HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms. Review collected by and hosted on G2.com.

The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage. Review collected by and hosted on G2.com.

We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options. Review collected by and hosted on G2.com.

They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities. Review collected by and hosted on G2.com.

It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system Review collected by and hosted on G2.com.

It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs Review collected by and hosted on G2.com.

I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency. Review collected by and hosted on G2.com.

I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave. Review collected by and hosted on G2.com.

integration with other platforms, eazy to config Review collected by and hosted on G2.com.

i would like more integrations, better knowledge base, easiest report generation Review collected by and hosted on G2.com.

HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.

The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.

The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience. Review collected by and hosted on G2.com.

HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself. Review collected by and hosted on G2.com.

I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.

The technical support is excellent, and the developers listen to suggestions and implement them. Review collected by and hosted on G2.com.

Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good! Review collected by and hosted on G2.com.

The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. Review collected by and hosted on G2.com.

Sometimes it can be hard to work out where a feature sits and you end up having to contact support (who are always happy to help), new video tutorials are nice but there are not enough of them Review collected by and hosted on G2.com.

The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs. Review collected by and hosted on G2.com.

The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection. Review collected by and hosted on G2.com.

Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal Review collected by and hosted on G2.com.

I haven't come across anything I don't like about Halo, it all works like it should so have no complaints Review collected by and hosted on G2.com.