
FlutterFlow's response to my complaint was satisfactory. They agreed to issue a full refund and, at my request, remove my payment information from their system.
I appreciate the fact that once my complaint was reviewed, they provided exactly the resolution I had requested. This has restored some of the trust I had lost in the company. Review collected by and hosted on G2.com.
FlutterFlow has now responded to my complaint and confirmed a full refund. At my request, they will also remove my payment information from their system. I appreciate the way they ultimately resolved my individual case.
However, my original concern remains: FlutterFlow needs to improve transparency and explicit consent around subscription migrations and automatic renewals.
Customers whose existing plans are converted into new subscription models should be clearly informed of the financial consequences and explicitly consent to any new recurring commitment before an automatic charge can occur.
The satisfactory resolution of my complaint has restored some of my trust, but ideally this situation should never have occurred in the first place. Review collected by and hosted on G2.com.