At first, I liked the flexibility. I work for a small company and we needed partners who were willing to take overflow storage. They have a nice network of warehouse to choose from. Review collected by and hosted on G2.com.

Everything else. Where do I even begin?

-You have a sales/tech company trying to interface with a warehouse. They simply don't understand the processes in place in a warehouse that make it efficient. Most Flowspace employees have never stepped foot in a warehouse and have zero expertise in what's necessary to run a warehouse. Each warehouse has its own strengths, weaknesses, processes and when you put people between brands and these warehouses, it makes things very difficult. Now build a database of over 100 warehouses, all with their own strengths, weaknesses and processes - it's a recipe for disaster.

-Communication is AWFUL!!! I can't stress this enough. We had simple issues that were left open for MONTHS. Inventory issues, shipping issues, any issue you can think of, happened and the Flowspace team would often go completely dark for weeks at a time.

-High turnover for account managers - in 2 years, I worked with 8 different account managers, none of which onboarded their successor. Every single new person needed to be trained on our product, our shipping methods, everything in detail. There was zero history given to new hires.

-The Flowspace team will embarrass you with your in-house leadership. I worked diligently with the Flowspace team to resolve issues. They would make promises that this issue or that project would be completed on a certain timeline. It simple never happened. I had to chase them constantly for stuff they offered. Whether it was a correction on an invoice, a cycle count, a question for the warehouse - NOTHING hit the timeline they would give. So often I was like having to explain why I said something would be done and that I was then chasing Flowspace to complete the task.

Let me also just say, these issues were not COVID-related. I am happy to give grace to the warehouses that were struggling to make things work. To be fair, the majority of issues land with the Flowspace team and not with their warehouse partners. I feel sympathy for the warehouse teams that are made to look bad by the lack of understanding and communication from the FS team. Every time I have worked directly with the warehouse contacts, it's been timely and executed perfectly. Review collected by and hosted on G2.com.

The fact that they are willing to accept feedback and act on it. Review collected by and hosted on G2.com.

I believe that the expectations for a client should be set at the beginning and more questions asked before beginning a relationship. Often things are very unclear until much after we have already had the product for a while and are expected to be shipping. This issue is improving with time. Review collected by and hosted on G2.com.

Attentive customer support, can usually get ahold of someone pretty fast. Fairly intuitive UX, easy to manipulate orders. When everything is set up properly, the inventory management is accurate and useful. Effective Shopify integration. Review collected by and hosted on G2.com.

Portal is a bit buggy. The search bar doesn't always generate results even when a name is spelled correctly. We can't sort by service level until after an order is packed. We had trouble expanding our network of warehouses. Labels have had the wrong designation and we've been overcharged, frequently. Overall FS is reactive to problems (didn't identify that our kits were set up improperly and weren't decrementing, eg). Might benefit from a more thorough onboarding process. Admin might benefit from having more control (being able to revert orders to Open, eg) Review collected by and hosted on G2.com.

Excellent partnership for finding opportunities. Review collected by and hosted on G2.com.

At times the communication platform can be circumvented by the customers which can create issues Review collected by and hosted on G2.com.

Don't have to manage the inventory myself, although it makes it a bit tricky given the more complex nature of our product. Review collected by and hosted on G2.com.

Comms is a bit choppy, not to a fault of the people we've been working with. Everything is just a bit segmented across help email and discussion boards. Unsure how to go about fixing this, though, since there are three stakeholders versus just me working directly with the warehouse.

Beyond that, though, the software is non-existent when orchestrating international shipments outside of Flowspace. Thankfully the warehouse now knows to hold on international shipments until they get the green light from me. However, I think the system should allow for us to segment customer shipment by region.

Invoicing has also been a bit of a rocky beginning, but to be expected in the beginning I presume. I would MUCH rather have a running invoice available to view on the dashboard at any point in the month. Would allow me to check in and monitor things versus going into a deep deciphering mode when the full invoice is generated at the end of the month. Would give it greater transparency as well. Review collected by and hosted on G2.com.

Josh Ortiz is on top of his game as our account manager, and has continued to grow in excellence and service to our demanding business needs. We've been with Flowspace for almost two years, and have seen the several changes the FS team has implemented to make our shipping and integrations more seamless and functional. While there are still areas to improve, we are very happy with our current service. Review collected by and hosted on G2.com.

We are still aching to get live shipping rate functionality between our ecommerce Shopify site and our contracted distribution centers. Many other competitors have this, and it's a metric we're edged out on, and would love to implement as soon as possible to better serve our customers. Secondly, communication latency is still lacking on the FS messaging portal with DC's and FS representatives, and we wish this was a bit more "of the moment," but this has improved over the last 6 months - still room to improve here. Lastly, our expectations were mismanaged during the past holiday period with Black Friday / Christmas timeframe, and had a spike in mispicks and missing orders. It is imperative that our level of service is maintained at the DCs during this crucial period of the year, and all expectations are communicated to temp workers/new employees as part of an ongoing practice. Review collected by and hosted on G2.com.

What I like best about Flowspace is the sense or urgency the team always treats my requests with. Whenever I am in need of transportation or a quick quote they are always willing to work with last minute plans and are really quick to respond and have everything set up. Timing and prices are great, there has not been a time where my customers or I have gone unsatisfied. Their customer service team is a dream team. Review collected by and hosted on G2.com.

To this date I've had nothing but great interactions with Flowspace. Even the most random requests they will always find a way to accommodate my needs. Review collected by and hosted on G2.com.

- Service of all employees I connected with was always very helpful and immediate.

- Transportation and storage, in one company ,fits our company's needs .

- Online management system, by having access from Flow platform to all info,

messages are exchanged and documented , BOLs and Pods are accessible to all our depts.........

- customer service of some the warehouses I connected with was always very helpful.

- Very reliable transportation , exceeded our expectations. Review collected by and hosted on G2.com.

- No real time routing status.

- Platform could improve in several areas: provide access to search a Po, item, date.... without going through the sorting list , add city and state not just the address

on the platform and on the e mail confirmation received without logging into Flow space, there are Review collected by and hosted on G2.com.

Flowspace keeps my warehouse filled during the slow seasons with short term or long term opportunities The website helps me with all my billing and inventory and is easy to use. Review collected by and hosted on G2.com.

I do not have any complaints working with Flowspace. i love this site. The website has made numerous upgrades to the software throughout the years saving time and money for my company. Review collected by and hosted on G2.com.

They definitely make warehousing items substantially easier and more affordable than if you where to do it your self. Definitely for a start up company that needs warehousing this is the best option. Review collected by and hosted on G2.com.

Flowspace seems to not have much control over the warehouses, they kind of do what ever they want and at the pace they want. However, any time that ive had an issue the ops team tries to resolve it and they usually can promptly. Review collected by and hosted on G2.com.