Billtrust Reviews (511)

Reviews

Billtrust Reviews (511)

4.4
511 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and efficient invoice processing, which significantly streamlines their billing and payment workflows. The intuitive interface and quick customer support enhance the overall experience, making it a reliable tool for managing accounts receivable. However, some users note that loading times can be slow, which occasionally disrupts their workflow.

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Jennifer W.
JW
Jennifer W.
Administrative Analyst
Enterprise (> 1000 emp.)
"Great program with just one issue...."
5/5
What do you like best about Billtrust?

Very easy to use and my favorite part is that I love how I can pull multiple invoices from different accounts all at the same time. It is quite the time saver. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I wish it would not time out so quickly when not using it. If there is a way to change the time limit, I have not been able to figure it out. If that is not an option, it should be. Review collected by and hosted on G2.com.

Response from Sharon Warrington of Billtrust

Thank you for your feedback! We're thrilled that our program has been a time saver for you in pulling multiple invoices. We apologize for the inconvenience caused by the quick timeout and will explore options to address this issue.

Verified User in Accounting
IA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Handles Deduction & Payment Automation Efficiently"
4.5/5
What do you like best about Billtrust?

I like how Billtrust helps businesses to easily complete and contract payments, kind of like an AI for business sector organizations. The validation and match assist features are really valuable because if we make any error while doing the Cash App Connect, we can easily rectify the issue and adjust the payment with the help of validation. It's also useful for automation as it involves getting scanned images from the bank that are uploaded into Billtrust, allowing us to do validation if the automatch is wrong. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I think the speed and graphics of Billtrust need improvement. Also, the initial setup was not easy; it's more of a manageable tool rather than straightforward. Review collected by and hosted on G2.com.

Yuvaraj R.
YR
Yuvaraj R.
Accounting Officer
Enterprise (> 1000 emp.)
"Billturst Performance and UI improvements"
5/5
What do you like best about Billtrust?

The overall performance of billtrust has imporved significantly. Pages load fater, navigation is smoother, The recent updates hasve made the daily task more easier to do. The overall performance was smoother and better than ever before. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

The pages are smooth and I.m doing well for my daily tasks. I don't have any major suggessions, Just keep on improving. That would be great. Review collected by and hosted on G2.com.

Vinoth D.
VD
Vinoth D.
Asst accounting manager
Mid-Market (51-1000 emp.)
"BILL TRUST"
5/5
What do you like best about Billtrust?

With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding values, and efficiently ​a​pplies the related open AR invoices in SAP. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the customer account as unidentified cash. Additionally, ​having an email-sending option would greatly enhance the process, enabling us to contact customers directly for remittance information. Review collected by and hosted on G2.com.

Laura H.
LH
Laura H.
Accounts Receivable Supervisor
Small-Business (50 or fewer emp.)
"Data Driven Results Daily"
4.5/5
What do you like best about Billtrust?

Billtrust is a platform that can improve efficiency of an accounts receivable process. Its Automated capabilities can and will free up any team to be able to focus on the numerous tasks they have. This in turn will increase cash flow for the company.

Regarding the analytics, it is very user friendly with little to no guess work. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

The only improvement that I would make is the different integrations with other ERP Systems. They can hopefully expand them to a wider range and for a bigger audience to help improve workflows. Review collected by and hosted on G2.com.

LD
LILLIAN D.
Mid-Market (51-1000 emp.)
"Streamlines Payment Applications with Some Hiccups"
4.5/5
What do you like best about Billtrust?

I like how simple the whole process of approving payments and validating is with Billtrust. Without Billtrust, it would have to be done manually, making my role more efficient when using Billtrust. Logging in with single sign-on was super easy. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I don't like that I can't export an Excel spreadsheet from 'search receivables' under the 'cash app' tab. Also, the page will randomly time out on me while in the middle of work, causing me to do double work. Update the AI to support more technical issues and help with understanding things like what each queue is for, and how long it can take for the envelopes to process through. Review collected by and hosted on G2.com.

Estrella V.
EV
Estrella V.
financial services specialist Lead
Enterprise (> 1000 emp.)
"Extremely User-Friendly Interface That’s Easy to Navigate"
5/5
What do you like best about Billtrust?

I like that the system interface is so user friendly. There's no way to get confused in between the screens to figure out what you are looking. Its easy to read, easy to navigate, and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I havent had any issues with Billtrust. Its extremely easy to use. Review collected by and hosted on G2.com.

German R.
GR
German R.
Accounts Receivable Specialist
Small-Business (50 or fewer emp.)
"The interface is very interactive and friendly."
5/5
What do you like best about Billtrust?

The automatic transmission of invoices and statements makes my AR work much less complicated. I don’t have to manually send invoices to customers anymore; it sends them automatically, along with the statements. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

i think, that, the accuracy when the system sends invoices or statements, just like letting the user

know if an email is no longer valid, but with a notification not by having to log in into billtrust and

look for it, know what i mean? Review collected by and hosted on G2.com.

Serenia K.
SK
Serenia K.
Assistant Credit Manager
Mid-Market (51-1000 emp.)
"User-Friendly Billtrust That Boosts Department Efficiency"
5/5
What do you like best about Billtrust?

We use Billtrust for several processes, and we are currently testing the onboarding of the Collections piece. Once implemented, it should increase efficiency for our department. Overall, it has been user-friendly and easy to work with so far. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I don’t have anything I dislike about Billtrust. Review collected by and hosted on G2.com.

Vikram R.
VR
Vikram R.
Accounting Associate
Enterprise (> 1000 emp.)
"Efficient invoice and payment managenement platform"
5/5
What do you like best about Billtrust?

Billtrust has further improved its automation and reporting, capabilities, making invoice tracking and payments reduce manual follow ups improve visibility of customs payments, and helps the team manage AR more effectively Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Currenlty, there are on major issue. However, enhancing customization option in reports and improving response time for support queries could make the experience even better. Review collected by and hosted on G2.com.

Response from Sharon Warrington of Billtrust

We're glad to hear that Billtrust has made your payments simpler and reduced manual work. We appreciate your feedback about the flexibility and interface, and we'll take that into consideration for future improvements.