Very easy to use, works natively with Slack/Teams, and many other integrations.

Very customizable and can be easily tailored to each company's specific needs

Very easy and straightforward implementation process

Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements. Review collected by and hosted on G2.com.

To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management Review collected by and hosted on G2.com.

Blameless helped us establish the framework for our Incident Program. Everything runs through Blameless, from starting incidents to running our retrospectives and collecting incident metrics. Our Blameless CSM Matthew is also excellent. He has been with us since the beginning and has done everything possible to assist and help us. Review collected by and hosted on G2.com.

A few functionalities are a total head-scratcher and sometimes work against us. The good news is that Blameless is always committed to take these to their backlog and worked on them. Since our time with Blameless, I have seen some functionality be improved based on feedback, so there is hope. Review collected by and hosted on G2.com.

Blameless integrates well with many different platforms including Jira and Slack. The interface is pretty easy to use and figure out. The most recent customer support has been very helpful and theyve made strides to improve their customer sucess department. Review collected by and hosted on G2.com.

There is still a lot of manual work that needs to be done in incidents that I feel like could be streamlined or made easier through a software like blameless. Although the integrations are easy, some of the integrations with Jira seem limited to what information you can pass over. Because Jira can be filled with custom fields, it still requires manual effort to make sure that the information gets populated correctly Review collected by and hosted on G2.com.

Blameless is really easy to configure and navigate once you get familliar with the tools they offer. Comms Flow is a nice a feature that allows some great automation of messages and notifications to be sent out during various stages of the incident. Their support has also been very quick and friendly with anything I've needed. Definitely a tool I use everyday so I've been pleased with the support and ease of use. Review collected by and hosted on G2.com.

If you're new to incident management, understanding the methodology behind it can take a minute to get used to before you're really leveraging the full power of Blameless, but their support team is super helpful in bringing you up to speed. If you're familiar with incident management, it's a breeze to get acquainted with. Review collected by and hosted on G2.com.

Blameless allows us to manage incidents with ease. The integrations with slack and PagerDuty drives quick notifications to the broader team which has significantly reduced our time to identify and time to resolution.

Our newest Customer Support Manager has been great! In her first week, she was able to correct the issues we were facing with the UI and has provided solid communication as we work together to identify how Blameless can help us achieve our 2024 goals. Review collected by and hosted on G2.com.

Blameless continues to release additional features that improves the experience for us as a user/incident manager. Minor changes have impacted our experience - not being able to use capital letters in our tagging. The Blameless team has been open to our feedback and works to make the necessary changes. Review collected by and hosted on G2.com.

Firehydrant has been a game changer for our teams for creating a culture of blameless incident response. The interface (Slack) is easy to use, easy to set up, and now with Signals, brings a revolutionary approach to on-call life. Review collected by and hosted on G2.com.

The web UI has left a bit to be desired - especially in the realm of analytics. This is an area where new features coming out now are bringing some improvement but our teams have had to invest in building some robust data pipeline tools to create our own analytics tooling on the data from Firehydrant. Review collected by and hosted on G2.com.

I want to express gratitude for Blameless's exceptional collaboration and support. Working with them/Matthew Dodge has been an absolute pleasure, and their commitment to delivering outstanding service is truly commendable.

Their willingness to understand our specific needs stood out. Their team worked hard to ensure a seamless collaboration, engaging us to comprehend our requirements thoroughly.

Their professionalism and expertise instilled confidence in us, making the journey remarkably smooth and enjoyable.

The level of professionalism, coupled with their genuine commitment to client satisfaction, is truly commendable.

In conclusion, I wholeheartedly recommend Blameless to anyone seeking unparalleled collaboration, unwavering support, and exceptional service. Their dedication to their client's success sets them apart.

Thank you.

Warm regards,

Jay Ogueri Review collected by and hosted on G2.com.

They are meeting most of our business needs. Review collected by and hosted on G2.com.

The ability to track customer and incident time as separate timespans on the same incident. This allows our team to calculate how long an incident takes to fully resolve when any customer affected services are involved and have been fully addressed. Review collected by and hosted on G2.com.

The need to make specific queries and additional calculations to report all associated tags and resolution times for an incident. Currently, the queries automatically multiples the incident time by the number of tags reported. It would be nice if there were easier ways to collect and report this info. Also, the inability to link incidents together for related follow-on incidents. Review collected by and hosted on G2.com.

Integration with Slack is a huge plus as it helps notify our teams that an incident has started and pulls them in quickly. The Comms Flow feature is a nice way to prompt teams during incidents to keep the incident moving along. The flexibility of configuring and using tags to capture important information our company needs for incidents is also a nice feature that we use a lot. Customer support is great and quick to answer our questions. Review collected by and hosted on G2.com.

Reporting and gathering information concerning the whole picture of an incident (basic incident information and retrospectives specifically) is challenging. We use Reliability Insights but the 10 field limit makes it very difficult to build the reports that we want to build for analyzing our incidents month to month. We have built a manual export process to google sheets to fill the gaps. This is an area in which we struggle the most. Review collected by and hosted on G2.com.

FireHydrant offers a tremendous amount of flexibility for incident automation and visibility. We've had a seamless transition onto the platform and responsive support when small quirks emerged.

FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.

There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us. Review collected by and hosted on G2.com.

We are still figuring out how to map many discrete systems in our technology stack to the right unlocks in FireHydrant. This includes things like how to keep the catalogs and teams fresh. Thus far, hasn't been a major pain point though. Review collected by and hosted on G2.com.