With Service Creatio, I like the complete view it provides on customer requests and tickets, from the first contact to resolution. Review collected by and hosted on G2.com.

I appreciate less that the advanced setup can be quite technical. The interface has a lot of options and requires some time to adapt before the whole team feels really comfortable. Review collected by and hosted on G2.com.

It is one of the best CRMs that we can use with minimum coding and can also design required functionalities by adding some customization Review collected by and hosted on G2.com.

There is nothing to be disliked in this CRM, although there are some limitations like restrictions of manipulating DOM elements Review collected by and hosted on G2.com.

The OOTB modules make life easier and fun Review collected by and hosted on G2.com.

Platform stability is a little bit unstable but support helps Review collected by and hosted on G2.com.

You do not need to be a programmer to use and it streamlines our work. Review collected by and hosted on G2.com.

I can not think of downsides at the moment. Review collected by and hosted on G2.com.

Customizations are endless, it truly is awesome. Review collected by and hosted on G2.com.

There is nothing that I do not like about Creatio Service Review collected by and hosted on G2.com.

Support for multichannel customer communication, the ability to build a variety of workflows to meet multiple customer needs, AI-powered solutions to streamline customer support, a wide range of marketplace solutions designed to maximize the benefits of out-of-the-box-functionality, the system’s configurability, and very comfortable UI. Review collected by and hosted on G2.com.

There are no major drawbacks that I can mention. Whenever we have any minor troubles with the system, the support team makes sure that the cases are resolved in no time. Review collected by and hosted on G2.com.

Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following pre-characterized measures for full-cycle administration the executives. Administration specialists can profit by working in a brought together condition to deal with a continually developing number of cases and administration demands, overseeing case lines and conveying much customized correspondences. In our organization, we ought to continually advice our customers on forthcoming occasions and speedily answer their inquiries. Bpm'online permitted us to handle all customer demands in a solitary framework. This CRM is anything but difficult to design to meet our business needs since we can alter work processes without having a specialized background. The acquaintance of bpm'online permitted us with tackle the issue of handling demands from outer clients, which had not recently been secured. Likewise, it was conceivable to improve the handling of solicitations from inward clients. Working in a solitary IT biological system has diminished and streamlined correspondence between representatives of related divisions inside the organization. Gathering and examining consumer loyalty with the organization's administrations permits us to become considerably quicker and keep up a main situation in the industry. The brief reaction from the business group and the ability to respond to my inquiries. Numerous merchants simply disregard your inquiries. Review collected by and hosted on G2.com.

There are certain combinations that come with the tool like email and phone systems. However, others like legacy systems or highly specialized solutions require development that can be challenging (but not impossible). The lack of existing solutions in the market (free or paid) forces you to develop those integrations. Changes are easy to make, but they usually require compilation. This can take some time, and if executed incorrectly, it can affect your instance. Review collected by and hosted on G2.com.

In our company, we should constantly advise our clients on upcoming events and promptly answer their questions. Bpm’online allowed us to process all client requests in a single system. This CRM is easy to configure to meet our business needs because we can customize workflows without having a technical background. Review collected by and hosted on G2.com.

Working with macro signatures was confusing at first. We visited the bpm’online community website and asked a couple of questions concerning those macros. The pleasant thing is that we got the answers to our questions instantly. Good job! Review collected by and hosted on G2.com.

The introduction of bpm’online allowed us to solve the problem of processing requests from external customers, which had not previously been covered. In addition, it was possible to improve the processing of requests from internal users. Working in a single IT ecosystem has reduced and simplified communication between employees of related departments within the company. Collecting and analyzing customer satisfaction with the company's services allows us to grow even faster and maintain a leading position in the industry. Review collected by and hosted on G2.com.

The data migration to bpm’online took an unexpected while. But that was mainly because of the issue with our legacy system's performance. Review collected by and hosted on G2.com.

Prior to bpm’online, our company didn’t use any management system for internal and external services. That’s why it was hard for us to measure employees’ performance. We wanted to improve our team’s customer service skills. Due to this we were looking for a software that would allow us to better configure business processes so that our employees will get clear instructions on how to effectively handle client requests. We decided to try bpm’online service, and it was the right choice. Bpm’online helps us to analyze quantitative and qualitative performance metrics, including the number of requests at each stage of the process, the number of processed and overdue requests, employee performance indicators and others. Review collected by and hosted on G2.com.

Can’t think of any disadvantages at the moment. Review collected by and hosted on G2.com.