babelforce Reviews (15)

Reviews

babelforce Reviews (15)

4.6
15 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and automation capabilities of the software, which simplify workflow creation and enhance productivity without requiring coding skills. Many appreciate its seamless integration with tools like Zendesk and Microsoft Teams, making it a valuable asset for business communication. However, some users report issues with call quality, particularly during conferences.

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cole x.
CX
cole x.
Zendesk sepecialist
Mid-Market (51-1000 emp.)
More Options
"extremly user friendly"
4.5/5
What do you like best about babelforce?

The babelforce support will always support you at any time, and the babelforce has powerful function that could achieve our business need Review collected by and hosted on G2.com.

What do you dislike about babelforce?

sometimes the call quality is not good then Review collected by and hosted on G2.com.

Response from Vladimir Nikolić of babelforce
Editedit

Great to hear that babelforce helped in solving your business needs.

Thanks with letting us know when the call quality is not up to standard, so we can dig deeper into it and resolve it together.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
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"Covers all the bases"
4.5/5
What do you like best about babelforce?

Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile. Review collected by and hosted on G2.com.

What do you dislike about babelforce?

I would not say there are any downsides to using Bableforce at all. It was rather complicated to set up but again, the support we have received has been awesome. Their help center has also improved a lot making it easier to look for solutions ourselves. Review collected by and hosted on G2.com.

Response from Vladimir Nikolić of babelforce
Editedit

Delighted to hear that babelforce has become your one-stop telephony solution and that you love the reporting feature.

Will forward your compliments to the support team ❤️

BG
Bharat G.
Software Engineer
Mid-Market (51-1000 emp.)
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"Professional product for adding automation to enterprise contact centres"
5/5
What do you like best about babelforce?

Automating business calls with IVR call bots helps reduce agent handling time and move the manual routine processes to automation. Babelforce also increases business revenues by retaining big parties and freeing up customer care automatically as per the business needs. Review collected by and hosted on G2.com.

What do you dislike about babelforce?

The software can be a bit laggy at times. Else, it is useful for business needs and helps increasing LTV of customers Review collected by and hosted on G2.com.

Response from Vladimir Nikolić of babelforce
Editedit

Glad to hear that babelforce helps in reducing agent handling time though VoiceBots and automation.

SB
Sheetal B.
Software Developer
Mid-Market (51-1000 emp.)
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"Great in-team Communication system"
5/5
What do you like best about babelforce?

The best part is the ease of navigating through this product whenever we need to attend phone calls, group meets or schedule one. The UI is simple and quite professional. We can access the calls and messages through either our business phones or computers. Review collected by and hosted on G2.com.

What do you dislike about babelforce?

The video conferencing services need to improve a bit, since we face lack of background options to cover up like GMeet or zoom, but we are more inclined towards the business side so we still prefer this product. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
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"Indeed #1 Call Center Software"
5/5
What do you like best about babelforce?

It is the most flexible call center software I have used in my organization. It moulds and understands customer needs and make the life easier for its user. Review collected by and hosted on G2.com.

What do you dislike about babelforce?

Installation turn around time is bit more is what I feel. Review collected by and hosted on G2.com.

Response from Vladimir Nikolić of babelforce
Editedit

Happy to hear that you use babelforce in the way intended (helping you mould your processes and business to the ever changing environment in an approachable way).