Close has been very easy to navigate. I’m not the most tech-savvy when it comes to building out workflows, but it’s straightforward enough that truly anyone can complete the task. Review collected by and hosted on G2.com.

I honestly can’t think of any real downside. If I had to point to something, it would be the availability to jump on a call when an issue comes up. That said, it may simply be related to the support tier we’re on. Review collected by and hosted on G2.com.

I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined solution for me. I can also create tasks and schedule emails, helping me stay ahead and manage my follow-ups effectively. I've been using Close for almost five years, and I appreciate how easy it is to use. They keep improving the product based on our feedback, and they really listen. Review collected by and hosted on G2.com.

Sometimes, some opportunities and activities don't activate other sequences. For example, if I complete a demo, sometimes emails don't get sent out. And sometimes multiple opportunities are created when they should be updating the original one. Review collected by and hosted on G2.com.

I like that Close is a very efficient and seamless tool that's easy to administer. I really appreciate how every call is stored and that it's very easy to make notes. It's also very helpful to see the hottest leads. Additionally, I find the initial setup of Close to be very easy, which was great for my team. Review collected by and hosted on G2.com.

The problem now is when I want to use Close in Germany to contact my clients. I need a US or Canadian number, and this is not very helpful because I need a German or Austrian number to use. This makes our work less efficient as we cannot easily contact clients in that region. Review collected by and hosted on G2.com.

It’s easy to use and very intuitive. I also had to contact support, and they were very fast to respond. The integration with gmail is perfect and it's very fast when using the filters or the search form. Very useful the AI notetaker of our videocalls. Worth every € Review collected by and hosted on G2.com.

There are some fields I can't hide, they are looking into it. Review collected by and hosted on G2.com.

I like the AI integration in Close and the fact that everything is all in one convenient place. It saves a lot of time and makes things easier when we need to accelerate our sales process. We've been able to create a lot of new lists within our CRM related to partnerships and sponsorships and improve the speed to conversion with new clients. The pricing is super competitive, and the initial setup was smooth with great customer service and helpful online videos. Close has replaced our need to rely on other types of software, so we're really happy. Review collected by and hosted on G2.com.

It's great. Nonapplicable Review collected by and hosted on G2.com.

I really like the new AI feature in Close, especially the chat function that analyzes all my call transcripts. It helps me understand what works and what doesn't, making it easier to schedule meetings and enhance my performance. This feature allows me to hone in on the areas I need to improve to perform at my best. It's a standout feature for me. Furthermore, after using its insights to revise my scripts, I managed to schedule a meeting, which has been really awesome. Review collected by and hosted on G2.com.

So whenever there's a system fault, the banners at the top are irritating. I just wish you could let me know once that there's an issue and not have the reoccurring banner at the top. Also, I use Close on different platforms or mediums. One being the desktop app, which is my main driver, and then for other aspects, I need quick access, I use about four or five tabs. Usually, when a call comes through on the desktop app, it also rings through all my other tabs that I have opened, forcing me to refresh. That's a little bit annoying. I'd like for Close to notify me when an email or text message comes through, especially a text message. Having to check my inbox frequently is counterintuitive. If notifications could pop up like the banners do, that would be great. Review collected by and hosted on G2.com.

Being able to quickly look up contact records and immediately see our full interaction history makes managing client outreach feel seamless. With easy access to complete call recordings and accurate conversation transcripts—for both my calls and my team’s—it’s much easier to stay on top of every conversation and make sure no small detail gets missed. Review collected by and hosted on G2.com.

We’ve experienced occasional service disruptions, where the platform goes down or performance lags affect the entire team. Review collected by and hosted on G2.com.

Fast ways to sort leads and reach out to them making it easy to close more deals - the price is also reasonable for the 1 user plan, metrics especially the calling metrics are strong Review collected by and hosted on G2.com.

It's hard to learn and can feel cluttered leaving many leads forgotten if the organization is not perfect - the pricing for using more advanced features is not great, such as POWER dialer or simple automations that should really be in the free plan which other CRMs have Review collected by and hosted on G2.com.

It is super simple while all features are available. Compared to hubspot, pipedrive etc. close is way superior and does the job Review collected by and hosted on G2.com.

Each incoming mail always has the entire thread attached, although this is handled with the other mails which are inside the lead. Review collected by and hosted on G2.com.

Close helps me keep track of patient enquiries and pending replies in one place. I manage diet consultations at a clinic and also get health-related messages online, so it is useful to see who contacted me and what needs to be done next. Earlier, I used to note things in different places and sometimes forgot to reply on time.

I was able to start using Close without much effort. I added new enquiries, wrote short notes about the patient’s concern, and sent messages from the same screen. This saved time because I did not have to switch between different apps. I usually check it once or twice a day to see what is pending.

For my work, I only need simple things like keeping notes, setting reminders, and replying to messages. Close covers these needs well and helps me manage clinic communication in a more organised way without making the process complicated. Review collected by and hosted on G2.com.

Sometimes updates or changes made in Close dont reflect immediately, so I have to refresh the page to see the latest activity. This can be a little annoying when I’m in a hurry to check if a reply was sent or a note was saved. Also, I feel the notification alerts could be more reliable, because I still end up checking manually to make sure nothing is missed. Review collected by and hosted on G2.com.