ezCater has made ordering food for office meetings and employee events much more efficient. I regularly use the filters to narrow options by cuisine, dietary needs, and delivery time, which saves a lot of time compared to contacting restaurants individually. Being able to reorder past meals is another feature that simplifies recurring meetings.

The platform is easy to navigate, performs reliably, and provides helpful order tracking and delivery updates. Customer support has also been responsive whenever I've had questions.

From a value standpoint, ezCater has saved our team time and reduced the effort involved in coordinating group meals. An added bonus has been discovering new local restaurants that fit our needs. While I don't use many AI features, the recommendations make it easy to find suitable catering options quickly.

Overall, ezCater is a dependable, user-friendly platform that has streamlined our office catering process. Review collected by and hosted on G2.com.

There aren't many major drawbacks, but there are a few areas where ezCater could improve. I would like to see more consistent menu updates from restaurants, as occasionally an item isn't available after an order is started. Some restaurant pages also provide more detail than others, making it difficult to compare options.

The user interface is generally easy to use, but managing larger or more complex orders with multiple customizations could be more streamlined. It would also be helpful if the search and recommendation features were a little smarter by learning from previous orders and favorite vendors to provide more personalized suggestions.

While the platform performs well overall, I've noticed that some restaurant menus can load more slowly during busy times. Pricing is transparent, but delivery fees and service charges can vary significantly between restaurants, making it harder to compare the true total cost.

I haven't needed customer support often, but having more proactive guidance or tips for first-time users and advanced ordering features would make onboarding even better. Overall, these are relatively minor issues, and none have prevented ezCater from being a valuable tool for coordinating office catering. Review collected by and hosted on G2.com.

EZCater is everywhere I need them to be. We can easily book a variety of restaurants online, which makes planning much simpler. We’ve used them for the past two years, and they always deliver. They offer a wide range of pricing options to meet our needs, and they also provide tools and technology that help us stay organized and manage within our budget. Review collected by and hosted on G2.com.

I would like EZCater to allow me to use points toward my monthly invoice. Review collected by and hosted on G2.com.

It's an easy way to cater lunches for the office without having to over see it constantly. It seems to be to save the headache and time of admin ordering for everyone It seems to be to save the headache and time of admin ordering for everyone It seems to be to save the headache and time of admin ordering for everyone Review collected by and hosted on G2.com.

A lot of the places seem to be the same style cuisine. I wish there were more options. It seems sometimes the most favored places are less often chosen to be ordered from. Review collected by and hosted on G2.com.

Not having to choose the restaurant as an office administrator and being able to review what I liked and having those show up when the same restaurant comes up. Ease of ordering. Review collected by and hosted on G2.com.

Not being able to make changes sometimes to an order. Not exactly an ezcater issue. Sometimes pricing is not aligned with our company subsidy Review collected by and hosted on G2.com.

I really like how ezCater breaks down the cost per person and gives so many options to narrow down the search results. The platform is easy to navigate and really covers all bases, leaving me confident that everything will be seamless, which it was. The setup was also easy, as I just had to put in my email to create an account because we use the Relish or Meal Program through ezCater. It was straightforward to use, ensuring all dietary needs and food allergies were addressed. Review collected by and hosted on G2.com.

The only big thing I would ask is that the restaurants used by ezCater make sure they label everything, provide tent cards, and ensure that items that are gluten-free (GF), vegetarian (V), vegan, etc., are clearly labeled. There were some items I wasn't sure if they were GF. Review collected by and hosted on G2.com.

I like the ease of use with ezCater, as it doesn't require any type of integration or setup. This makes it really straightforward to manually add or remove employees. I appreciate the optionality it offers our employees, allowing them to choose their own lunch, which results in very little overhead for me as the administrator. I also enjoy the responsive support, which makes the overall experience smoother. Review collected by and hosted on G2.com.

I would like to directly choose the restaurant. Review collected by and hosted on G2.com.

I really value their ability to work closely with us to customize solutions around our clients’ unique needs. They’re also extremely responsive and always open to supporting our teams whenever any issues or challenges come up. Review collected by and hosted on G2.com.

As great as the ezCater technology is, it’s still beholden to the last-mile logistics of its restaurant partners. In some cases, those partners aren’t consistent in how they deliver their service. Whether it’s a delayed delivery time or a drop in overall food quality, it can negatively impact customer satisfaction and, in turn, reflect poorly on our service and brand.

This could be improved with more real-time tracking for orders in progress, along with clearer customer updates when delays are expected. In a manufacturing environment where customers have specific, designated lunch times, knowing when the food will arrive is extremely important to help them make the most of their lunch period. Review collected by and hosted on G2.com.

I use ezCater for catering our University Meetings and Events. I can't stress how convenient it is to not have to send out a tax exempt form to each individual restaurant we order from. Having all the restaurants we frequent consolidated on one platform saves us from sending out a tax exempt form every time we order. A one-time process with ezCater solved most of the hoops we jump through when ordering to a tax exempt university. The initial setup was very easy, and getting the tax exemption certificate released by our finance department was the only slowdown. Review collected by and hosted on G2.com.

Any issues we have are usually a result of the restaurant we are ordering from and not the ezCater platform. Review collected by and hosted on G2.com.

You can pick from a large variety of restuarants and filter by need. Review collected by and hosted on G2.com.

Delivery fees can be a bit expensive. I don't like when you have to wait for EZCATER to check with a restaurant for availability. Sometimes you don't get an answer right away. Also, I've experienced an instance when EZCater required a 2 or 3 working day notice for a certain restaurant but when I called the restaurant myself, they were able to accommadate our request. Review collected by and hosted on G2.com.

I like ezCater's ease of use, especially when ordering for 60+ people, which makes it simple and handy. It's also super convenient that I can check things on my phone with the app. It allows me to choose restaurants that deliver to the pool we are competing at all-in-one place. I can find the restaurant, customize things, and get the order placed without having to call a million different restaurants. It's helpful that I can send the link to our students and they can order what they would like. Switching from going directly through restaurants to using ezCater has made things a lot easier. Review collected by and hosted on G2.com.

Sometimes the tax forms can be confusing, but we got that straightened out. I wish more locations and restaurants used ezCater. Review collected by and hosted on G2.com.