I find the application programming interface of CSG Forte very straightforward, which makes it easy for our software to integrate with their application and reduce friction for our clients. We've also had phenomenal support from our representative, who has been consistently responsive and quick to address any issues that arise. The initial setup of CSG Forte was also straightforward, with great documentation for the API and excellent support from our representative. Review collected by and hosted on G2.com.

The application process when we bring on new merchants needs improvement. If you run into issues where the representative was new or the situation was unusual, they were not well-versed. We often had to wait for someone with better expertise to work on the process, so we're hoping that improves with the first-level application processors. Review collected by and hosted on G2.com.

I really like CSG Forte for their technology, their integrations team, and their behind-the-scenes support team. With CSG Forte, we've been able to introduce new technologies like text to pay, email to pay, and voice to pay to our customers. It's especially helpful when dealing with government services since we can operate in both English or Spanish. The initial setup was very easy, and our technology team worked seamlessly with their team for successful integrations. We've been handling hundreds of thousands of credit card transactions and financial reporting back to the clients without any issues. I also appreciate their strong support and feel they're on the leading edge of technology. Review collected by and hosted on G2.com.

Nothin to dislike. Review collected by and hosted on G2.com.

I like best CSG Forte’s strong focus on growth and performance—especially the way it blends strategic thinking with hands-on execution to deliver measurable impact. Review collected by and hosted on G2.com.

One area that could be improved at CSG Forte is the pace of execution. With such a strong focus on performance and high standards, timelines can sometimes feel compressed, which may create pressure during peak periods. That said, it also reflects the company’s ambition and drive for results. Review collected by and hosted on G2.com.

Seamless Integration: It offers robust APIs and pre-built plug-ins that make it very easy to connect with existing ERP, accounting, or billing software. Review collected by and hosted on G2.com.

The interface can feel outdated, customer support isn’t always consistent, and ACH transfers can be slower than some alternatives. Review collected by and hosted on G2.com.

CSG Forte’s strong focus on innovation and its commitment to delivering scalable, customer-centric solutions. The collaborative culture and emphasis on continuous improvement really stand out. Review collected by and hosted on G2.com.

At times, the pace of change and transformation can be challenging, especially when balancing multiple priorities—but it also creates opportunities to grow and adapt. Review collected by and hosted on G2.com.

I like how quickly the customer service reps at CSG Forte responded to our needs and provided detailed information on what paperwork we required to submit to them. The initial setup was very easy and straightforward, as they sent us a list of required items, and we just provided the banking and associated documentation for our companies. Review collected by and hosted on G2.com.

It would be nice if there was only one customer service rep interacting on our file. We had two, and sometimes that became confusing. Review collected by and hosted on G2.com.

I like the sandbox feature and the customization allowed. I like the security of transactions. Review collected by and hosted on G2.com.

We are a nonprofit and take donations primarily. There are features, like the donation page look itself, that we would like to customize more that we cannot. The benefits outweigh the negatives, though. Review collected by and hosted on G2.com.

Product works without issues + afterhours support. Review collected by and hosted on G2.com.

If I don't log in every 90 days, they delete my password and I have to call them to get access again. Review collected by and hosted on G2.com.

As it offers all payment options in one place, forte has been a very helpful tool for me over the past two years for my business. Review collected by and hosted on G2.com.

Due to its difficulty in locating and comprehending how to use all of its capabilities, fortes user interface is a touch dated. Review collected by and hosted on G2.com.

I recently implemented CSG Forte's Dex platform and it has made a huge difference to the way I manage my payments operations. I no longer have to juggle multiple platforms and logins, and all of my payment operations are now managed and monitored in one location - saving me time and money.

The platform is intuitive and easy to use, with a great dashboard for reporting and analytics. I can quickly identify industry trends and changes in customer behavior, which helps me make informed decisions about my business. Review collected by and hosted on G2.com.

There are some areas where more work needs to be done. For instance, while the platform allows for integration with in-house processes and platforms, it does not provide any assistance or guidance for setting up those integrations. Review collected by and hosted on G2.com.