What I like best about Guesty is that it brings all of our short-term rental operations into a single platform. The channel management, unified inbox, automation capabilities, guest communication tools, and reporting features have significantly reduced manual effort and helped us operate more efficiently as we grow. The platform is intuitive to use, integrates well with key third-party services, and provides the flexibility needed to manage multiple properties across different booking channels. Guesty has given us a solid operational foundation that allows us to focus more on delivering a great experience for both property owners and guests. Review collected by and hosted on G2.com.

There is very little to dislike about the platform overall. As with any feature-rich system, there is a learning curve when first getting started, and some areas of the interface can take time to fully understand. There are also occasional enhancements and integrations that we’d love to see added as our business grows. However, Guesty continues to evolve, and the support and product teams have been receptive to feedback and suggestions. Overall, the benefits far outweigh any minor frustrations. Review collected by and hosted on G2.com.

It brings all platforms together in a single piece of software, so you don’t have to open separate user accounts across different websites. It helps bridge communication between guests, owners, and property managers, keeping everyone on the same page. It also includes an awesome accounting module that’s integrated into the system. Review collected by and hosted on G2.com.

The only thing I dont like is how you can not make diffent type of reservations for an owner, for example, a nonpaying guest reservation and paying guest of owner reservation . They all have diferrent type of payment strucures and commission structures which is not seen on guesty. Review collected by and hosted on G2.com.

Guesty has helped solve a major operational challenge by centralizing nearly every aspect of short-term rental management into one platform.

I currently utilize several Guesty add-ons, including Guesty Locks Manager, Guesty Pricing Optimization, and Guesty Communication Services. Together, these tools help streamline operations, improve response times, automate repetitive tasks, and support a more consistent guest experience.

Guesty Locks Manager has simplified access management and reduced manual coordination around check-ins. Guesty Pricing Optimization helps dynamically adjust pricing based on demand and market trends, which supports revenue management efforts. Guesty Communication Services has also helped provide expanded guest messaging coverage and operational support as the business continues to grow.

I also want to specifically recognize Joe, who was an incredible onboarding partner during implementation, and Enjoli, my current account manager, who has been thoughtful, responsive, and proactive in supporting the continued growth of our operation. Having strong people behind the platform truly makes a difference.

Overall, Guesty has allowed me to operate more efficiently, remain highly organized, and scale operations while still maintaining a hospitality-focused and hands-on guest experience. Review collected by and hosted on G2.com.

At this time, there’s honestly nothing I specifically dislike about Guesty. Like any large operational platform, there are occasional learning curves as new features and workflows are introduced, but overall I’ve had a very positive experience.

Guesty has allowed me to centralize operations, automate many repetitive tasks, and manage guest communication and property operations much more efficiently. I also appreciate that the platform continues evolving and regularly releases new tools and improvements.

One feature I’d love to see expanded in the future is more native upsell functionality within Guesty itself, without the need to partner with an additional third-party platform. Review collected by and hosted on G2.com.

We recently completed a migration to Guesty and currently manage around 100 short term rental properties on the platform. The system is robust and clearly built with professional property managers in mind.

Guesty brings a lot of functionality into one place, including channel distribution, messaging, automation, and integrations with other systems in our tech stack. The API connections and integrations have been solid so far and allow us to connect several operational tools that we rely on.

Our onboarding team, particularly Aarti and Enjoli, were very helpful throughout the migration process. Migrating a portfolio of homes between systems can be complex, but the onboarding team made the transition much smoother than expected. They were responsive and patient while we worked through setup questions and configuration issues.

Managing a portfolio of roughly 100 properties requires systems that are reliable and scalable, and Guesty provides a strong operational backbone for companies working at that level.

After more than 20 years in the vacation rental industry and experience with several PMS platforms, Guesty stands out as a powerful system for companies operating at scale. As we continue scaling our portfolio, we are looking forward to seeing Guesty continue expanding automation and reporting capabilities for professional managers. Review collected by and hosted on G2.com.

Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important.

Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation.

Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. Review collected by and hosted on G2.com.

The guesty app is beautiful and game changer for us. Easy to navigate the dashboard and helpful articles Review collected by and hosted on G2.com.

We came from a different software and so that is our own internal challenge to work with a different "look" and process. I would say the only slight downside I see is that it is very OTA centric as opposed to Property Management direct booking centric? Review collected by and hosted on G2.com.

I find Guesty to be very intuitive and streamlined. I like that it has good automations, which makes managing channels easier. It's easy to use and a powerful tool, which I think are its best features. Additionally, setting it up was really easy, and I appreciated how everything was great during that process. Andre, Or and the team are great, they are super helpful and knowledgeable. Review collected by and hosted on G2.com.

Some aspects like how the payments are recorded could be streamlined a little better. It would be good to understand more about insights and analytics and have more options to deep dive in the tool. Also have basic reports set up. Review collected by and hosted on G2.com.

I like Guesty because the multi-calendar and unified inbox are very good and continue to improve. They're essential for our day-to-day functioning, and they perform really well. We can rely on them for our 24/7 operations with guest management and bookings. Another feature I appreciate is the guest analytics, which have become free and are now easier to use. It really helps with planning and understanding business performance. The review tracking feature helps our operations team stay updated on focus areas by unit. Overall, these core features are super valuable. Review collected by and hosted on G2.com.

I didn't like Guesty's accounting system. It used to be really clunky, super bad, and was time-consuming and manual a couple of years ago. It might be better now but wasn't good then. Also, the Guesty API has reliability issues, with updates not being well published and happening at inconvenient times, causing system failures. Lastly, there's some rigidity in the listing configurations, such as taxes across OTAs and the ability to vary guest fees like damage waivers depending on the length of stay. There's room for improvement for more flexibility in these areas. Review collected by and hosted on G2.com.

Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. Review collected by and hosted on G2.com.

I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. Review collected by and hosted on G2.com.

I like the individual support I get from my account manger Ram Cheriyath, anytime I have an issue or concern he helps me work the process out and get answers - that is huge in working with a PMS Review collected by and hosted on G2.com.

System can be glitchy at times, fixed for a bit then goes back to having issues - for example the ribbon calendar if you scroll backwards to another date it jumps 6 months; also I have had to buy other technology in order to get the systems in place I need, like accounting and tasks Review collected by and hosted on G2.com.

I love that the platform allows me to integrate with all other big player platforms, and it's centralized. I even managed a custom integration with my accounting software through OpenAI, which I prefer using over the standard accounting options. I also find that it's integrated with Beyond for dynamic pricing, which I prefer over Guesty's dynamic pricing due to my specific requirements. Managing listings, locks, and pricing is very straightforward, and I appreciate how new features continually come out and make my life better. The initial setup was quite easy for me, even for someone without much experience in software implementation—it isn't that hard. Review collected by and hosted on G2.com.

There are so many taxes in Quebec that need to be recalculated, and I'd rather recalculate them through my customization. The accounting part hasn't been tested too much by me, but there are issues with platforms like Booking.com and Vrbo not calculating taxes properly. The taxes aren't necessarily right on the guest portfolio, so I have to recalculate everything based on what the guest paid and readjust some taxes. Review collected by and hosted on G2.com.