I really appreciate the limitless capabilities and use cases of CloseBot, especially its ability to customize in any way and capture all the specific data I want. It's great how integrating CloseBot with other tools like CRM and Notion unlocks everything, allowing you to put data wherever you want. I like that it removes limitations from sales using conversational AI, and the team behind it is not holding back - they are talented and always available to answer questions. CloseBot is leading the pack with conversational AI for sales right now, and the initial setup was very easy with a lot of support provided. Review collected by and hosted on G2.com.

The node makes it so it is more structured the user experience at the same time allowing a dynamic capability and use case. Review collected by and hosted on G2.com.

I appreciate CloseBot's leding innovation and ease of use. It's great for scaling an agency and is HIPAA compliant, which is important for us. The ability to integrate to any app with an open API is incredible. Documentation is current, live support is available, and pricing is fair. It is also very well desinged for agency needs and efficiencies. Review collected by and hosted on G2.com.

Can't think of anyting I dislike about Closebot at this time. Review collected by and hosted on G2.com.

What I like most about CloseBot is how it helps automate conversations and follow-up with leads without losing the personal feel of messaging. It makes it much easier to respond quickly, qualify prospects, and keep conversations moving forward without having to manually manage every single message. For businesses that rely on inbound leads or social media inquiries, it saves a huge amount of time while still keeping engagement high. Review collected by and hosted on G2.com.

Like most automation tools, there’s a bit of a learning curve when setting up flows and getting everything dialed in exactly how you want it. It can take some time to test and refine the messaging so it feels natural and matches your business process. Once it’s set up properly it works well, but the initial setup can require some effort. Review collected by and hosted on G2.com.

If you can think of it, CloseBot can do it. It has so much flexibility, maybe now even too much, that you can really create as condensed or expanded an experience as you need your workflow to be. It doesn't matter if you want to get straight to the point (maybe booking a call) or want to provide product support or order and inventory support; it can do it all. Review collected by and hosted on G2.com.

The one area that can use some TLC is the Chat history. Searching and getting to specific conversations can be slow at times. I wish there could be more information provided in the logs to help self-troubleshoot. Review collected by and hosted on G2.com.

What I like best about CloseBot is that it fills the exact gap most automations leave open: real conversation. It does not just fire off messages or wait for triggers — it can actually handle lead responses, qualify them, and move them forward inside the pipeline without needing a human involved at every step. Review collected by and hosted on G2.com.

What I dislike most is that tools like CloseBot can be easy to overestimate if the setup behind them is weak. If the pipeline, messaging, offer, or follow-up logic is sloppy, the AI just scales that sloppiness faster. It’s powerful, but it still depends heavily on good strategy, clean systems, and clear boundaries around where automation should stop and human judgment should take over. Review collected by and hosted on G2.com.

Consistent innovation to lead an already saturated industry. Although every successful business comes with its own set of growing pains, Close Bot as a Company, ran and supported by amazing Humans has regained my trust and Business! Review collected by and hosted on G2.com.

Rolling out new features at the expense of some support efficiency could use some additional attention. The abandonment of V-1 Classic support felt like leverage to move clients to V-2 weather they wanted to or were confident in the new platform. This has caught some people of guard and un prepared. However, the new platform and support is certainly an upgrade and My Team and I are looking forward towards re implementation and what's to come form CB and the Team. Review collected by and hosted on G2.com.

Version 2 of the CloseBot tool made the software much more compatible with the agency business model. We have one agent that runs all of our clients. Review collected by and hosted on G2.com.

When we first signed up, CloseBot was lightyears ahead of any competition and they had a really strong moat. Now, the other tools are catching up, and CloseBot will have to jump forward again to keep the competitive advantage. Review collected by and hosted on G2.com.

CloseBot lets me create workflows that are reliable. I know that 98%+ of the time, my AI workflows will perform as designed, which is more than I can say for any other platforms. It's also quick, easy and intuitive to make changes and create new workflows. It's something really great that allows us to provide a reliable service that we can charge a premium for. Review collected by and hosted on G2.com.

The UI. It can be pretty inconsistent, laggy, slow to load, or just glitch entirely. UI is my only real complaint. They've been making improvements. Visually, it looks better, but it's still buggy. Review collected by and hosted on G2.com.

I love it because it handles my follow-ups automatically and keeps my pipeline organized without me doing all the manual CRM work. Review collected by and hosted on G2.com.

I dislike that sometimes it can feel a bit too automated — like it nudges me even when I already know what I’m doing.

And when I’m moving fast, I’d wish it understood the context a little better so it didn’t remind me about things I’ve mentally already handled. Review collected by and hosted on G2.com.

Its low code or no code approach enable teams to allocate resources effectively and efficiently. Its automation strengthens team by diversifying repetitive tasks to automation agents and freeing up resources for important tasks at hand. I love this platform for its user friendly interface. The building of agent is much more easy in this platform with the availability of its drag drop feature. Review collected by and hosted on G2.com.

I love most part of this platform but I find that the source type was limited. I also wish that there was an inbuilt AI agent that would help us to build templates more effectively as that would save time in building simple automation tools. I have seen that though this platform felt easy for anyone who had experience in building workflow automation before, it was a bit difficult for new individuals. Review collected by and hosted on G2.com.