Karen Knapp is incredibly helpful in any question I have about our payroll, time tracking, or really anything that has to do with using FrankCrum for payroll, benefits, and workers comp. The team, and Karen specifically, are always responsive when I reach out for support and have immediately addressed any concern I've raised. Review collected by and hosted on G2.com.

I have no complaints about any of the support or services we have with FrankCrum. Review collected by and hosted on G2.com.

I've been using FrankCrum for about four years for payroll, workers' comp, and HR needs. I appreciate how they've helped a lot with HR resources, specifically in creating a handbook and time off policies. I find their team of professionals really valuable as they know their specific areas really well. They also helped me use their in-house software through MyFrame Chrome. I like having a representative and knowing there are people available to help with other HR items. Review collected by and hosted on G2.com.

I wish payroll entry could be a little bit simpler sometimes, but maybe we can work at my template and see if we can figure that out. Other than that, pricing being more competitive is always a plus. Review collected by and hosted on G2.com.

FrankCrum is very competitive in both pricing and the services they provide. What I appreciate most, though, is the people. Every team I've worked with has been knowledgeable, responsive, and genuinely helpful. They make it easy to get answers and resolve issues quickly, which has made them a great partner for our business. Review collected by and hosted on G2.com.

If I had one suggestion, it would be to continue improving the integration and reporting tools to make accessing payroll and HR information even more streamlined. Overall, though, I've been very satisfied with the service. Review collected by and hosted on G2.com.

They offer a lot in one place. I consider them our HR department for this very small company. Review collected by and hosted on G2.com.

The only downside is that sometimes people don’t understand the relationship between FrankCrum and us. We’re actually their employees, so there’s a different EIN and company name when it comes to taxes and other related forms. Review collected by and hosted on G2.com.

We have a personal agent, Kerry R that helps with our payroll and makes it easy to submit payroll and jobcost. When requesting certificate of insurances it’s a breeze. Review collected by and hosted on G2.com.

I have no dislikes per se besides not having much information when it came to filing our ERTC and getting any updates. The they are a PEO, it made it extremely difficult and has been difficult to get the credit. But I have no other dislikes. Review collected by and hosted on G2.com.

I love speaking with Kerry from FrankCrum. She is great and even if she doesn't know the answer, she will lead me to the expert. FrankCrum is helpful in handling payroll, hiring, and background checks. They ensure everything is accurate and professional by law. Their services make sure people are paid properly and screened properly. I appreciate FrankCrum's expertise and how easy it is to get the correct answers quickly. I recommend their services to everyone because they are easy to use and the staff is always ready to help if needed. Review collected by and hosted on G2.com.

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I like that payroll runs smoothly and my bookkeeper has a direct line to someone at FrankCrum who helps her. Sandra Novatko, our HR consultant, has been very helpful in keeping our employee handbook current and recommending any additional forms for our employees to review and sign to keep employees informed and the company protected. Everyone we have interacted with has been responsive and willing to guide us with any questions. I like that if I have any employee HR-related issues, I can reach out to Sandra. I really appreciate having direct contacts at FrankCrum and value their expertise. Review collected by and hosted on G2.com.

I've been trying to get group health insurance for my team, but the issue is that we have a very small team, and I have been told that there is a minimum number of people (5) that need to sign up for health insurance. I have 4 full-time employees counting myself, so that's been a bit of a challenge. Review collected by and hosted on G2.com.

The payroll team is always helpful, responsive, and polite. They also offer a wide range of benefits, even for small businesses that typically wouldn’t have access to them. Review collected by and hosted on G2.com.

I wish the software were a bit more user-friendly so I could run payroll myself in a more private way. Right now, I email the hours and salary information, and I’m always afraid of accidentally copying someone who shouldn’t be privy to that information. I also wish the payroll reports were delivered in a safer way, since I’m currently receiving them via email. Finally, I wish I could also run the payroll and tax reports on my own instead of having to receive everything through email. Review collected by and hosted on G2.com.

I use FrankCrum for all of our HR services, including payroll and compliance, across multiple states. I love FrankCrum's customer service, which goes above and beyond, with team members who are extremely responsive and know us by name. They have saved us over $50,000 in benefits the first year due to their much better pricing. The expertise in state compliance is invaluable, especially given our growing company. FrankCrum has made the onboarding and employee turnover processes very easy, and they have been very efficient in helping us process payroll on time. Their team, including Jennifer Smith, Lisa Campbell, Tim Crum, Marjory Steinhafel, Ashley Williams, Rachelle Noel, Wyomi Emanuel, and Jennifer Waugh, have all been instrumental in assisting with compliance, benefits, and creating necessary reports. Review collected by and hosted on G2.com.

The only things I would like would be able to upload more documents to each employee's files after onboarding new hires, instead of doing each individual document it would be nice to be able to upload multiple docs. Also, the training hub is a bit confusing to navigate and find the trainings we want. Review collected by and hosted on G2.com.

I really like FrankCrum's advice; it's been very helpful to us as we navigate some challenges as a small business. It's good to have a resource and an adviser to give me informed opinions and decision making, so I know that I'm not putting my business in legal jeopardy or doing anything that might be harmful to my business. FrankCrum has been helpful in managing my payroll, my employee onboard process, and keeping workers' comp claims organized. I also appreciate that they have individualized care, and I've gotten to know staff members pretty well. Their employee retention has been really good, which means I like knowing who I can direct questions to without having to navigate an entire employee tree to get the best answers. Review collected by and hosted on G2.com.

I found that their benefits team is lacking a little bit. I sometimes have a hard time getting an answer from them. My 401(k) rollout had been really disorganized. I tried to set up a ICHRA for my employees, and the whole thing just was very misleading. So I think that their benefits team could use a lot of help. Review collected by and hosted on G2.com.