---
title: Codenica ITSM + ITAM Reviews
meta_title: 'Codenica ITSM + ITAM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Codenica ITSM + ITAM works for a business like yours.
date_modified: '2026-08-17'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Codenica ITSM + ITAM Reviews
**Vendor:** Codenica  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)





- [View Codenica ITSM + ITAM pricing details and edition comparison](https://www.g2.com/products/codenica-itsm-itam/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+09%3A37%3A32+-0500&secure%5Bsession_id%5D=1892d6bd-c4c7-4e64-a615-501b555ef783&secure%5Btoken%5D=1ede57384bedc1f8ccbe16b8298f40cb1d2e4a977267425d62e52594a56841a0&format=llm_user)

## Codenica ITSM + ITAM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top Codenica ITSM + ITAM Alternatives
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