# Calibre Reviews **Vendor:** HigherGround **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Calibre HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers. ## Calibre Reviews ### 1. Takes care of the quality assurance for you **Rating:** 4.5/5.0 stars **Reviewed by:** Vivi B. | Social Media Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Calibre?** Calibre helps in increasing the efficiency in day-to-day working of the office by helping with the quality assurance and control process, minimising defects and problem areas. **What do you dislike about Calibre?** The number of features that the software offers still remain limited and the integration of the software with other third party applications can be improved. **What problems is Calibre solving and how is that benefiting you?** Calibre does help in improving the process of delivery of better quality products to the customers which ultimately helps in drive better results for the business. ### 2. excellent and useful text format converter **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo G. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2024 **What do you like best about Calibre?** Calibre is a complete tool used mainly for converting between text formats such as doc, pdf, and epub, but it also has tools to create covers, make corrections, etc. **What do you dislike about Calibre?** Calibre has everything that is needed; perhaps the only thing that could be improved is its visual aspect which reminds us of the interfaces from past generations. **What problems is Calibre solving and how is that benefiting you?** Calibre is very useful for converting different text file formats, it has all the existing ones and is really easy to use ### 3. crème de la crème **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal S. | Associate-HR Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Calibre?** calibre is an easy to use e-book manager, also calibre's user interface is so great.It is great for both casual users and experts. **What do you dislike about Calibre?** only it needs knowlegdeable experts to set up **What problems is Calibre solving and how is that benefiting you?** It convert file formats easily,easy user support it gives.Its helping in many ways and made the great experience to use ### 4. This is a great Open Source Book reader **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff D. | IT Technician, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Calibre?** I like that it works with .mobi and .epub files. Also that I can share books across devices. Also I'm a big fan of open source software so this works perfectly for me. **What do you dislike about Calibre?** It's a little clunky to get used to. Sometimes I'll betrying to load a file and I can't tell if the software has crashed or not. Also there is not a version that works on iPad. **What problems is Calibre solving and how is that benefiting you?** The software allows me to read not only my own books, but also books that are lent to me by other people. There are libraries that I can brows and check out books that other people are hosting. ### 5. Calibre Just Ok **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Calibre?** It's a good organization tool for ebooks. It's really easy to view files and organize them when downloading items from the web. I don't think there's a tool quite like this from its competitors, plus it's easy to download and use. **What do you dislike about Calibre?** It's a little clunky and it's not updated very often. It's a little aged and it's hard to navigate if you don't understand software. I'd like to see bigger text and user friendly options, especially for our older users. It's also kind of confusing to explain how to download items. **What problems is Calibre solving and how is that benefiting you?** Downloading files from the internet is a lot easier, it's also easier to store files locally and not have to flip through old papers. It's a quick tool to use once you get it. ### 6. Recommend to all! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Calibre?** I enjoyed how intuitive everything was on their interface. Solutions were simple to use, and representatives were always responsive and helpful. Caliber is pretty straightforward to use. **What do you dislike about Calibre?** Not much to dislike, honestly. It took a bit to get used to, but it was simple. Every call was recorded in high quality, so I can't complain. There were not too many cons. The solutions were easy to follow as well. **Recommendations to others considering Calibre:** I would advise my fellow peers to use Calibre for an intuitive interface. **What problems is Calibre solving and how is that benefiting you?** I am having calls recorded in case of threats. The calls were registered to use for media playback or transcripts. Benefits entailed automation and reassurance which is something our company values. ### 7. Recording solution great for market research and key wording automation **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Associate Director New Product Planning - Commercial Assessments and Forecasting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Calibre?** I like that I do not need an operator to transcribe the conversations and that there is automatic tagging and word recognition **What do you dislike about Calibre?** I don't particularly appreciate that the word tagging is isolated to only exact words. It would be nice to have a dictionary lookup for similar words **Recommendations to others considering Calibre:** Watch a video of ho it's used and the benefits of it and decide if it will work for your needs **What problems is Calibre solving and how is that benefiting you?** I use this software to manage my digital book library and to convert files to make them readable on my kindle. ### 8. Great book organizer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Calibre?** I love having all my ebooks, pdfs, etc. in one spot. It's easy to change the format of any book I need, and easy to add the books from Calibre to my ereader. One of my must-have apps on my computer. **What do you dislike about Calibre?** There really isn't anything I dislike about Calibre. It's relatively easy to use, super powerful, and can be downloaded and used for free (although donations are appreciated). **What problems is Calibre solving and how is that benefiting you?** I love my Kobo ereader, and carry it with me all the time. Calibre makes it easy to add any book I want to read or even any PDF. I honestly use Calibre at least once a week, and usually far more often. ## Calibre Discussions - [What is Calibre used for?](https://www.g2.com/discussions/what-is-calibre-used-for) - [Are there any softwares in Linux to do the removal of DRM rights?](https://www.g2.com/discussions/12427-are-there-any-softwares-in-linux-to-do-the-removal-of-drm-rights) - 1 upvote - [View Calibre pricing details and edition comparison](https://www.g2.com/products/calibre/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A52%3A13+-0500&secure%5Bsession_id%5D=74c5cbd2-39b7-4f2d-9991-7b8279273fc3&secure%5Btoken%5D=55ad9c3fb3389c308963d9642c29ac0bbb4a1c074078da84a35d645f7c1e7827&format=llm_user) ## Calibre Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Calibre Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,927 reviews)