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Customer Quotes

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Want quality responses quickly and efficiently? dscout is your answer!"

What do you like best about Dscout?

dscout has a phenomenal panel. Whenever we field a screener, we get quality responses quickly, and the scouts we get sign up for research with the same speed. The platform itself is intuitive and helps us make sense of qualitative work, which anyone in the industry knows can get unwieldy. The research advisors are top notch as well, helping us devise best approaches and ways to best utilize the platform. I am overall very satisfied and recommend the platform, particularly for diary studies and quick interviews.

What do you dislike about Dscout?

My qualms with dscout are all nitpicks: it's difficult to see notes from different sessions in one spot and you cannot edit a mission once it's launched (even tiny copy tweaks).

What problems is Dscout solving and how is that benefiting you?

dscout allows us quick recruitment so we can field our research and get back to our stakeholders sooner. They also make it easy to run longitudinal diary studies.

Mike C.
MC
Senior UX Researcher
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Great blend of quant and qual"

What do you like best about Dscout?

We get medium-sample data and small sample data combined to gather fantastic directionaly insights! I also like the ability to to get Mission Summary support from the dscout team!

What do you dislike about Dscout?

Would like to expand to larger sample quant in the future (i.e., 400+ survey support).

What problems is Dscout solving and how is that benefiting you?

As a UXR, dscout helps to provide directional data that influences internal discussions and defines solutions for our customers.

DW
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

"Efficient for Participant Recruitment but Needs Faster Approvals"

What do you like best about Dscout?

I really like Dscout's feature for screening and recruiting participants. It allows me to put quotas in, which makes it so much easier to use. Unlike UT which I have to set up individual segments to get the right people which is really time consuming and sometimes makes tests take forever to fill. The recruiting pool also has quality people who give good answers and take their time on the things we ask them to do. I also appreciate how you can move questions around, which makes setting up the test super easy. The layout from a test planning perspective is pretty clear.

What do you dislike about Dscout?

I don't like how our test plans and screeners have to be approved through Dscout. It makes it really hard to do quick turnarounds with our teams. I wish there was a way to bypass that at times. Once you launch the test, it is a little confusing to navigate back to your screener versus where the test actually lives. Also, when watching back the videos it makes it really hard to follow the transcript with the video. When reviewing all the answers together, It's really hard to figure out what answers go with what participants. It's kind of hard to sort and filter in a way that makes sense to see how certain participants answered throughout the entire test.

What problems is Dscout solving and how is that benefiting you?

Dscout is the only platform we have for diary studies, crucial for our research. It simplifies participant screening and recruitment by letting us set quotas, making the process easier.