I really enjoy how user-friendly Attentive is. At first, when my company suggested that we dive into integrated SMS marketing to complement our existing Email communications, I eye-rolled at the approaching headache of learning a new program. Fortunately, I was very relieved when I began working with Attentive and realized how straightforward, simple, and user-friendly it is to use alongside and in support of our existing communications and programs, such as Salesforce Marketing Cloud. Given the ROI success and overall performance of this platform, I'd highly recommend Attentive to a fellow colleague. Added bonus: their support team has been communicative and supportive throughout the process. Review collected by and hosted on G2.com.

At this time, there isn't anything that I "dislike" about attentive. So far, in the past year of utilizing this program, I've found it to meet all of my needs. Review collected by and hosted on G2.com.

I think the user interface of Attentive is really intuitive and simple to use. We've got a million different SaaS products for our businesses, and sometimes there's a steep learning curve for even the most simple operations. But with Attentive, the UX/UI is so intuitive that it doesn't require a ton of training or customer service help to get set up. I really like that it's easy to use and fast to set up different campaigns and flows. That's something I really appreciate. Review collected by and hosted on G2.com.

I would say its strength is also its weakness. Some of the other integrations aren't as easy, like maybe installing it on a custom website. I'm not sure it would be as easy or even possible to do all of these things through automation with platforms other than Shopify. We considered moving off Shopify in pursuit of other sales channels, and I'm not confident Attentive would work as seamlessly elsewhere. Also, I'm not sure the setup would have been as easy without the white glove service. Review collected by and hosted on G2.com.

Attentive makes it easy to design templates using content blocks. The UI is simple and clean, so it’s easy to find the tools I need to build out these design templates for our campaigns and journeys. I also like how the lead-capture form flow is straightforward, moving smoothly from capturing an email to collecting SMS. Review collected by and hosted on G2.com.

We moved from Klaviyo to Attentive mainly for ADA compliance and cost savings. The biggest setback, though, is that Klaviyo is generally better for building highly customized, data-driven segments because it provides access to more customer data, more flexible logic, and predictive analytics. Attentive falls far short in this area, which is something we really dislike about the platform. Review collected by and hosted on G2.com.

I like that I can essentially toggle back and forth between email and SMS marketing and build out journeys and campaigns that utilize both on the same platform. This integration allows us to not overwhelm our customer base. The segmentation capability is great, as we can contact our customers at different stages of the sales cycle through different communication platforms. We use SMS for more urgent messaging and email for marketing/sales messaging, which we have found effective. The initial setup of Attentive was pretty easy, although it took a bit to get our full branding integrated. Review collected by and hosted on G2.com.

I find the drag and drop email builder could be more customizable. Specifically, I think the placement and sizing of images could be improved and made more customizable. Review collected by and hosted on G2.com.

I really like Attentive for its flexibility with segmentation journeys and good white glove service for migrating and setting up everything seamlessly. The support is great, with someone always available to chat whenever I have issues or need help building new journeys. The automation features are very helpful, especially the smart sending and abandoned cart texts. As a marketer, I find the journey building easy to use, which is probably my favorite feature, and the reporting is really good. Setting up Attentive was super easy; they took care of everything, making the migration smooth. Review collected by and hosted on G2.com.

I think the pricing is always gonna be an issue. Definitely with sending images, that's, like, super expensive, and I know that's just the rate. But we don't send them anymore because the ROI is pretty bad. And then I think on the reporting, if they included the cost of the text into the report so that you could see, like, how much you spent versus just the ROI, that would be helpful rather than having to build a custom report or two reports to review that. Review collected by and hosted on G2.com.

I like the interface the most about Attentive; it's very clear and easy to use. I especially like the AI-generated subject lines, which save me a lot of time. It's always clear how to build the exact email or SMS campaign I have in mind, and building segments is clear and easy too. The integrations with Facebook through Zapier and Shopify have been very easy. Also, the initial setup was very easy, as the Attentive team did a lot of the heavy lifting. Review collected by and hosted on G2.com.

I wish the AI journeys and messaging could have guidelines, like what images to use or not use. Sometimes the AI journeys use an old image from my website that I wish I could update. Attentive is wrong a lot of the time on the location of my subscribers as it takes the IP address and connects the wrong state sometimes. Review collected by and hosted on G2.com.

I like how simple it is to set up new journeys and campaigns with Attentive. Setting up was very easy. The journeys help us remarket to customers or address abandoned carts and checkouts, which increases our conversion rate and decreases our cart abandonment rate. We can also add custom discounts to these journeys based on customer attributes or actions. The campaigns are great for promotions, allowing us to set up timed messaging with information throughout the duration of the sale. Review collected by and hosted on G2.com.

I find the integration with Klaviyo challenging since they are competitors. Klaviyo is our email marketing tool, so we have to work on aligning Attentive and Klaviyo. Review collected by and hosted on G2.com.

Easy to integrate and very easy to use for reporting purposes, now that they have been upgraded. Customer support, Whiteglove, and the account managers have all been great to work with. It’s an ever-evolving service that’s been with us for more than six years already. Review collected by and hosted on G2.com.

The only drawback I can think of is that it wasn’t fully prepared for Shopify’s new checkout experience, which caused some issues with analytics. We could still track SMS performance, but only through GA4. Review collected by and hosted on G2.com.

It's very user friendly and White Glove is very responsive if I need assistance. It's easy to build out journeys and integrates very well with SKIO, Shopify, etc. Attentive is a little pricey but I do think it's well worth it for all the features. Since I started using Attentive I haven't run into any performance issues. Attentive makes it easy to build personalized customer journeys through automated SMS campaigns. We've seen strong results from automated welcome, cart recovery, and post-purchase flows, and the platform's segmentation and analytics help us continuously refine our messaging. The automations run reliably and have become an important part of our retention strategy. Review collected by and hosted on G2.com.

I think the price point is high, but it seems the benefits of Attentive outweigh the cost. Review collected by and hosted on G2.com.

I like how Attentive has helped us immediately contact customers, which has been most helpful since we used to have a lot of dropoff with delayed reconnects, if any at all. Their system has really helped us close that gap. I also appreciate how the engineering team's responsiveness in enhancing the final product has made a positive difference. Review collected by and hosted on G2.com.

The platform itself was not terrifically suited for some of our business needs. As with a lot of Marketing tools, it's a balance to make things user-friendly, but allow enough fine-tuning for a variety of business needs. The initial setup was taxing. There were a lot of specifics about our setup that varied from most e-retailers. Some of that was overlooked and led to frustrations. Review collected by and hosted on G2.com.