The simplicity of the interface and instant cloud access to applications Review collected by and hosted on G2.com.

-High Data Usage in my region

-No access to mobile applications and more robust reportings for the services

-No Feedback, and Polls options after Issue logs

-Forced to start with a Minimum of 3 Agents 1 Supervisor 1 Admin License Options

-No Integration with Whatsapp and Some Social Channels for Contact Centre Solutions in my region

-No Updates Prompt for Updates for Updated Versions or manual updates options

-No Webchat reviews for Agents Review collected by and hosted on G2.com.

Nothing as of now. There is somewhat quick resolution in case of any issues in existing system, but in case of service requests, experience is very poor. Review collected by and hosted on G2.com.

Service team delivery quality + time taken for delivery + effort spent in explaining the same thing to multiple people -- very few people have knowledge of implementation on zoho Review collected by and hosted on G2.com.

The most comfortable calling software I have ever used. It can be integrated with the CRM so all tye recordings will be saved with the respective lead. Review collected by and hosted on G2.com.

No downsides. I haven't used it in mobile. But for pc web application it is excellent Review collected by and hosted on G2.com.

Ability to quickly add multiple teams/ people on the same dashboard and allow masked communication with customers. The support team is also helpful and generally responds quickly. Review collected by and hosted on G2.com.

Pricing, especially for larger teams, could be looked into. Once the organization has taken a license, every new step in Ameyo involves a new payment. Compared to other tools in the market, it can end up being an expensive proposition. Review collected by and hosted on G2.com.

- Quick integration

- Smooth calling process Review collected by and hosted on G2.com.

- Support during issues

- Relationship manager response to critical issues

- Hidden charges

- Handling additional changes after going live Review collected by and hosted on G2.com.

We like the application which we used is working fine and have never face any issue in application. Review collected by and hosted on G2.com.

We have an issue with their support system. It is very time taking and gives resolution very late. Review collected by and hosted on G2.com.

Good Knowledge , good follow up

On time Review collected by and hosted on G2.com.

Multiple person coordinating , some time delay completion , fff Review collected by and hosted on G2.com.

Ameyo is a user-friendly tool that gives quick learning to ticketing tool end-users. This tool is perfect for all kinds of email tickets; users can reply to the query sender by choosing multiple types of statuses. Review collected by and hosted on G2.com.

The dashboard which has been provided should have more fields. Currently, a lot of basic fields & basic reports are missing. e.g., productivity report, ticket number on the dashboard. Review collected by and hosted on G2.com.

callig platform is the best over ameyo and looking good interface Review collected by and hosted on G2.com.

not getting good support on this always delayed Review collected by and hosted on G2.com.

Ability to quickly download reports. Pre set filters. Review collected by and hosted on G2.com.

It had a few issues recently in April & May month. Ticket creation process is time consuming. Review collected by and hosted on G2.com.