field nation is the best platform for dispatching and coordinating with field technicians.it is a legit platform it also help you finds best technicians where you can check their complete work experience and rating about their previous jobs which helps me to find the suitable and experience technician according to my work order requirement . i create work order on field nation every day and quickly get a request from suitable tech within the area and get request with counter offer as well the best thing of the field nation is its stored template once the template is stored it can be replicated multiple times.the user interface is quite easy and the dashboard has every option according to the required work.it has made the Dispatch more easy than before.

still using the field nation but some times the technician numbers are missing so field nation should add this thing in mandatory to obtain email &phone number.

i am using field nation for perfoming work on the field and it required experience technicians to perform it so i publishes work order on field nation and get response quickly from technician with in the bughet and area .it helps alot to acquire experience technian and get your work done properly on site .the UI/UX is quite easy and understandable.

Finding technicians is a breeze - we're a coast to coast company that provides a niche service and service delivery is paramount. Knowing we can lean on experts in their respective fields, and communicate quickly, is great. Our business is able to expand and support markets that we're not actively employed in due to variable volume - Field Nation allows us to meet our objectives and grow our business easily and quickly.

With any vendor/contract sourcing process, some people are better than others - there is also a very important setup process when vetting and finding technicians that must be executed to ensure you always receive top notch talent that is communicative, collaborative, and efficient.

We have customers in markets where we no longer have direct employees - Field Nation makes supporting those customers ad-hoc without much of a lift of effort.

Access to client support to build best practices is outstanding.

Nothing substantial. Possibly a little bit more user friendly portal.

FN helps us find resources in areas where our current field technical staff is not deployed or where current staffing cannot support such things as structured data cabling.

Ease of use. Quality of providers. Available and speedy support.

I do wish they had a mobile app for the business side.

Our Field Ops techs have rather large areas. Sometimes it isn't feasible for them to drive 6-8 hours for a repair that takes one hour, or they are already booked for a site visit or install when a customer needs an emergency repair done. Field Nation providers close to the customer can get the job done affordably and quickly. It has helped keep our customers happy and our Field Ops healthy!

Easy to use, convenient and great support

N/A - Can't think of anythimg at the moment.

field servicemanmagment. Getting great technicians on the field as quickly as possible

Easy to vet technicians prior to selecting them for a job. Easy to create work orders describing step by step on what needs to be done. Support has always been easy to connect with if ever needed.

Sometimes technicians don't have the experience you'd think they would once on jobsite after thorough vetting.

Finding technicians in areas where our company has no availability or no coverage. Allows us to have installations completed much sooner.

We are usually able to find a tech the same day that has the skills we need. We spend a good bit of money with them every month, and I feel like it is a great value.

Sometimes the techs are listed with skills they do not have.

Having techs in areas where we do not have our own interal techs.

The field nation platform is user friendly. Once you create a post with your work order details, the platform recommends techs that are best suited for your pending dispatch. The platform also allows your company's sourcing team to grade the techs you've worked with and build a set of recommened techs. It is easy to run custom analytic reports. What I appreciate most about field nation is their support team. Should you run into any technical issues or technician excalations on a work order, Field nation's support team works to resolve the problem as quickly as possible. All in all, Field nation is a great resource when it comes to low voltage work, next day requests, and remote locations.

The limitations that we have found with Field Nation are when it comes to sourcing for more complicated work orders.

Field nation does not have the ability to request 2 technicians for 1 dispatch. They also have a limited selection of technicians that can do electrical work. Lastly, if your team needs to conduct a site survey for your dispatch, the techs on the platform do not always know how to provide a detailed site survey or will sometimes try to pass along their field nation service fees. Field nation works best for tickets that are time and materials, and not quoted work.

Field nation helps expand our team's coverage area and has allowed us to succesfully source dispatch requests in remote areas.

Field nation is a great tool to use for same day or next day dispatch requests, allowing our team to meet our clients' SLA's.

The level of service that we receive from the Field Nation team is second to none. We are always handled in a courteous manner and we are given the ability to give lots of feedback that is heard. We also work with them and their success teams for training, how to succeed, and best practices. We have been with them for a few years now and are very pleased.

Currently there are not many things to say negatively about Field Nation. Their ability to resolve technician disputes, site anomolies and other conditions that can negatively impact a job site are fantastic.

Field Nation is currently soliving the needs we have for specific types of technicians in the domestic market. Their team is taking our needs and converting them into tangible results that allow us to build out technician network.

Easy to use, many technicians to choose from

It was challenging finding ways to fund technicians and keep our accounting correct without direct access to our bank info

IOT water management system expanded rapidly and we needed to offer paid installation. All technicians dove in on a new product and were communicative