The remote desktop capabilities are way better compared to your standard desktop manager. You have more flexibility for example if an end user has multiple monitors you can easily switch monitors with the click of buttons. The support that I'm able to provide to end users has been a huge improvement to performance and the speed that I can close tickets. I like that it seamlessly integrates into our domain. The pricing is very competitive for what you get. Customer services has also been a huge help especially when we were onboarded, if we have any questions the AI is also a huge help in order to provide any assistance that we may need without further escalations in customer support. Review collected by and hosted on G2.com.

We have found that the software interferes with some of our programs for example our "Deep Freeze" program we had to search in depth through the settings in order for our computers not get stuck in a endless loop, before that we didn't know that it was automox that was making these act this way. The UI/UX is both simple but at the same time since automox provides multiple fields of information it can make things a little harder to look at , at first glance. Review collected by and hosted on G2.com.

The best thing about Automox is its ability to eliminate security blind spots with zero infrastructure. It is an impeccable tool for the current hybrid environment: it updates servers and laptops wherever they are. But its true value lies in the response speed: real-time visibility of endpoints, automatic deployment of patches for third-party applications, and the flexibility of its scripts (Worklets) allow security gaps to be closed in hours instead of weeks, completely relieving the workload of the IT team. Review collected by and hosted on G2.com.

Although the tool is excellent for automation, I believe the area where Automox could improve is in the depth and customization of the native reports. Sometimes, when you need to present very detailed or executive reports to management about the compliance status, the visual options fall a bit short and you have to export data. If they improved the integrated report dashboards to make them more visual and customizable, the tool would be perfect. Review collected by and hosted on G2.com.

The dashboard shows a lot of information about everything that’s going on. At a glance, I can see where things are, what they are, and what they aren’t. You can do anything from the dashboard including running reports, checking devices and everything you need to know about your patching. Review collected by and hosted on G2.com.

I used to get signed off every hour, but I opened a ticket and they changed our environment to a 4-hour session. This lets me multitask, come back to exactly where I left off, and keep working—excellent! Review collected by and hosted on G2.com.

Its strong capability of patching our platform where all OS are covered like Linux, Windows and MacoS. Installing the agents on endpoint is very simple and straight forward as well and with in few seconds the machine start showing on your management portal. The reporting around compliant and non compliant machines are also good and we generally use them to share the status with our stake holders as well. Review collected by and hosted on G2.com.

Only thing which I don't like about them is if an app is not available in Automox catalog then you have to package it yourself or use custom scripts and that might be bit of tedious work but yes they do have worklets which help you in this cases but you have to test it out first in lower environment before rolling in production. Review collected by and hosted on G2.com.

Easy to implement agent, performs well. Admin-side interface is easy to navigate. Patching/Vulnerability remediation is superb. Excellent reports and policy creation. The Otto AI agent makes script creation very easy. Support is very responsive. Compared to what we had, we are getting a better ROI. Review collected by and hosted on G2.com.

Very few integrations. The User-side pop-ups confuse the users. If there was an option to allow users to postpone patches within a window, this would make it perfect. Review collected by and hosted on G2.com.

I find Automox easy to operate, making endpoint patching straightforward and helping us generate compliance reports, which are crucial for our SOC 2 audits. The vulnerability remediation features are valuable, allowing me to prioritize vulnerabilities based on CVE numbers and set up timelines to fix them. This prioritization helps focus on managing critical vulnerabilities effectively. I appreciate the Worklets feature, which offers automation scripting that saves a lot of manual effort by creating automation workflows. Additionally, the transition from Intune to Automox over 3.5 years ago has been positive, and I am happy with the support from Automox. Review collected by and hosted on G2.com.

The only thing that bothers me is the cost associated with Automox when you already have Office 365 licenses, like E3 or E5, which offer Intune for free. Using Automox requires paying extra per device, which can get expensive. From a cost perspective, Microsoft has an advantage, although I find Automox better service-wise. Review collected by and hosted on G2.com.

Single solution for both Windows and macOS endpoints that provides a seemless patch management experience. Easy to set up shared policies and worklets that target software on both platforms in addition to deploying OS specific management Review collected by and hosted on G2.com.

Device status reporting can sometimes take time to update or not accurately reflect the current state of a machine. One example would be reporting that a machine is offline when it is actively logged in and connected to the Internet. Often this corrects itself in a matter of miutes or requires a web page refresh in the management portal Review collected by and hosted on G2.com.

Automox has made patching and endpoint management much easier for our team. The automation, visibility, and cross-platform support help us stay on top of updates with far less manual effort. The price has been extremely compelling as well. Review collected by and hosted on G2.com.

The biggest downside for us is that some of the reporting and analytics could be deeper, especially when trying to identify trends or prioritize remediation efforts across a large environment. The platform is effective for patching and endpoint management, but there is still room for improvement in the intelligence and automation recommendations it provides. The UI could use a little more refinement and integrations haven't been something we touched on at all, this may be more down to how we use the system but we have not found a lot of support for integrations. Review collected by and hosted on G2.com.

Its one of the most renowned end point management software which can cover both Windows and Linux and even MacOs. You can also make use of their AI feature which is more kind of worklets and can help you to build your custom scripts that can be used with in your environment. Review collected by and hosted on G2.com.

If you are new to the Automox and learning this product so initially it can be challenging for you to understand how these policy are created and then attached to the group. Review collected by and hosted on G2.com.

The base engine of Automox is great, the management specific for MSP need some improvements.

in additional to that, when there is bugs, Automox system handle it very slowly and some time required us to pay for extra support even if this a bug. Review collected by and hosted on G2.com.

The licensing model, which is structured per MSP rather than per individual license, is advantageous for the vendor but less flexible for MSPs, as it can limit scalability and cost-effectiveness when managing varying client sizes. Review collected by and hosted on G2.com.