Having used the platform for three years, this reviewer found it adequate for transferring inventory to syndication partners. The customer service experience, however, was disappointing, with slow responses and high costs for adding a second location.
View Full ReviewIt is very simple to use. Anyone can really dig right into it without any training it is easy to figure out. It also works all the time it never crashes. It's the cheapest solution for inventory export in the auto business and integrates well with any other software. Review collected by and hosted on G2.com.
It became outdated for what we use it for. We needed a tool that could set global pricing rules, and compare us to our competition. With homenet you had no visibility on competition's prices. Also, generating vehicle descriptions isn't automatic. Review collected by and hosted on G2.com.
The ease of use in uploading photos and billing services. Review collected by and hosted on G2.com.
The lack of support and ability for Homenet to fix issues. Review collected by and hosted on G2.com.
The ability to hold a large amount of inventory and make it easy to filter and locate what I am looking for. I use it daily and makes my day-to-day life easier. Review collected by and hosted on G2.com.
It constantly signs out on apps like digital lot, causing me to have to reset everything. Also wish that the overall layout looked better which could also help with workflow Review collected by and hosted on G2.com.
It is a toss-up between customizability and customer support. We have saved countless hours of manual editing by programming custom data conversion to conform data. We also build and apply custom vehicle descriptions using the data conversions. Since we are able to edit this as the end-user, it has also saved a ton of phone calls to support. With that said, whenever we do have a technical question or need to set up a new service with another vendor, Homenet's support is always amazing and goes above and beyond to help me solve my problems. I know many of their support team by name and many of them have been there before I was even in the industry. Review collected by and hosted on G2.com.
I wish that Cox Automotive would give Homenet more resources to continue developing its tools. I feel like a lot of their development focus goes to vAuto instead which is ok, but I prefer Homenets' tools. I wish the Automotive OEMs would feed their complete data sets into Homenet for more complete VIN explosions but I suspect that is an OEM issue more than Homenet Issue. Review collected by and hosted on G2.com.
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