The remote desktop capabilities are way better compared to your standard desktop manager. You have more flexibility for example if an end user has multiple monitors you can easily switch monitors with the click of buttons. The support that I'm able to provide to end users has been a huge improvement to performance and the speed that I can close tickets. I like that it seamlessly integrates into our domain. The pricing is very competitive for what you get. Customer services has also been a huge help especially when we were onboarded, if we have any questions the AI is also a huge help in order to provide any assistance that we may need without further escalations in customer support. Review collected by and hosted on G2.com.

We have found that the software interferes with some of our programs for example our "Deep Freeze" program we had to search in depth through the settings in order for our computers not get stuck in a endless loop, before that we didn't know that it was automox that was making these act this way. The UI/UX is both simple but at the same time since automox provides multiple fields of information it can make things a little harder to look at , at first glance. Review collected by and hosted on G2.com.

The best thing about Automox is its ability to eliminate security blind spots with zero infrastructure. It is an impeccable tool for the current hybrid environment: it updates servers and laptops wherever they are. But its true value lies in the response speed: real-time visibility of endpoints, automatic deployment of patches for third-party applications, and the flexibility of its scripts (Worklets) allow security gaps to be closed in hours instead of weeks, completely relieving the workload of the IT team. Review collected by and hosted on G2.com.

Although the tool is excellent for automation, I believe the area where Automox could improve is in the depth and customization of the native reports. Sometimes, when you need to present very detailed or executive reports to management about the compliance status, the visual options fall a bit short and you have to export data. If they improved the integrated report dashboards to make them more visual and customizable, the tool would be perfect. Review collected by and hosted on G2.com.

I like the highly customizable patching policies in Automox. It's great that it just works well and I can count on it to keep our machines up to date. Patching can be done in a way that allows end users to apply updates within a reasonable window, minimizing interference with their work. Review collected by and hosted on G2.com.

I like the colors and overall layout of the website, but sometimes the formatting of the different elements doesn't look the best. It makes scrolling a bit difficult. Automox uses different panes of information on a page it displays. Sometimes a pane will have a scroll bar at the bottom, but if you scroll down, it will scroll the page and not the pane. Also, it may need to scroll from left to right, but the bar to do the scrolling isn't visible until you scroll to the bottom of the pane. Onboarding was pretty easy overall. Getting the Apple Silicon Macs onboarded was pretty time-consuming. Also, some software will show up on vulnerability reports from other tools but then doesn't show up as vulnerable in Automox. I do know Automox is constantly adding software to their patching list, so things get better over time. Review collected by and hosted on G2.com.

The capabilities of Automox to manage our endpoints via patching or you can say vulnerability management. Apart from that if there is any software updates or any configuration changes required we use Automox and achieve the desired outcome. I mean we use Automox for several purposes like our support helpdesk also use for remote control for troubleshooting endpoints. Reporting is another aspect which we like as well and get desired reports. Review collected by and hosted on G2.com.

Only thing which I don't like about Automox or I should say Automox do not have that feature is around zero day vulnerabilities, since we all know you require complete analysis for zero day vulnerabilities and they need to be fix ASAP and zero day vulnerabilities can even impact the production servers as well.

So I think Automox should work on this specific feature and since there are hardly any vendors who support zero day vulnerabilities properly so I think this is great opportunity for Automox Review collected by and hosted on G2.com.

The dashboard shows a lot of information about everything that’s going on. At a glance, I can see where things are, what they are, and what they aren’t. You can do anything from the dashboard including running reports, checking devices and everything you need to know about your patching. Review collected by and hosted on G2.com.

I used to get signed off every hour, but I opened a ticket and they changed our environment to a 4-hour session. This lets me multitask, come back to exactly where I left off, and keep working—excellent! Review collected by and hosted on G2.com.

Its strong capability of patching our platform where all OS are covered like Linux, Windows and MacoS. Installing the agents on endpoint is very simple and straight forward as well and with in few seconds the machine start showing on your management portal. The reporting around compliant and non compliant machines are also good and we generally use them to share the status with our stake holders as well. Review collected by and hosted on G2.com.

Only thing which I don't like about them is if an app is not available in Automox catalog then you have to package it yourself or use custom scripts and that might be bit of tedious work but yes they do have worklets which help you in this cases but you have to test it out first in lower environment before rolling in production. Review collected by and hosted on G2.com.

Easy to implement agent, performs well. Admin-side interface is easy to navigate. Patching/Vulnerability remediation is superb. Excellent reports and policy creation. The Otto AI agent makes script creation very easy. Support is very responsive. Compared to what we had, we are getting a better ROI. Review collected by and hosted on G2.com.

Very few integrations. The User-side pop-ups confuse the users. If there was an option to allow users to postpone patches within a window, this would make it perfect. Review collected by and hosted on G2.com.

I find Automox easy to operate, making endpoint patching straightforward and helping us generate compliance reports, which are crucial for our SOC 2 audits. The vulnerability remediation features are valuable, allowing me to prioritize vulnerabilities based on CVE numbers and set up timelines to fix them. This prioritization helps focus on managing critical vulnerabilities effectively. I appreciate the Worklets feature, which offers automation scripting that saves a lot of manual effort by creating automation workflows. Additionally, the transition from Intune to Automox over 3.5 years ago has been positive, and I am happy with the support from Automox. Review collected by and hosted on G2.com.

The only thing that bothers me is the cost associated with Automox when you already have Office 365 licenses, like E3 or E5, which offer Intune for free. Using Automox requires paying extra per device, which can get expensive. From a cost perspective, Microsoft has an advantage, although I find Automox better service-wise. Review collected by and hosted on G2.com.

Single solution for both Windows and macOS endpoints that provides a seemless patch management experience. Easy to set up shared policies and worklets that target software on both platforms in addition to deploying OS specific management Review collected by and hosted on G2.com.

Device status reporting can sometimes take time to update or not accurately reflect the current state of a machine. One example would be reporting that a machine is offline when it is actively logged in and connected to the Internet. Often this corrects itself in a matter of miutes or requires a web page refresh in the management portal Review collected by and hosted on G2.com.

Automox has made patching and endpoint management much easier for our team. The automation, visibility, and cross-platform support help us stay on top of updates with far less manual effort. The price has been extremely compelling as well. Review collected by and hosted on G2.com.

The biggest downside for us is that some of the reporting and analytics could be deeper, especially when trying to identify trends or prioritize remediation efforts across a large environment. The platform is effective for patching and endpoint management, but there is still room for improvement in the intelligence and automation recommendations it provides. The UI could use a little more refinement and integrations haven't been something we touched on at all, this may be more down to how we use the system but we have not found a lot of support for integrations. Review collected by and hosted on G2.com.