancel my account with them. When I signed up, the person I spoke with said for the foreseeable future it will be free with Gusto integration and I expect them to stand by that. Review collected by and hosted on G2.com.

It was great in the beginning and unfortunately their was an error made on their end that they owned up to their mistake however it cost my company over $1,000 extra, there was indeed out of pocket cost because funds were withdrawn automatically from our account. Thank you for your patience on this! You’ve got the right idea. During a recent review, we identified that some employee contributions weren't processed as they should have been. Because this was an error on our end, we’ve applied a Correction Credit to resolve it.

What this means for you:

No out-of-pocket cost: We’ve already moved the necessary funds into the affected employee accounts to make them whole. Since Human Interest covered the cost of this correction, there isn't a refund due to the company; instead, we used those funds to fix the discrepancy directly.

We handle the paperwork: When contributions are delayed, the IRS requires a specific filing called Form 5330. This is simply a report used to document the correction. Our team is taking care of the preparation for you.

Next steps: When the filing deadline approaches, we will send the completed form to you for a quick review and signature. You don’t need to take any action until then.

You can find a full breakdown of the specific amounts and employees affected in the Error Correction Reports section of your Document Library on the admin dashboard. We’ve also included summaries there that you can share with your team members if they have questions about their accounts. Review collected by and hosted on G2.com.

I had a few minor hiccups during setup because I was both an owner and an employee, and they needed to merge my two accounts. It took a few weeks to get everything sorted out, but once it was resolved, it worked smoothly. After that, a few additional issues came up and were only resolved after multiple calls and emails with three different departments. Review collected by and hosted on G2.com.

I absolutely appreciate the integration of Human Interest with Gusto, which makes managing employee benefits seamless and cost-effective for us. Setting up Human Interest was straightforward, thanks to the responsive support team and intuitive design. The overwhelming flexibility in choosing different retirement plans and configuring investment amounts stands out as highly beneficial. The simple and approachable interface distinguishes itself from typical financial software, providing a smoother user experience. Additionally, the discount due to our use of Gusto makes this service even more valuable. Review collected by and hosted on G2.com.

I find it would be helpful if Human Interest offered more educational materials for employees unfamiliar with a 401(k) or its workings. As our team is relatively young and new to this, having those resources readily available could have been beneficial a few months ago. Review collected by and hosted on G2.com.