Descartes MyCarrierPortal Reviews & Product Details

Descartes MyCarrierPortal provides a lot of clear, easy-to-view information about carriers, which helps us verify their details. The performance information is also useful when deciding whether we want to use a particular carrier for our shipments. I like that we can see reviews from other brokers and see where they have been inspected at and how many inspections they have had. Review collected by and hosted on G2.com.

I haven’t experienced any issues or had any dislikes with Descartes MyCarrierPortal. It’s a great tool that I use on a daily basis. Review collected by and hosted on G2.com.

I like what they used to be, but not what they have become! Rude, belittling, condescending, obnoxious customer service reps that act as though it was a huge bother for you to call when their software has an issues. this product is making me actually avoid other companies that use this particular software Review collected by and hosted on G2.com.

Since the launch of Motus, we have had to call them several times to fix things. Each time, we get people that are rude and condescending and belittling. Typically young sounding girls that when I asked them not to be so condescending or rude to their customers, they informed me that I am not their customer, the brokers are, and that I should be more tolerant of their choice to speak to me however they want!!! This is not customer service, this is undeserved privilege with an attitude. I should also mention that I was told that they don't own the company so broken things are not their problem... this was when I suggested they report problems to someone that can fix them. Review collected by and hosted on G2.com.

I like that Descartes MyCarrierPortal lets us collect all the carrier’s data and documents in one place, where they’re just a click away when we need them. Instead of collecting documents separately, we can find them together and save time. It also alerts us to day-to-day red flags and gives us a heads-up before we start working with a new carrier. The setup was smooth and user-friendly, and it helps us with carrier onboarding. Review collected by and hosted on G2.com.

I can’t request updated documents from a carrier through the portal, such as an insurance certificate with modifications. I’d also like an option to have carrier documents vetted so I know they’re genuine and don’t need to verify them individually. The Carrier Assure integration is chargeable, so we didn’t go ahead with it. Review collected by and hosted on G2.com.

I use Descartes MyCarrierPortal for carrier vetting and packet processing. It helps me better understand who I’m talking to when setting up carriers, and it accurately processes packets and insurance. It’s easy to use in customer service, and I never have an issue identifying who I’m talking to. The integration with our TMS is seamless and saves us a lot of time by instantly porting information from FMCSA to our systems. Setup was very easy, and it integrated with Broker Pro almost instantly. Review collected by and hosted on G2.com.

I think it would make things easier for everyone who uses both if Descartes MyCarrierPortal and MacroPoint were integrated into one system. I also think identifying virtual addresses would help everyone. Review collected by and hosted on G2.com.

I use Descartes MyCarrierPortal nearly every day in my job. The ever changing freight industry requires the setup of new carriers to be smooth and speedy, and MyCarrierPortal is just that. The layout of Carrier Profiles is very intuitive. It allows vetting to happen at a glance, and offers in-depth information for further reviews when necessary. Not to mention, the help desk staff are incredibly kind and patient. Carrier Vetting has become so important in this industry and Descartes allows for easy access to relevant data for ensuring carriers being set up meet the requirements.

UPDATED 7/27/26: MCP still makes vetting and verifying carriers seamless. They keep up to date information at Broker's fingertips so transactions and relationships can be built on solid foundations. People helping people is how the transportation industry survives and MCP is one of the most reliable tools to protect all people/parties involved. Review collected by and hosted on G2.com.

Sometimes, there is a lag with updated information and Carriers get caught in a "verification loop" when trying to update their profiles. At times, Descartes will try to send an email to an address it's concurrently trying to "verify" leaving carriers left with only the option to call from their registered numbers. While this works, it can be challenging when working with a dispatcher for a carrier who does not have access to the main line to make that verification call.

UPDATE 7/27/26: Much has been improved in helping carriers through this part of the process. Help desk team is VERY competent and friendly. No additional costs for additional help Review collected by and hosted on G2.com.

I like how easy it is to use and how everything is organized in one place. It makes managing shipments, tracking updates, and communicating with carriers much easier and saves time. Review collected by and hosted on G2.com.

Sometimes the portal can be a little slow, and certain updates or information take time to reflect. Overall, it works well, but there is room to make it faster and more user-friendly. Review collected by and hosted on G2.com.

I like the theme and UI, and find Descartes MyCarrierPortal user friendly. Onboarding motor carriers is pretty quick, and the initial setup was quite easy. The carrier change log helps me catch fraud, and VIN verification is helpful and gives us more confidence when we give loads to motor carriers. I also value the insurance certificates and VIN verification tools. The Descartes team was very helpful. Review collected by and hosted on G2.com.

I sometimes find VIN verification unhelpful. It can show previous information and say a VIN belongs to one carrier, then show a different carrier when I verify it again later. Review collected by and hosted on G2.com.

"What I like best about Descartes MyCarrierPortal is that it makes carrier onboarding and vetting much more efficient. All the key carrier information is available in one place, allowing me to quickly review insurance, compliance, and qualification details at a glance. It helps streamline the setup process, saves time, and makes it easier to make informed decisions when approving carriers. Review collected by and hosted on G2.com.

One area for improvement would be the user interface and navigation. While the platform is very useful, some workflows can require multiple clicks to access information. Review collected by and hosted on G2.com.

The interface is very user-friendly, making it easy to navigate. I appreciate the detailed information provided about truckers and related companies. One feature I particularly like is the ability to request the COI directly through the platform.

Easy to onboard carriers.

The customer support is quick in assistance.

I use it every day for every truckload Review collected by and hosted on G2.com.

I don’t dislike it, but I’m still getting used to the New View. I’m more fond of the Old View. Review collected by and hosted on G2.com.

It helps me so much to validate the carrier and choose them wisely, it's really amazing to have a portal like this Review collected by and hosted on G2.com.

Sometimes it takes so long to open and pricing Review collected by and hosted on G2.com.