I like working with the Dscout team and appreciate that they provide quality participants. I also love that Dscout is always improving and adding new features. They are attentive to feedback and have a team that helps find solutions and assists with using Dscout.

Billing has always been a pain point. There have been mistakes throughout our 6+ years of use. (Getting bills for other vendors, fees that shouldn't be there, duplicate charges, and not receiving invoices after asking many times). The process seems too manual and prone to lots of human error.

I use Dscout to get quality feedback about our products, features, and ideas.

I use Dscout for user research, and I love how recruiting is super quick. We can invite our own participants or use Dscout's pool, which is really helpful. The unmoderated usability testing setup is fantastic because it captures participants' screens and voices. It's easy to set up studies and screeners quickly. The data capture is also excellent; everything is laid out for easy analysis, including transcripts, video recordings, and charts for closed-ended questions. The support from our research adviser and account managers during the initial setup was amazing, which made it really easy to get started.

Niche recruits are really hard on Dscout. Like, if we're trying to find children who use our product specifically, it has proven to be difficult because it's self-reported by parents. We're working on finding a way around that. Making clips from the recordings can be tedious and I think there's definitely an opportunity to streamline that workflow a bit better. I appreciate that we can message participants who sign up for moderated interviews and those who participate in diary studies, but I wish we could message participants who partake in our unmoderated studies too. I also see a lot of participants struggle with using the software/extension on their computers and Dscout kind of bloats unmoderated studies with extra clicks and I do see that it annoys participants or they just ignore it entirely, which leads to them not accurately doing the study.

I use Dscout to quickly recruit participants, including non-users and through a workaround, kids for usability tests. It captures screens, voices, and data efficiently, improving research speed and quality.

The UI is friendly and easy and I really appreciate the assistance we receive from the dscout researchers prior to launching. The ability to run a quick study whether it be set up as a express mission or not. Video submissions for scouts makes a huge difference in finding the right fit for our studies.

The ability to sort, tag and filter results. Video with Transcript is helpful (although not always accurate).

I've found that there are some applicants to studies that are just trying to make money and do not actually have the expertise or experience in the topics. Information comes over as false and affects the results in survey responses specifically or in Express missions. I wish there were other methods or questioning styles available for media integrations.

I would also like a larger variety of income levels and higher ranges. Some projects may be geared towards a higher income level so I would like to utilize Dscout from that angle more.

The Desirability of either a product or experience for early insights has been extremely beneficial. But also understanding pain-points from users experience helps us focus on the right areas on a project.

Customer sentiment is so important when either starting new projects for validating/invalidated a hypothesis. Dscout gets us a greater understanding.

Dscout's excellent service, encompassing both the quality of the participating scouts and the capability of their interface, has been a significant asset. Our small team was previously unable to conduct research studies with this frequency, but since adopting Dscout, we have successfully been able to launch a variety of studies nearly every month.

At this moment, I don't have any dislikes regarding Dscout.

Maintaining a constant feedback loop with our users is extremely important. With our lean team, we have greater control and flexibility to explore different methodologies, allowing us to anticipate potential opportunities to enhance the user experience on our website while staying aligned with our business objectives. Dscout also assists us by providing guided support for running complex studies, which is especially helpful when our workload or resources are limited.

I love how quickly I can pull from the participant pool in Dscout and how fast I can move if needed. The platform is really intuitive and the support is exceptional, making me feel like part of a team rather than an annoying customer. As a researcher, I find it solves my classic research problems of usability and overcoming barriers effectively. The support from Dscout staff was impressive and made me feel valued as a user.

I would love Dscout to have a usability function that allows you to walk through each screen with the customer, so you can direct them unmoderated through each screen. Usertesting offers this. We embark on a lot of SUM (single usability metric) testing, so having an easy way to do that in Dscout would definitely save us from using other platforms, and would be way more efficient, as other platforms have bugs and are not intuitive.

Dscout allows me to conduct research quickly and efficiently, overcoming usability barriers. It's intuitive, with outstanding support, making me feel valued. I can swiftly pull from the participant pool, and the teamwork aspect is excellent.

I use Dscout for usability testing and prototype validation. Dscout is very user-friendly and has the features we need. I love the way to build questions; it's super easy, and being able to reuse questions as well as screeners is helpful. This saves time and makes iterating on studies much faster. Setting up Dscout initially was very easy.

I think there's opportunities to bring in new study types like tree testing, expand language support, and testing pools.

I use Dscout for usability testing and prototype validation, making it faster to iterate on studies and save time with easy question building and reusable screeners.

In a new role, our main platform was UserTesting, and I really missed dscout. dscout has much greater capabilities for recruiting participants, such as how you create screeners. Furthermore, dscout's usability is much better than UserTesting, so it's a lot easier to navigate, figure out, and to use. I never found myself getting frustrated with dscout, whereas I get frustrated all of the time with UT.

Because I am no longer using dscout, I don't know what they could improve. I just know that it's a much better tool than UserTesting!

dscout helps me recruit diverse participants, which helps me solve non-inclusive research. It's also helping me conduct user research, which solves the problem of finding my target demographic and understanding our users better. We are able to conduct research in a time sensitive manner because recruitment and scheduling is made easy, so that helps resolve the challenge of research slowing things down. In general, dscout makes my job possible, which benefits me and my team greatly: we are able to understand our users and improve our products.

Dscout continues to improve their product and make running research studies easy! Dscout is very user-friendly and easy to integrate into any diary or in-depth interview (IDI) study. Their panel feature is particularly helpful for speeding up the recruitment process for user studies. Additionally, their team is highly responsive, friendly, and eager to assist in resolving any issues.

Participants recruited via outside sources will sometimes drop off due to needing to download the dscout app. It would be great if there were a workaround for this issue.

Dscout is speeding up our recruitment turnaround time, which helps us produce feedback and insights for our clients much quicker.

I use Dscout for about 1-2 studies per month. I have used it for about 2 years. I started using it when my company stopped giving UX researchers licenses to its competitor UserTesting. Most often I do express missions (unmoderated concept testing and usability testing), but I have also done moderated interviews and diary studies via Dscout. Dscout, like its competitor UserTesting, makes recruiting very quick and easy, and it makes fielding very quick and easy, as well. Some product stakeholders want quick turnaround and I like being able to tell them I can use Dscout and turn around a concept test, for example, in 1-2 weeks (a few days to recruit + a few days to field).

1. It can be hard to recruit difficult to reach populations (ex. people over the age of 65, people of color, lower income persons, and especially people at the intersection of these groups). In many instances I've had to go out to third-party vendors like Leede or Fieldwork to recruit populations like pregnant woman on Medicaid, and then feed them a link to an unmoderated study I programmed into Dscout.

2. I also wish Dscout offered A/B testing / preference testing like Qualtrics and MUIQ do, as I would also use Dscout for large-sample surveys and A/B testing if I had the option to randomize participants into treatment conditions.

3. When I launch unmoderated studies I don't have the ability to uninvite scouts that I've already invited. In my experience using Dscout if a scout doesn't complete the mission in 24-36 hours of being invited they are unlikely to do so, and I wish I had the option to manually uninvite them. Furthermore, UserTesting gives me the ability to invite particular scouts, which I might do if I had a scout in a previous study that could be a good fit for this study. I wish Dscout gave me that option.

4. Lastly, Dscout takes a long time to invoice, which can make it difficult for my company to manage expenses in a timely fashion.

Dscout helps me, as a UX researcher, talk to consumers who are clients / customers of my company or of competitor companies. It helps me present them with current state or ideal state digital products and obtain feedback.

The dscout platform is crisp and easy to use. The functionalities are good and always expanding, and dscout does a nice job of keeping users up to date on what fixes and additions are coming down the pipeline. Their research advisors are quite helpful in providing valuable suggestions for study set up. I've found the respondent quality to be far superior to that of other unmoderated research platforms. Further, customer support is quick to help with technical issues when they occur.

Researchers need to plan a couple extra days for some study types to be reviewed by a research advisor before launch - which I find helpful, but necessary to keep in mind in the planning process. The complexity of question types / logic / etc. is not always available (for example, within surveys, piping is limited and there are no matrix style questions) so you sometimes need to be creative or find workarounds.

Dscout enables us to get in-depth insights into consumer behavior as well as feedback on our products (new and existing).