It has a solid ticketing tool, and it’s also good for inventory management. Review collected by and hosted on G2.com.

The 2FA is really annoying, and it’s frustrating not being able to share accounts. There’s also a steep learning curve unless you use Connectwise University. Review collected by and hosted on G2.com.

Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Review collected by and hosted on G2.com.

The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review collected by and hosted on G2.com.

What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. Review collected by and hosted on G2.com.

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. Review collected by and hosted on G2.com.

I like ConnectWise PSA for its customization. I appreciate being able to create any fields I need that can be searched on. I use the tickets and reporting features the most. Review collected by and hosted on G2.com.

I find ConnectWise PSA too bloated with features that aren't used, which causes it to run slower and makes it cumbersome. During the initial setup, because of the numerous features, figuring out what we actually wanted was a bit much. I would prefer if the software could change to modules that can be installed instead of everything always being available. Review collected by and hosted on G2.com.

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. Review collected by and hosted on G2.com.

Not automatic time logging therefore hours look lower than actual. Review collected by and hosted on G2.com.

Highly customizable, you just need to set it up correctly from the start Review collected by and hosted on G2.com.

It can have a steep learning curve but as I said, set it up right from the start and you are good! Review collected by and hosted on G2.com.

Automation Automation Automation! Love how flexible the workflows are. Easy to setup schedules/tasks/customer follow ups, etc. Review collected by and hosted on G2.com.

We kind of gave up using it for inventory tracking. Coming from a different PSA, it really needs work in comparison. Review collected by and hosted on G2.com.

It keeps everything organized and makes it easier to manage day-to-day operations. Review collected by and hosted on G2.com.

It can feel complex and isn’t very user-friendly for most users. Review collected by and hosted on G2.com.

It has helped to streamline our service desk operations! Review collected by and hosted on G2.com.

The reporting could be better, but its great beyond that. Review collected by and hosted on G2.com.

1. integrations with most popular MSP tools

2. single source of truth for billing, projects, crm, tickets and time spent Review collected by and hosted on G2.com.

account managemement, lack of innovation, UI Review collected by and hosted on G2.com.