Box Reviews (5,258)

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Box Reviews (5,258)

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4.2
5,258 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Box for its strong security features and ease of use, making it a reliable choice for secure file sharing and collaboration. The platform's ability to manage permissions and streamline workflows enhances productivity, especially for teams handling sensitive information. However, some users note that performance can lag when uploading large files.

Pros & Cons

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Shibu K.
SK
Security Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Box Helps Us Manage and Share Business Documents Securely Across Teams"
5/5
What do you like best about Box?

The feature I use most is folder-based collaboration. We maintain separate folders for different projects, and multiple team members can access documents without crating duplicate copies. I regularly use : File upload and downloads, Folder permission management, Shared links, Version history, Search functionality, User access management. The version history features has been especially useful. During project activities, documents are updated frequently, and Box allows us to review previous versions whenever required. the user interface is simple and easy to understand. uploading files through drag and drop saves time, and the search features helps locate documents quickly even when dealing with large number of files. I also like the integration with Microsoft Office because team members can work on documents while keeping everything stored in Box. This improves collaboration and reduces manual file management. The platform has been stable and reliable throughout my experience. We use it daily, and it has become part of our regular workflow. Review collected by and hosted on G2.com.

What do you dislike about Box?

My overall experience with Box has been positive. One small challenge for new users is understanding all the sharing permissions and collaboration settings during the initial setup. Since Box provides many options for access control and file sharing, some users require a short learning period before they become comfortable with the platform. I would also welcome additional intelligent recommendations for file organization and content discovery, especially for environments with a large amount of data. However, there are relatively minor points. Once users become familiar with the platform, daily usage is straightforward. The platform has been reliable, secure, and easy to manage, which is why we continue to use it as our primary document collaboration solution. Review collected by and hosted on G2.com.

NR
Full stack Engineer
Mid-Market (51-1000 emp.)
"Secure, Well-Managed Document Storage with Smooth Microsoft 365 and Google Workspace Integration"
4.5/5
What do you like best about Box?

Box provides strong security and detailed management controls which are extremely improtant to me and especially helpful when I need to keep contracts and other documenta prototced and tge sharing features are a big advatnage when I’m working with regilated, confidential data. The product has continued to improve with updates and adjustments that makes with Microsoft 365 and Google workspace is smooth and straightfoward and its a solid option for business documenta storage helping me keep everything orgainzed secure and properly stored. Review collected by and hosted on G2.com.

What do you dislike about Box?

The pricing could be lower, and uploads feel slow at times. Apart from that from, I don’t really have anything negative to say. A few actions take extra steps to complete, and it also takes a bit of time to get familiar with everything and find your way around Review collected by and hosted on G2.com.

AJ
Senior Executive Assistant
Small-Business (50 or fewer emp.)
"Box Makes Secure File Sharing and Collaboration Effortless"
5/5
What do you like best about Box?

What I like best about Box is its ease of use, secure file sharing capabilities, and seamless collaboration features. The platform makes it simple to store, organize, and access documents from anywhere, while maintaining strong security and compliance controls. I particularly appreciate the ability to share files with internal teams and external partners through customizable permissions, which helps streamline workflows and improve productivity. The integration with popular business applications such as Microsoft 365, Google Workspace, and Salesforce further enhances efficiency by allowing users to work within their existing tools without disruption. Overall, Box provides a reliable, user-friendly, and secure content management solution for organizations of all sizes. Review collected by and hosted on G2.com.

What do you dislike about Box?

One aspect that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files within large repositories. Additionally, some of the advanced administrative and security features have a learning curve and may require additional training for new users. While Box offers a robust set of capabilities, certain integrations and workflows can take time to configure and optimize. However, these are relatively minor concerns compared to the overall value, security, and collaboration benefits the platform provides. Review collected by and hosted on G2.com.

Shagun S.
SS
Junior Associate
Enterprise (> 1000 emp.)
"Box Delivers Strong Security and Granular Control"
4.5/5
What do you like best about Box?

I like Box best for the security and control. The granular permission settings and audit logs give me peace of mind when sharing sensitive files externally. SSO and device management are also solid. Review collected by and hosted on G2.com.

What do you dislike about Box?

The biggest drawback for me is the UI can feel clunky at times. Navigating deep folder structures takes extra clicks, and the web app occasionally lags with large files. The mobile app is also missing some advanced admin features I’d like to access on the go. Review collected by and hosted on G2.com.

Muzammil M.
MM
Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually
Graphic Design
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Simple, Organized, and Reliable File Storage with Box"
5/5
What do you like best about Box?

I’ve been using Box for the past year mainly to store and manage my PDF documents. The best thing about Box for me is how simple and organized it feels. Uploading, accessing, and sharing files is easy, and I can quickly find my documents whenever I need them. It’s been reliable for keeping important files in one place without making things complicated. Review collected by and hosted on G2.com.

What do you dislike about Box?

One thing I feel Box could improve is the storage limits on some plans, because sometimes space fills up quickly when uploading larger PDF files and documents regularly. The interface is simple, but a few features can take time to understand for new users. Faster syncing in some situations and slightly better pricing for extra storage would also make the experience better for everyday users. Review collected by and hosted on G2.com.

Nijat I.
NI
Full-stack Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy File Sharing and Version Control with Box"
4.5/5
What do you like best about Box?

The best thing is that sharing documents with individuals who are not from our company is simple and hassle-free. We deal with external vendors all the time. Box enables me to generate a shared link and add the expiry date; I send the link, and we can collaborate. No account creation and access requests required.

Moreover, Box allows for desktop syncing. The moment I open a document in my laptop, it is synced on the cloud without even realizing it. This way, when I open a document on another machine, I get the most up-to-date version of it.

Another great feature is the commenting of files. I don't have to go back and forth in emails anymore to ask, "What was your opinion about page three?" Review collected by and hosted on G2.com.

What do you dislike about Box?

The prices add up fast. The price per user for us becomes very significant as we are a rather large group. There are also some options we need, such as advanced admin options and logging functionality, which will cost us more.

The web-based application becomes sluggish when we open big folders with multiple files. The loading times when moving from one folder to another or opening any file become quite irritating.

Integration is possible yet not always smooth. Integrating Box with our CRM was a challenge in itself, and sometimes synchronization fails. Review collected by and hosted on G2.com.

Arkajit D.
AD
Chief Technology Officer
Information Technology and Services
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All-in-One Secure Collaboration and Content Management in the Cloud"
4.5/5
What do you like best about Box?

One thing that I really appreciate in Box is the way it integrates the functions of security, collaboration, and content management in one cloud application. This tool enables users to easily share, access, and manage their files online while at the same time ensuring adequate protection and governance of the information.

In addition, the collaboration feature in Box is rather helpful, especially the real-time sharing capability, the version control options, and the integration with workflows. Using the platform becomes essential in organizations where many teams create lots of documentation because it ensures that there is a centralized place where all documentation can be stored while being accessible with the right permissions.

One more positive aspect is that the tool integrates with various productivity and collaboration applications as well as with enterprise solutions. Review collected by and hosted on G2.com.

What do you dislike about Box?

Box also suffers from one major disadvantage in that when using huge file sizes or folder sizes, the platform may be slow.

One major problem with Box is that even though collaboration and sharing is quite easy and straightforward, the automation features of workflows are not very sophisticated as compared to other enterprise content management systems.

Access control and permissions also become complicated if one uses the platform in an environment where there are numerous users and documents. Pricing can also be a problem with enterprise-level features and storage capacity scaling becoming quite costly. Review collected by and hosted on G2.com.

Sankalp  U.
SU
Digital Marketing Executive
Mid-Market (51-1000 emp.)
"Simple, Reliable File Sharing with Time-Saving Integrations"
4/5
What do you like best about Box?

What I like most about Box is how simple and reliable it is for managing and sharing files within our team. The UI is clean, and integrations are so much of a time saver. I also like how we can assign roles and permissions. Review collected by and hosted on G2.com.

What do you dislike about Box?

Firstly, the thing I dislike about Box is that the platform can sometimes feel a bit slow when working with large files. Pricing also becomes expensive as our storage and team size grow. While I like the platform for how powerful it is, some advanced admin and permission settings have a bit of a learning curve. Review collected by and hosted on G2.com.

Nikhil P.
NP
Scholar Trainee
Enterprise (> 1000 emp.)
"Secure Collaboration and Better Document Control"
4.5/5
What do you like best about Box?

Strong security and compliance, with granular permissions, solid data governance, and support for regulated industries. The collaboration features are also very useful: teams can share files, leave comments, review documents, and work together without constantly emailing attachments back and forth. Review collected by and hosted on G2.com.

What do you dislike about Box?

It can feel expensive compared with consumer-focused alternatives like Google Drive or Dropbox, especially for smaller teams. The interface can also be complex: while the enterprise features are powerful, some users may find the admin settings and permissions system more complicated than what you get with simpler file-sharing tools. Review collected by and hosted on G2.com.

Jose P.
JP
Sales Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless, Secure File Collaboration with Box"
4.5/5
What do you like best about Box?

What I like most about Box is how seamlessly it centralizes and secures all our files in the cloud. The platform makes collaboration straightforward, with reliable version control, easy sharing, and strong integrations with the tools we use every day. It keeps everything organized and accessible without complicating workflows Review collected by and hosted on G2.com.

What do you dislike about Box?

One thing I dislike about Box is that some of the more advanced settings and admin controls can feel a bit scattered, which makes certain tasks less intuitive. At times, file previews or large uploads can also be slower than expected, especially when working with heavy content. Review collected by and hosted on G2.com.