Well-defined roles and responsibilities, and reminders, are the most valuable part. Review collected by and hosted on G2.com.

Wish I could create an incident from a sub-discussion in Slack Review collected by and hosted on G2.com.

Blameless is good at incident managment workflow Review collected by and hosted on G2.com.

It would be nice if there were some additional commands Review collected by and hosted on G2.com.

Automating all the tasks of dealing with Critical time-sensitive incidents. FireHydrant makes my job easier with runbooks which automates all the tasks I need to successfully create and handle critical incidents. It reduced the time I spent before by half! I can also do everything via slack! Review collected by and hosted on G2.com.

I dislike that they don't have a mobile app on iOS. Having a FireHydrant app to monitor what's going on via mobile app can be useful when members fo the team are away. Review collected by and hosted on G2.com.

It's great that it has a meeting link, summary and all the necessary info so new people can understand what's happening. Review collected by and hosted on G2.com.

It's not common, but it fails to update status. Review collected by and hosted on G2.com.

Inquisitive and easy to use. Slack makes it very easy. Review collected by and hosted on G2.com.

Nothing as such. Things were working fine most of the time. Review collected by and hosted on G2.com.

everything related to the incident is in the same page, so it's easy to find all the related stuff from the incident for traceability Review collected by and hosted on G2.com.

the UI on the incident management page sometimes not working as expected. Some fields are a little buggy Review collected by and hosted on G2.com.

How firehydrant does all the things you need it to do, whilst getting out of your way at the same time, allowing you to focus on the matter at hand. Review collected by and hosted on G2.com.

Personally I like opinionated tools, and so I would enjoy a bit more guidance from the tool. Review collected by and hosted on G2.com.

Slack integration is a winner. The ability to update the incident using the bot integration and to star comments to add them to the retrospective is a total winner. I've never seen anything like that. Review collected by and hosted on G2.com.

The User Interface has some failures. Concurrent editing is not supported, but not blocked either, so it's a dangerous situation. Markdown is avaiable but does not have buttons for it and it's not possible to upload images. Review collected by and hosted on G2.com.

Great integrations with slack allow the team to quickly respond and collaborate. Review collected by and hosted on G2.com.

Jumping between multiple interfaces can require some getting used to Review collected by and hosted on G2.com.

The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information. Review collected by and hosted on G2.com.

I can't think of a single fault or improvement I would make to the service, it serves its purpose very well. Review collected by and hosted on G2.com.