What do you dislike about Hostinger?
Star rating: ★☆☆☆☆ (1/5)
Title: Hostinger forced a logout mid-session after email/domain change — chat-only support + invasive “verification”
Review:
We’ve been paying Hostinger customers for years, using their domain registrar, web hosting, and professional email services. On December 12, 2025, after we updated our business email address and changed our domain, Hostinger flagged “suspicious activity” and forced a mid-session logout—we were actively using the platform when access was cut off. We were then locked out of our Hostinger account and unable to access services we’ve already paid for, including business-critical domains, DNS, hosting, and email.
In short: Hostinger forcibly logged us out after a routine email/domain update and then demanded highly sensitive financial documentation—with no phone escalation—while our infrastructure remained inaccessible.
Since then, the Hostinger account recovery process has been chaotic and high-risk. Support requested images of debit/credit cards used for payments and bank statements as part of “verification.” I understand security controls, but forcing customers into a workflow this sensitive—while they’re locked out and cannot confidently validate every request in real time—creates a serious trust and security problem. This is exactly how legitimate customers get trapped between “prove it’s you” and “don’t share sensitive documents unless you’re 100% sure who’s asking.”
The other major issue is the lack of meaningful phone support. When domains, DNS, and business email are mission-critical, chat-only support (often feeling automated) is not acceptable during an urgent lockout. A provider selling business infrastructure should have a clear, human-led escalation path when access to paid assets is restricted.
Beyond this incident, the value proposition is weak. Hosting performance is comparable to other mainstream providers, and domain pricing and transfers have increased enough that staying on is no longer cost-effective. If/when access is restored, we will migrate all services to another provider.
What Hostinger should improve (immediately):
* Provide a real human escalation path for account lockouts (phone or verified live escalation).
* Publish a clear step-by-step account recovery checklist with timelines and decision points.
* Use safer payment verification options (or explicitly allow redaction and clearly state document storage, access controls, and retention/deletion).
* Don’t hold DNS/domain access hostage during a “review” when ownership can be verified through safer methods.
Date of experience: 12/12/2025 — ongoing (still unresolved) Review collected by and hosted on G2.com.
