GCPay Reviews (421)

Reviews

GCPay Reviews (421)

4.6
421 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and streamlined billing process of GCPay, highlighting how it simplifies invoicing and compliance management. Many appreciate the quick setup and the ability to track payments and documents in one place, which enhances efficiency. However, some users note that the platform could benefit from improved project retrieval and mobile accessibility.

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Jacki V.
JV
Jacki V.
accounting manager
Mid-Market (51-1000 emp.)
"Easy-to-Track AIA Invoicing and Straightforward Pay App Submissions"
4.5/5
What do you like best about GCPay?

GCPay helps us keep AIA invoicing up to date and easy to track. Pay applications can be submitted either through the software or by email as a PDF, which keeps the process straightforward and easy to follow.

Support is always quick to respond, and the software integrates easily with our clients. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

It would be helpful to be able to edit items that have been approved but not yet sent. For example, a change order might be approved but still need additional information once it’s viewed in the pay app. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Jacki, thank you for sharing your insight.

It’s great to hear that GCPay is helping simplify AIA invoicing and pay application management. Having clear visibility into open projects and recently submitted pay applications makes it much easier to stay organized, save time, and keep customer payments moving. We’re also glad to hear our Support team has been responsive and that the platform integrates well with your clients' workflows.

We appreciate your feedback about editing approved pay applications before they're sent. We understand how additional flexibility could be helpful when last-minute changes, such as change order updates, need to be included. If you run into this situation, our Support team is always available at support@gcpay.com to help review your options and recommend the best workflow.

It’s especially rewarding to hear that GCPay has eliminated the time spent tracking submitted pay applications and made your monthly billing process more efficient.

ML
Michael L.
Construction Manager
Small-Business (50 or fewer emp.)
"user friendly and great customer support. Don't seem to listen to feedback to improve though."
3.5/5
What do you like best about GCPay?

I still wish they'd make the monthly cost bundle report print by Division, and not by Alphabetical order. For any client, when we present the monthly billing, we have to present by going down the line, division by division. The monthly bundle is alphabetical, so each month, we have to manually reorganize. It seems so simple to make this change, yet seems to never be acknowledged. With that, GCPya is great, but they don't seem to care to get better, whereas everyone else has caught up or passed them, as they try to improve year over year. GCPay is more or less the same as it was 10 years ago. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

Same as previous response. Also it is annoying that they greyed out the ability for us to check or uncheck if we should be responsible for sub SOVs or they are. We can call support, but this was a useful feature (as a lot of subs we work with are a little less sophisticated) that they took away. Sort of goes with the theme of the review that they aren't trying to improve, but instead maybe even working backwards a little. If some GCs want that greyed out, then have it be a setting in project/company settings. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Michael, thank you for sharing this detailed feedback.

It’s great to hear that GCPay continues to provide value through its ease of use, strong customer support, Vista integration, compliance tracking, and lien waiver management. We're especially glad these tools are helping your team save time, reduce administrative effort, and keep subcontractor documentation on track.

We also appreciate your candid feedback regarding the monthly cost bundle report and SOV management settings. Input like this is valuable, and we understand how report organization and workflow flexibility can have a meaningful impact on day-to-day operations. Feedback from experienced users helps us continue evaluating opportunities to improve the platform and better support different business processes. In the meantime, we encourage you to reach out to Support at support@gcpay.com to see if there are any available options, workarounds, or guidance that may help address your reporting or workflow needs.

It’s rewarding to hear that GCPay is helping streamline pay application management while simplifying compliance and waiver tracking. Thank you for your continued partnership and for taking the time to share your perspective.

Jessica G.
JG
Jessica G.
Vice President and Chief Financial Officer
Small-Business (50 or fewer emp.)
"GCPay has saved us valuable time and streamlines the pay app process "
4/5
What do you like best about GCPay?

While we still experience some of the same challenges with the Sage integration noted in my previous review, it is clear that GCPay continues to invest in the platform and release new enhancements. We have appreciated the ongoing improvements to compliance tracking, lien waiver management, reporting capabilities, and user resources. The software remains a valuable tool for managing subcontractor pay applications and documentation, and we look forward to seeing continued development of the Sage integration and ERP-related workflows in future updates. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

Since my original review, we continue to experience the same challenges with the Sage integration. If improvements or alternative workflows have been developed, they have not been communicated to our team or incorporated into our training. We still find ourselves spending additional time manually adjusting pay application information to ensure it imports correctly into Sage. While GCPay has been a valuable tool in many aspects of our payment process, a more seamless integration with Sage would significantly improve efficiency and reduce the amount of manual intervention required. We would welcome additional guidance, training, or system enhancements that address this ongoing issue. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Jessica, thank you for sharing this detailed feedback.

It’s great to hear that GCPay continues to deliver value through improvements to compliance tracking, lien waiver management, reporting, and user resources. We’re especially glad the platform is helping streamline subcontractor pay applications and documentation while saving your team valuable time.

We also appreciate your candid feedback regarding the Sage integration. We understand how manual adjustments can impact efficiency, and feedback like yours helps guide future enhancements. If your team would like to review current workflows, training resources, or discuss potential options for improving the integration experience, our Support team is always available at support@gcpay.com.

It’s especially rewarding to hear that GCPay has helped simplify lien waiver tracking, reduce pay application errors, and make change order management more efficient. Thank you for your continued partnership and for sharing insights that help us continue improving the platform.

KB
Krystal B.
Director, Business Process
Mid-Market (51-1000 emp.)
"GCPay is the BEST!"
5/5
What do you like best about GCPay?

GCPay is very transparent between the GC and Vendors and is super easy to use! Having constrained SOVs has helped with issues of incorrect billing and GCPay has allowed a more streamlined approval process. Also SUPER amazing for keeping track of waivers, tiered waivers, and insurance. Their support team, from their implementation team, development team, training, and customer support are top notch and always there to help make sure everything runs smoothly. GCPay keeps everything organized and on track! Review collected by and hosted on G2.com.

What do you dislike about GCPay?

Nothing, GCPay has created such ease when it comes to processing pay applications and keeping track of compliance and insurance documents. Wouldn't go back! Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Krystal, thank you for sharing this.

It’s great to hear that GCPay is helping create transparency between general contractors and vendors while keeping billing, compliance, and documentation organized in one place. Features like constrained SOVs, waiver management, insurance tracking, and streamlined approvals are designed to reduce manual effort and help teams work more efficiently.

We also appreciate the kind words about our implementation, training, development, and Support teams. Providing responsive assistance throughout the customer journey is something we take great pride in. If help is ever needed, customers can always reach out to Support at support@gcpay.com.

It’s especially rewarding to hear that GCPay has helped your team save time, reduce overbilling concerns, and automate waiver and insurance follow-up. Thank you for being part of the GCPay community.

Alejandro Z.
AZ
Alejandro Z.
Analista de crédito financiero
Mid-Market (51-1000 emp.)
"User-Friendly, Fast, and Reliable and with Helpful Tech Support"
4/5
What do you like best about GCPay?

The system is very user friendly, it shows you a lot of information regarding what you're missing when submitting applications, the system has never crashed on me and works extremely fast, I had to use the GC Pay support once and they were really helpful to resolve my issues, overall the system is really good Review collected by and hosted on G2.com.

What do you dislike about GCPay?

The only thing I would say I dont like is that, even though it's really user friendly, it's very limited on it's capabilities and the "project owner" has a lot of power over the issues, once a draw is closed you cannot change anything and if they close it to close to your submission date you have no way to correct until they decide to open the next one Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Alejandro, thank you for the great feedback! We are glad GCPay has been fast, reliable, and helpful in keeping your billing organized and payments moving. We will also pass along your kind words to our support team!

We understand the frustration when a draw closes close to your submission window. Those controls are set by the project owner to align with their billing cycle, but if you ever find yourself in a time-sensitive situation, our support team at support@gcpay.com can help facilitate communication to get things resolved quickly.

Thank you for being a GCPay user and for sharing your experience!

Alex M.
AM
Alex M.
PM
Mid-Market (51-1000 emp.)
"Intuitive UI, Seamless Accounting Integration, and Lightning-Fast Support"
5/5
What do you like best about GCPay?

The user interface makes it very to understand what is in front of you. I am new in construction and have been confused by billing in the past but GCPay almost simplifies everything for everything. It also integrates into our accounting software which is also a major plus. The support team is unlike anything I have ever seen, the response time and helpfulness gets you answers almost immediately. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

I think if it would send reminder emails about subs submitting invoices, COs, etc it would make it much better. I honestly can't speak much on this yet because I have only used it for one project, so I am still learning where you guys could improve. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Alex, thank you for such an enthusiastic review, especially coming from someone newer to construction billing! We are thrilled GCPay has simplified waivers, integrated smoothly with your accounting software, and that our support team has made such a strong impression. We will absolutely pass along your kind words!

Great news on the reminder emails! GCPay does have automated notifications for subs regarding invoices and compliance, and these are configured on the GC side. Reach out to support@gcpay.com and our team can make sure everything is set up to keep those reminders going.

Thank you for being a GCPay user and welcome aboard!

JR
Joseph R.
Accounting Specialist
Mid-Market (51-1000 emp.)
"GCPay Review from an Accounting/Billing User"
5/5
What do you like best about GCPay?

What I like best about GCPay is that it keeps the billing process organized and gives us one place to track pay applications, approvals, lien waivers, and supporting documents. It helps make the status of each billing more visible, so we can see what has been submitted, what is pending, and what still needs to be corrected or approved. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

What I dislike about GCPay is that it can be a little clunky and not always intuitive. Some information is hard to find quickly, and the process can feel more time-consuming than it should be, especially when trying to review billing details, change information, or track down why something does not match our internal records. I also wish the descriptions, statuses, and error messages were clearer so it was easier to know what needs to be corrected without extra back-and-forth. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Joseph, thank you for such a detailed and thoughtful review! We are glad GCPay has brought better visibility and organization to your billing process, reducing the reliance on email threads and spreadsheets across your accounting and project teams.

We appreciate the honest feedback on navigation, billing detail access, and the clarity of status messages and error descriptions. These are all areas we take seriously and will make sure they reach our product team. In the meantime, our support team at support@gcpay.com is always happy to help work through any confusing statuses or discrepancies quickly.

Thank you for sharing such constructive feedback. It genuinely helps us improve!

Ali S.
AS
Ali S.
Accounting/ESG Manager
Mid-Market (51-1000 emp.)
"Manual Schedule of Values and Limited Support Make GCPay Harder to Use"
1.5/5
What do you like best about GCPay?

I am used to Textura and maybe it's because I am so used to it, but it seems much faster and easier.With GCPay I like that before submitting they ask me if there are any changes we need to make or if there is anything else we need to invoice that is not on the schedule of values Review collected by and hosted on G2.com.

What do you dislike about GCPay?

I don't like that I have to insert the schedule of value myself. Some clients like us to write everything line by line, others like milestone payments. It would be much easier if they enter the line items and we complete. And I wish there was a better integrated way to sign waivers inside GCpay (via Docusign) or something. And sometimes I wish there was a quick chat support or at least an email contact from our client to reach out to. More email notifications would help as well. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Ali, thank you for the honest and detailed feedback! We are glad GCPay has helped reduce the back and forth on invoices and waivers, and that the pre-submission check prompts have been a helpful touch.

We hear you on the SOV entry, waiver signing integration, and notification improvements. These are all valuable suggestions we will pass along to our product team. On the SOV specifically, in many cases the GC can enter line items on their end, so it may be worth reaching out to your client or contacting support@gcpay.com to see what options are available in your setup. Our team also offers chat and email support directly.

Thank you for sharing such constructive feedback. It genuinely helps us improve!

Kayla K.
KK
Kayla K.
Subcontractor Accounting Specialist
Mid-Market (51-1000 emp.)
"Ease of use, great product to use for both subs and GCs!"
5/5
What do you like best about GCPay?

Ease of use for both subcontractors and GCs using the software. Also like that all the required documents and waivers are all locate within the job dashboard which eases managing the job and subcontractor payments Review collected by and hosted on G2.com.

What do you dislike about GCPay?

The two step submittal processes for SOV and payment applications throws off subcontractors. They click the first one, and they think their item is submitted fully. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Kayla, thank you for sharing this.

It’s great to hear that GCPay is easy to use for both general contractors and subcontractors. Having all required documents, waivers, and project information in one dashboard helps simplify job management and keeps subcontractor payments organized.

We also appreciate your feedback about the two-step submission process for SOVs and pay applications. We understand how that can be confusing for subcontractors the first time they use it. If your team or your trade partners have questions about the workflow, our Support team is always happy to help at support@gcpay.com.

It’s great to hear you're taking advantage of the Change Order SOV feature to better manage larger change orders. Providing more structure and visibility into change order breakdowns helps keep billing accurate and projects running smoothly.

Nirav B.
NB
Nirav B.
Project Manager
Mid-Market (51-1000 emp.)
"Well‑Designed Features, Opportunities in Onboarding"
5/5
What do you like best about GCPay?

1. It enables us to track pay apps, lien waivers, and approvals all on one platform.

2. It doesn't lets the subs submit pay application until all compliance documents have been submitted.

3. Audit trail helps with auditing and tracking changes. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

1. Time consuming to make flexible rules for different subcontractors.

2. Difficult to explain to smaller subs.

3. Approval hierarchies, waiver rules, and compliance logic are locked in early

4. issues with integrating with Sage. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay

Nirav, thank you for such a thorough review! We are glad GCPay has eliminated the lien waiver chase, made backtracking previous pay apps easy, and reduced your email burden through automated notifications. The compliance gate before submission is one of our favorite features to hear working as intended.

We appreciate the detailed feedback on setup flexibility, smaller sub onboarding, and the Sage integration. These are all areas our product team is actively focused on. Please reach out to support@gcpay.com with specifics on the Sage issues in particular, as our team may be able to help resolve those more directly.

Thank you for sharing such constructive and detailed feedback!