It is not really solving any problems, though if we could receive personalized attention, I believe it could. At this point, it is not much more beneficial than an expensive, well-designed spreadsheet. Review collected by and hosted on G2.com.
I use this as part of our graduate program's fieldwork documentation. It is helpful to be able to track more than just their hours. Review collected by and hosted on G2.com.
Thank you for such candid and detailed feedback. We're sorry to hear that Experiential Learning Cloud hasn't lived up to the value or support you expected.
The issues you've raised around accessing direct support, the mix-up between your distinct programs, and the barriers to getting help are exactly the kind of experience we want to fix, not just for you, but for anyone using the platform. We'd like the chance to make this right and better understand what's not working for your programs specifically. Please reach out to your Customer Success contact directly so we can prioritize a real conversation, not another round of tickets or training videos.
Thank you for taking the time to share this. Feedback like yours helps us hold ourselves accountable.