So far, it has simplified my life immensely. I’ve been able to automate a lot of what I was previously doing manually across 6 properties. My team can access the calendar for all bookings, so nothing gets missed, and they can immediately see if someone cancels. I also have a new website and the ability to receive direct bookings through it. Review collected by and hosted on G2.com.

Nothing negative so far. It’s fairly simple to use overall, although I did need a bit of help setting up the website because that part is a little more complicated. My onboarding expert really helped me through all of it. The price feels fair, especially considering how much support they provide. Review collected by and hosted on G2.com.

The biggest win for me has been bringing all my OTA channels into one place. Airbnb, Booking.com, and Expedia now sync into a single calendar, so the double-booking risk—and the manual iCal juggling I used to do across several properties—is gone. The built-in dynamic pricing also replaced a separate tool I was paying a lot more for, and it’s held up well for rate optimisation while cutting that cost roughly in half. Setting up my own direct booking website was straightforward too, so I can now take commission-free reservations alongside the OTAs.

Day to day, the dashboard is clean, and once everything is set up, the channel integrations just work.

One honest piece of advice for anyone considering Hostaway: put in the effort to understand the system. It’s deep and powerful, and when it’s properly configured, it’s genuinely awesome to run. The onboarding support is excellent, and Mel can teach you a huge amount, but she can’t run it for you—you have to do the learning yourself. If you go in willing to put in that work, the payoff is fewer errors, lower software costs, and hours of admin saved every week. Review collected by and hosted on G2.com.

Honestly, there’s very little I dislike. The main challenge is the learning curve. There’s a lot of depth here, and at the beginning it took me time to figure out where every setting lived and to understand how the automations and pricing rules fit together. That isn’t really a fault of the product—it’s the trade-off for how powerful it is—but a newcomer should expect to invest real time before it clicks.

One thing that would make the early days smoother is a more guided first-run setup for the direct booking website, especially around the custom domain and SSL steps. In terms of performance, the platform has been stable and fast for me, with no real downtime to complain about. The AI and automation tools are genuinely useful once configured, but they definitely reward you for taking the time to set them up properly rather than expecting them to work perfectly out of the box. None of this is a dealbreaker, and support was quick whenever I had a question. Review collected by and hosted on G2.com.

Honestly, what I like best about Hostaway is how it keeps everything in one place. It syncs calendars, automates guest messages, and just makes managing multiple listings way less stressful. It saves time and helps us give guests a smoother experience most of the time. And I truly appreciate Carlito, who always assists me and makes the process even easier. Review collected by and hosted on G2.com.

One area I find challenging with Hostaway is the complexity of the interface. While the platform is feature‑rich, navigating certain settings can feel unintuitive and time‑consuming. A more streamlined, user‑friendly design would make daily operations smoother. Review collected by and hosted on G2.com.

Customer Service! Alma Gutierrez has been wonderful while working with me. Over the few calls we have had, we connected very well, and to say the least, she is very knowledgeable, patient, understanding, and a pleasure to work with. About the platform itself, it is very responsive, and has a lot of depth in terms of the features it carries for an affordable price. Review collected by and hosted on G2.com.

I haven't used the platform for a long time, so I cannot speak to its longevity. However, from the time I've used it it is feature-heavy, and the customer service is there, so if you have any questions, I'm sure that the team will be able to handle it and to give you some sort of a solution. Review collected by and hosted on G2.com.

Tomas Ravina has been an excellent onboarding mentor. He walks me through everything and I feel so equipped to use the Hostaway Platform. He's kind, patient and extremely knowledgable. Using Hostway has been so much easier than my experience with other platforms. Review collected by and hosted on G2.com.

The downside is the extra costs. I was disappointed to find out that there is an $8 dollar charge per propertyfor adding automated keyless entry codes. Review collected by and hosted on G2.com.

Hostaway has significantly simplified my rental management by automating many tasks and saving me valuable time every day Review collected by and hosted on G2.com.

Hostaway could be more affordable. I would also like to have the ability to upload folders or documents directly from my computer, as this feature is currently missing Review collected by and hosted on G2.com.

The all-in-one automation + rock-solid channel manager + unified inbox combo.

Once it’s set up (which you already know is painless thanks to their support), it basically runs your business on autopilot. It eliminates 90%+ of the daily manual work that used to eat up hours — messaging guests, updating calendars, handling inquiries, tasks, etc. Most hosts say this one feature set is what finally lets them scale without burning out or hiring extra help. Review collected by and hosted on G2.com.

Learning Curve & “Too Much” for Small Portfolios. The platform is powerful, which means it can feel overwhelming or overly complex if you only have 1–10 properties. Review collected by and hosted on G2.com.

I am impressed with Hostaway so far. The AI features are genuinely useful , the UI/UX is clean and intuitive, which makes day-to-day management smoother.

Onboarding has been so far seamless and the team has been super helpful and responsive throughout. Great experience overall Review collected by and hosted on G2.com.

The custom pages for the booking engine (very few options to customize the template for direct bookings), and the fact that there is no compliance so I need to integrate a third party. Review collected by and hosted on G2.com.

It can do everything I need to, plus things I didn’t even know I needed! Deborah who helped with onboarding was incredible, very friendly and explained everything so well, she showed me how to do things and I can tell she is very patient and does what she can to help you with anything you need! Review collected by and hosted on G2.com.

I can't think of anything, maybe just one very minor thing is that we have to input reviews for the platform to choose from when automating instead of the review being generated itself but it's not a big issue. Review collected by and hosted on G2.com.

Hostaway has truly made our operations much more efficient compared to other systems we’ve used. The platform is incredibly user-friendly, intuitive, and easy to navigate, making it simple for our team to learn and manage daily tasks with confidence. Review collected by and hosted on G2.com.

Long wait time calling tech support. I think its better if we can reach them without delay Review collected by and hosted on G2.com.