# Engage ESM Ltd Reviews
**Vendor:** Engage ESM Ltd  
**Category:** [IBM Consulting Services](https://www.g2.com/categories/ibm-consulting-services)
## About Engage ESM Ltd
Engage ESM, now part of Eviden, an Atos company, specializes in enterprise service management solutions. As a ServiceNow Elite Partner, Engage ESM offers comprehensive design, implementation, and support services to clients worldwide. Their expertise spans IT, customer service, security, and human resources, assisting organizations in enhancing operational performance and maximizing the value of their ServiceNow investments. Key Features and Functionality: - ServiceNow Integration: Seamless integration of ServiceNow into existing workflows, ensuring efficient service management across various business functions. - Comprehensive ESM Solutions: Tailored solutions encompassing IT service management, customer service management, security operations, and HR service delivery. - Cloud Management: Expertise in cloud transformation, including cloud migration automation with ServiceNow, facilitating smooth transitions to cloud-based infrastructures. - Global Reach: A team of over 500 experts with more than 1,000 certifications, delivering services across Europe, India, and the USA. Primary Value and User Solutions: Engage ESM empowers organizations to drive digital transformation by optimizing service management processes. Their solutions address challenges such as reducing operational costs, enhancing service delivery, and ensuring effective governance over IT resources. By leveraging Engage ESM's expertise, businesses can achieve improved productivity, streamlined operations, and extended value from their ServiceNow platforms.






- [View Engage ESM Ltd pricing details and edition comparison](https://www.g2.com/products/engage-esm-ltd/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+13%3A02%3A46+-0500&secure%5Bsession_id%5D=3eeab601-3f7a-450d-bf04-888a6fbdb723&secure%5Btoken%5D=ba8d6a6c50c135d2fe6fcc9ca5c32f2270ee68b14a7ca0d5d810ff6316013811&format=llm_user)

## Engage ESM Ltd Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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