Borderless AI Reviews (157)

Reviews

Borderless AI Reviews (157)

4.9
157 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and responsive customer support of Borderless AI, highlighting how the platform simplifies payroll management and international hiring. Many appreciate the quick setup and timely payments, which significantly reduce stress in managing global teams. A common limitation noted is the desire for more customization options within the platform.

Pros & Cons

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Maria G.
MG
Maria G.
Customer Service Representative
Mid-Market (51-1000 emp.)
"Effortless Salary Management with Stellar Support"
5/5
What do you like best about Borderless AI?

Borderless AI is really easy to use and made my workflow much smoother. Everything runs fast, so I’m not stuck waiting around, and the setup was quick and hassle-free. It also integrates well with our existing tools, which made the transition seamless.

Pricing is straightforward and flexible depending on what you need, which I appreciate. What stands out most is the AI, it actually feels useful, helping automate tasks and answer questions quickly instead of just being a gimmick. Overall, it’s been a reliable and efficient tool, and the support team has been great whenever I needed help. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

One thing I don’t live is the fee, it’s a bit on the higher side, so I do hope they consider lowering it. That said, the overall experience has been really good. The process is smooth, integrations work well, and everything feels easy to manage day to day. Review collected by and hosted on G2.com.

Jaela G.
JG
Jaela G.
Agent
Mid-Market (51-1000 emp.)
"On-Time Payments with Effortless Setup"
4.5/5
What do you like best about Borderless AI?

I really appreciate that salary is always on time with no hassle. When payments are approved, it doesn't take more than a day for the funds to be released. It's always on time, unlike my experience with Multiplier, which had a 10-day wait time. I also find Borderless AI to be a very nice platform with an interface that's very easy to navigate. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I dislike it because of NOTHING. I LOVE IT ACTUALLY Review collected by and hosted on G2.com.

Roxan D.
RD
Roxan D.
Sr. Associate Ops
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"It is very efficient to use and user friendly!"
5/5
What do you like best about Borderless AI?

What I like best about Borderless AI is how simple and efficient it makes payroll management. Everything feels well-organized from running payroll to viewing employee details. And most importantly, this app is easy to access and use, and it makes it simple to reach out and communicate wih HR whenever neede. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

There are sometimes slight delays in salary, we are always able to communicate easily with HR when needed. The app is also accessible and make it simple to reach out for any concerns. Review collected by and hosted on G2.com.

pathum r.
PR
pathum r.
IT Assistant
Small-Business (50 or fewer emp.)
"Reliable, User-Friendly, and Secure Payments"
5/5
What do you like best about Borderless AI?

I've been using Borderless AI for more than three years, and I find it easy to use and very user-friendly. The support team provides a prompt response to inquiries, which I appreciate. I also like that I've never missed a payment with them. It's reliable and secure, with a strong two-factor authentication mechanism, which gives me confidence. Additionally, I've never experienced any delays in payments. The initial setup was not complex at all, making it convenient from the start. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

none Review collected by and hosted on G2.com.

JD
Jagadeesh D.
Software Developer Intern
Small-Business (50 or fewer emp.)
"Streamlined International Payments with Borderless AI"
5/5
What do you like best about Borderless AI?

I like Borderless AI for its clear contracting terms and clear payment terms. Getting payments on time is really important to me, and Borderless AI ensures that companies abide by the contracts and payments are made promptly. It has made dealing with international payments easier and more secure. I also find the setup straightforward and simple, achievable within a few clicks. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I think in the contracting experience, if a company sends a contract and for whatever reason it is canceled so that a new contract can be created, the history is not shown better. So I think showing history could be done in a better way. Review collected by and hosted on G2.com.

Edilbert T. Capricho C.
EC
Edilbert T. Capricho C.
Agent
Mid-Market (51-1000 emp.)
"Dependable Invoicing, Needs Better AI Interface"
5/5
What do you like best about Borderless AI?

I like the quick response from customer service and their on-time invoices. Also, I find the email notifications for invoices in my account pretty good. It makes me less worried about my invoices because I trust them, and my company trusts them as well. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I wish their AI interface was more interactive. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Beautiful UI Marred by Abysmal Support"
0/5
What do you like best about Borderless AI?

The UX and UI of Borderless AI are pretty, and they support multiple countries for hiring internationally. Their sales team is good, and a few years ago, the setup process was simple, allowing for custom legal documents. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Support is a huge issue. It's horrific, taking weeks to get responses and dealing with team members who don't know what they're doing. The management seems nonexistent, and they've even lied to us multiple times about employees. They've made mistakes with payroll and bonuses. The overall experience is atrocious. They don't respond to emails, have no phone support, and when they do get back, the information is often wrong. There's no accountability or leadership. Their recent setup changes have been a nightmare. Review collected by and hosted on G2.com.

Verified User in Human Resources
CH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"Seamless and reliable"
5/5
What do you like best about Borderless AI?

What I like best about Borderless AI is how it simplifies the contractor experience, the platform makes onboarding, compliance, and payments seamless across borders. As a contractor, I can focus on delivering work without getting bogged down in administrative overhead or cross-border complexities. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Like any new platform, there’s a small learning curve when you first start using some of the features. Once you get the hang of it, though, the onboarding, compliance, and payment processes are really smooth.

Overall, the platform does exactly what it promises, it makes global contracting simple and reliable, which far outweighs the minor inconveniences. Review collected by and hosted on G2.com.

Ann Kathrina T.
AT
Ann Kathrina T.
Quality Analyst/Trainer
Mid-Market (51-1000 emp.)
"Effortless Payments with Timely Processing"
5/5
What do you like best about Borderless AI?

I love how Borderless AI is always quick to address payment concerns, like bank details and swift code. I always get my pay on time, which is really important for me. The initial setup was swift and it has a clean interface that's easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

None Review collected by and hosted on G2.com.

Mark Bryan C.
MC
Mark Bryan C.
Voice Agent
Mid-Market (51-1000 emp.)
"Fast, Reliable Payments and Handy Email Invoicing Notifications"
5/5
What do you like best about Borderless AI?

It’s a fast and reliable payment method, and the invoicing feature sends notifications directly to our email. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Nothing—none of the things or features in Borderless AI are affecting our salary. Review collected by and hosted on G2.com.