- Eventually responded after significant escalation and external pressure

- Demonstrated willingness to resolve the issue, but only on their terms Review collected by and hosted on G2.com.

** Critical failure on core deliverable:** EHR scheduling integration promised and contracted for — still not functional after 6+ months.

**No responsiveness:** Two-month communication blackout after contract signature. Multiple unanswered emails.

**Accountability avoidance:** When confronted, vendor's sole response was "your agreement allows for NO outs." Used contract language as a shield instead of fixing the product.

**Lack of transparency:** No status updates. No Trust!

- **Customer-hostile contract structure:** Agreement heavily favors vendor with no performance milestones, no exit clauses, and no accountability for delivery. Review collected by and hosted on G2.com.

I really like Tyler and his assistant that he has been able to give. He is knowledgeable, and I've really appreciated him. Tyler Roberts is awesome. Also, the initial setup of DearDoc for my team was very easy. Review collected by and hosted on G2.com.

With being a new office manager, I wish there was a little bit more detail that I could learn from. Review collected by and hosted on G2.com.

DearDoc has been helpful in gaining new patients/clients and the representative Tyler has been great at sharing our metrics with us. Review collected by and hosted on G2.com.

Additional features have additional costs to them. Review collected by and hosted on G2.com.

The Voice AI receptionist has made the biggest impact for us. It picks up every missed call no matter how busy we are and actually turns them into real appointments. Our team doesn’t need to get overwhelmed a lot and patients get quick answers instead of voicemail. Review collected by and hosted on G2.com.

Every now and then we update some of the responses but thats just part of keeping things current. Review collected by and hosted on G2.com.

it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowing us to worry less about missing out on business and the ability to turn missed calls into actual appointments is delivering a clear return on investment. Review collected by and hosted on G2.com.

Its not totally fill it and forget it you have to keep updating the scripts. If we change our pricing or clinic timings we must update the AI manually or it gives wrong info to patients, so that is a small headache Review collected by and hosted on G2.com.

We have been using DearDoc for over a year now. We rely on the AI chat feature, which has been excellent for capturing patient inquiries after business hours. It handles basic questions and gathers all the necessary patient information. Our ratings have improved thanks to the automated review requests provided by DearDoc. Considering all these features, I believe DearDoc is the best fit for our needs. Review collected by and hosted on G2.com.

At first, we needed to adjust some of the responses. Review collected by and hosted on G2.com.

What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI chat responds to most enquiries instantly, keeping patients engaged throughout the process. Review collected by and hosted on G2.com.

I haven't encountered any issues; all the features work well and are highly efficient. Review collected by and hosted on G2.com.

DearDoc makes it it easy to capture patients' interest. I was impressed by how the AI chat instantly answers common questions. It also integrates smoothly with our website and online profiles. Review collected by and hosted on G2.com.

Setting up the customization initially took a bit of time, as we needed to adjust the responses to align with the tone of our practice. Review collected by and hosted on G2.com.

DearDoc has addressed issue we faced. Previously, we would lose patients because no one was available to respond immediately when they visited our website. Now, our chat feature replies instantly, ensuring we don't miss those opportunities. Review collected by and hosted on G2.com.

So far, I haven't encountered any issues, and all the features have been good. Review collected by and hosted on G2.com.

Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficiently guides leads through the scheduling process. Review collected by and hosted on G2.com.

There are plenty of customization options, which made the initial setup a bit confusing for me. Review collected by and hosted on G2.com.