Zego Reviews (117)

Reviews

Zego Reviews (117)

4.4
117 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Zego for its ease of use and efficient payment processing, which significantly reduces administrative burdens and enhances tenant satisfaction. The platform's integration with property management systems is also highlighted as a key benefit, allowing for seamless operations. However, some users note that the customer support response time can be slow, which may hinder timely issue resolution.

Pros & Cons

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Rebecca H.
RH
Rebecca H.
Commercial RE Accountant
Small-Business (50 or fewer emp.)
"Seamless Real-Time Payments and Exceptionally Responsive Support"
5/5
What do you like best about Zego?

Zego's seamless integration payment platform not only provides instant transaction processing you can view in real-time, their customer service is extremely responsive when occasional payment errors do occur. I have always resolved any payment issues within 30 minutes or less when reaching out to Zego's customer service center. Review collected by and hosted on G2.com.

What do you dislike about Zego?

I really don't have anything 'negative' to report per se but I would like to see the date range widen when performing historical searches on deposit transactions to assist with deposit reports and/or bank reconciliation research over multiple months. Review collected by and hosted on G2.com.

Nicole B.
NB
Nicole B.
Regional Manager/Property Manager
Real Estate
Small-Business (50 or fewer emp.)
"Smooth Rent Manager Integration with Versatile Benefits"
4.5/5
What do you like best about Zego?

I like how Zego integrates smoothly with Rent Manager & has multiple benefits or functions which property management companies can employ. Review collected by and hosted on G2.com.

What do you dislike about Zego?

The only dislike I have is that Zego was unable to make the necessary adjustments to their system to accommodate posting utility charges for one of our communities that is not on the typical 1st of the month rent cycle. Instead they have to send me the charge file each month & I have to manually import the charges into our software to post to tenant ledgers. Review collected by and hosted on G2.com.

Ava P.
AP
Ava P.
Bookkeeper Office Manager
Small-Business (50 or fewer emp.)
"Seamless ZEGO Integration with Great Performance and Value"
5/5
What do you like best about Zego?

It was super easy to integrate into our current process. There were no delays or extra steps that made the transition difficult. Using the software is simple! It felt like a small flick of a switch to add into our software program. There have been no issues with performance, and the price point is great! Review collected by and hosted on G2.com.

What do you dislike about Zego?

I have seen no downsides to using ZEGO. Only positives so far! Review collected by and hosted on G2.com.

Shelly G.
SG
Shelly G.
Associate Vendor Coordinator
Small-Business (50 or fewer emp.)
"Reliable Platform, Seamless Integration, and a Supportive Zego Team"
5/5
What do you like best about Zego?

The Zego platform is reliable and reporting is efficient. The Zego team is competent and informed on the business needs. They are quick to respond to requirements and new implementation requests. Review collected by and hosted on G2.com.

What do you dislike about Zego?

No concerns with the Zego product or team at this time. Review collected by and hosted on G2.com.

Amy H.
AH
Amy H.
Small-Business (50 or fewer emp.)
"Effortless Payment Processing with Outstanding Support"
4.5/5
What do you like best about Zego?

I like how user-friendly Zego is; it's fairly simple to find what you're looking for. If something is confusing, customer support is so friendly, easy to reach, and extremely helpful when solving problems. The deposit tracking feature is extremely valuable to me because I don't have to manually enter each deposit every day, saving me a lot of time with accounting. Also, the initial setup was super simple for me. Review collected by and hosted on G2.com.

What do you dislike about Zego?

I have no complaints when it comes to Zego. Review collected by and hosted on G2.com.

Xali M.
XM
Xali M.
Gallery Manager
Small-Business (50 or fewer emp.)
"Zego Makes Billing and Rent Collection Effortless"
5/5
What do you like best about Zego?

I find that Zego has been a great tool for billing and collecting rent payments from tenants. It is a convenient way for them to pay. Review collected by and hosted on G2.com.

What do you dislike about Zego?

I haven't found any downside to using Zego yet. Review collected by and hosted on G2.com.

Kathy T.
KT
Kathy T.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Seamless Payment Processing with Top-Notch Support"
5/5
What do you like best about Zego?

I really like how Zego saves us a considerable amount of time and reduces the chances of input errors. This efficiency allows our managers to avoid manually entering payments, which often leads to errors, such as placing payments into the wrong account. With Zego, payments automatically go to the right account, making the process seamless and very easy. This automation grants us more time to focus on interacting face-to-face with our residents instead of being consumed by payment entry tasks. In addition to that, the setup process of Zego was incredibly straightforward due to their step-by-step guidance, making it super easy for us to get started. I also appreciate how Zego has improved its support service over time, addressing previous concerns about response times. Now, I'm very happy with the service they provide. Lastly, Zego's integration with our Rent Manager software works very well, complementing our operational needs. Overall, I am highly satisfied and would recommend Zego without hesitation. Review collected by and hosted on G2.com.

What do you dislike about Zego?

I really just don’t have any complaints! They are doing great! Review collected by and hosted on G2.com.

Response from Amatece Stock of Zego

We’re thrilled to hear that Zego has improved your payment process. Our number one goal is to save your team time 🙌.

It’s also great to know that your residents appreciate various payment options, whether online, autopay, or in-store cash payments. Flexibility for residents is a key focus, so we’re glad it’s benefited your community.

We also appreciate your critical feedback regarding customer support response times. We understand how important it is to get timely assistance, especially for payment-related concerns. Please know that we’re actively working on improving our support processes to ensure you get the help you need when you need it.

Thank you for trusting Zego to handle your payments and sharing how we’ve positively impacted your workflow. If there’s anything we can do to further enhance your experience, don’t hesitate to reach out!

Ally I.
AI
Ally I.
Property Manager
Small-Business (50 or fewer emp.)
"Easy to use product that integrates well with Rent Manager"
5/5
What do you like best about Zego?

The ease of invoicing and the integration. I also love the time saved! Review collected by and hosted on G2.com.

What do you dislike about Zego?

I really don't have complaints about Zego. Review collected by and hosted on G2.com.

Response from Amatece Stock of Zego

Thank you for sharing your experience, Ally!

We’re so pleased to hear that Zego’s invoicing features and integration with Rent Manager are making things easier for you. Simplifying the payment process is a key priorities for us, so it's wonderful to know that you’re finding value in our payment solution.

It’s also great to hear that our reporting tools are helping you access the information you need quickly and efficiently. We hope that makes your day a little bit easier! We appreciate your kind words and are glad that Zego is meeting your needs without any issues.

Thank you for choosing Zego, and we’re here to support you whenever you need us!

Thanks,

Ama

sherry S.
SS
sherry S.
Office Manager
Small-Business (50 or fewer emp.)
"Easy Online Tenant Payments with Fast, Helpful Support!!"
5/5
What do you like best about Zego?

Being able to let tenants make their own payments online is great. And if there’s ever an issue, they help you right away. Review collected by and hosted on G2.com.

What do you dislike about Zego?

I can’t think of anything at the moment. So far, I don’t have any complaints, concerns, or dislikes. Review collected by and hosted on G2.com.

Carson N.
CN
Carson N.
Community Manager
Small-Business (50 or fewer emp.)
"Easy to Use with Instant Payment Recording"
5/5
What do you like best about Zego?

Easy to use and reporting of payments immediately inside of software program is a plus. Review collected by and hosted on G2.com.

What do you dislike about Zego?

There isn't anything I don't like about Zego. Review collected by and hosted on G2.com.