dotCMS Reviews (116)

Reviews

dotCMS Reviews (116)

4.1
116 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its flexibility and powerful support, allowing teams to manage complex content with ease. The intuitive interface and robust API capabilities enable both technical and non-technical users to create and publish content effectively. However, many note a common limitation in the steep learning curve for new users, which can hinder initial adoption.

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Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"dotCMS usability"
4.5/5
What do you like best about dotCMS?

Easy to customize with VTL and Java to provide additional business functionality. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

Push/publish to different versions of dotCMS Review collected by and hosted on G2.com.

Response from Marc Boutillette of dotCMS

Thank you for taking the time to share your feedback. We’re glad to hear that dotCMS has made it easy for your copywriters to get content to market, while also giving your technical team the flexibility to customize the system to fit your team's needs.

We also appreciate the note about push publishing across different versions of dotCMS. We are focusing a lot on our infrastructure and update processes and hopefully you can take advantage of our Evergreen infrastructure to help meet the challenges you are facing with being on different versions. We are always interested in hearing about specific needs and challenges and helping your team address them. The best way to do this is by contacting your Customer Success Manager and scheduling time for us to meet.

Thanks again for your review and for sharing how your team is using dotCMS!

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Responsive Support and Easy Content Editing for Non-Technical Teams"
4.5/5
What do you like best about dotCMS?

Their support is very responsive and helpful. The system is easy for non-technical folks to edit content. Fairly easy to create custom content types. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

Support documentation would be better with some step-by-step tutorials. Review collected by and hosted on G2.com.

Response from Marc Boutillette of dotCMS

Thank you very much for the positive feedback about our support and system! We understand the importance of tutorials and documentation and are working to expand our Getting Started guides, tutorials, and feature walk through videos. We will continue to post tutorials and step-by-step guides on our YouTube channel as well as our Website.

https://www.youtube.com/@dotCMS

https://dev.dotcms.com/learning/listing

Thank you again for taking the time to review dotCMS!

Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Hi-powered hydra"
4.5/5
What do you like best about dotCMS?

There are always at least 3 ways to accomplish what you want. There's just so much tooling and options. If one solution doesn't work for you, you can try something different. It's built-in tools, the API, $import and $json tools give you every web possibilty.

It's also been rock solid and backwards compatible. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

It's very large and powerful. I could see some analysis paralysis when confronted with the possibilities. It's idiosyncratic. The documentation is sparse. If you are not going to read the javadocs, you may have some difficulties. You can use it purely as a wysiwyg but you'd be overpaying. You need at least one developer. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Small-Business (50 or fewer emp.)
"Team is delighted with the potential of the CMS"
4/5
What do you like best about dotCMS?

Te fact it's fully open source allows us to tailor every but to our needs. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

We are currently working on improving the support as we have a very Dynamic business with a growing client base. Site stability is key and is being improved. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"corporate primary user review"
3/5
What do you like best about dotCMS?

The page editor is easy to use. Also quite esy to create new components, manage content, and schedule publishing. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

Issues with the publishing filters. The options are confusing and lead to pushing more than intended. Overall the high amount of customization available to us made initial setup complicated. Review collected by and hosted on G2.com.

Response from Melissa Petrie of dotCMS

Thank you for your feedback on dotCMS. We're pleased to hear that you find the page editor user-friendly and effective for creating components, managing content, and scheduling publishing.

We appreciate your honesty about the challenges with publishing filters and the complexity of the initial setup. This is something our Product team is evaluating and your insights are valuable as we work to simplify these areas and improve our platform. We would love to offer some additional support and training for your team, please feel free to reach out to your CSM to schedule some convenient time.

Thank you again for your input, It's great to know dotCMS is enabling non-developers to create and schedule content efficiently.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Powerful Tool for Modern Content Management Needs"
4/5
What do you like best about dotCMS?

I love dotCMS for its flexibility and user-friendly interface, allowing easy content management across multiple channels without needing extensive coding knowledge. Its powerful APIs enhance integration capabilities . Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

I find dotCMS can have a steep learning curve for new users, and some advanced features may feel overwhelming. Additionally, pricing can be a bit high for smaller businesses or startups. Review collected by and hosted on G2.com.

Response from Melissa Petrie of dotCMS

Thank you for taking the time to leave a thoughtful review, It is great to hear that you are loving the flexibility, UI and integration capabilities of dotCMS. We understand it can certainly take time to to adopt some of the deeper capabilities of the platform. If we can ever help you or your team with product enablement, please reach out to your CSM for info.

Thanks again for your great feedback!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Easier CMS"
4/5
What do you like best about dotCMS?

The platform is easier and more scalabale than CMS tools we've used previously. Being on the LTS version and having our maintenance done for us is great. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

We are currently going through the upgrade cycle, and we did not know about that during the presales process. We did not have to do this on our legacy CMS tool, so this has been a large learning curve and has taken a lot of time from the team. Review collected by and hosted on G2.com.

Response from Melissa Petrie of dotCMS

Thank you for sharing your feedback on dotCMS. We're glad to hear that you find our platform easier and more scalable compared to your previous CMS tools, and that being on the LTS version has been a positive experience.

We apologize for any inconvenience caused by the upgrade cycle. We understand that this has been a significant adjustment for your team. We are investing resources into making the upgrade process a lower effort looking further into 2024 and 2025. Your feedback is important, and we will work to ensure more clarity around these processes. If there is anything our team can do to provide additional support, please reach out to your CSM for a conversation.

Thank you again for your input. It's great to know that the ability to schedule content publishing has been a significant benefit for your team.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Not a user-friendly platform"
1.5/5
What do you like best about dotCMS?

We're a very large institution with a wide base of content creators and upwards of 400,000 pieces of content. The pricepoint is affordable and we mostly can get done what we need to. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

Using dotCMS well is not at all easy for our internal clients and content creators. We have to employ a full-time trainer to ensure that people have an adequate skill level to use the platform. Review collected by and hosted on G2.com.

Response from Melissa Petrie of dotCMS

Thank you for your feedback. We're sorry to hear about your experience and appreciate your honesty.

We would love to offer some training for your team to ensure your users have updated information on best practices. I would encourage you to reach out to your CSM so we can address your concerns and improve your experience.

Hossein G.
HG
Hossein G.
VP Application Development - Payment Services
Small-Business (50 or fewer emp.)
"Application Development Executive with 20+ years of eCommerce Development Experience"
5/5
What do you like best about dotCMS?

Easy to use platform. Lots of good documentation. Excellent technical support staff on installation and confirmation of our rollout. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

Perhaps more experience with the on-prem installation. Review collected by and hosted on G2.com.

Michelle L.
ML
Michelle L.
Assistant Director of Web and Digital Marketing
Enterprise (> 1000 emp.)
"16 years on the same CMS."
4/5
What do you like best about dotCMS?

The system is powerful, flexible and yet easy for end users. Review collected by and hosted on G2.com.

What do you dislike about dotCMS?

While their support team is generally responsive, their support documentation could be better. Review collected by and hosted on G2.com.

Response from Melissa Petrie of dotCMS

Thank you for your feedback on dotCMS. We're delighted to hear that you find the system so powerful and user-friendly.

We appreciate your honesty about the support documentation. We are continually improving our documentation and welcome you to share any specific feedback with your CSM so our team can review.

Thank you again for your input!