Amazon WorkSpaces Reviews & Product Details

Amazon WorkSpaces is a fully managed, secure cloud desktop service that enables organizations to provision virtual desktops for their users. These desktops can run on various operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux. By leveraging Amazon WorkSpaces, businesses can eliminate the need to procure and deploy hardware or install complex software, allowing for quick scalability to add or remove users as needed. Users can access their virtual desktops from multiple devices or web browsers, ensuring flexibility and continuity in their work environment. Key Features and Functionality: - Flexible Deployment Options: Choose between WorkSpaces Personal for persistent, personalized desktops tailored for individual users, or WorkSpaces Pools for non-persistent desktops suitable for users needing access to curated environments on ephemeral infrastructure. - Customizable Configurations: Select from a range of hardware and software configurations, including various instance types and storage options, to meet specific organizational needs. - Operating System Support: Supports multiple operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux, providing flexibility in deployment. - Security and Compliance: Integrates with existing Active Directory environments, supports multi-factor authentication, and offers encryption options to protect data both in transit and at rest. - Cost Efficiency: Operates on a pay-as-you-go pricing model, allowing organizations to pay only for the resources they use without the need for long-term contracts. Primary Value and Solutions Provided: Amazon WorkSpaces addresses the challenges of managing traditional desktop infrastructures by offering a scalable, secure, and cost-effective virtual desktop solution. It enables organizations to support remote and hybrid workforces, ensuring employees can securely access their desktops and applications from anywhere, at any time. By eliminating the complexities associated with hardware procurement, software installation, and capacity planning, Amazon WorkSpaces allows IT departments to focus on strategic initiatives rather than routine maintenance tasks. Additionally, its integration capabilities with existing IT environments and support for various operating systems make it a versatile solution for diverse business needs.

Seller

Amazon Web Services (AWS)

Discussions

Amazon WorkSpaces Community

Solution Type

Best-of-Breed

Overview by

Phil Curran (Sr. Product Marketing Manager at Amazon Web Services)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

View More Pricing Information

Top-Rated Alternatives

Omnissa Workspace ONE

4/5(40)

View All Alternatives

User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Integrations

(3)

Integration information sourced from real user reviews.

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

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Verified User in Computer Software

Enterprise (> 1000 emp.)

11/28/2018

"seemless access to remote machines"

4/5

What do you like best about Amazon WorkSpaces?

I love seemless access to remote machines that are hosted on amazon workspaces. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

there is nothing to disclike about amazon workspaces. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/28/2018

"Limited Exposure but I like what I see"

4.5/5

What do you like best about Amazon WorkSpaces?

Secure and work on multiple clients, conveniently and easily Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Still working on this one, probably delivering the legal documents to our legal department and how long it takes to review them Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/27/2018

"Handy when it works"

4/5

What do you like best about Amazon WorkSpaces?

Once set up correctly, it provides consistent environments for all of our developers. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

We had difficulties setting it up initially, but working with AWS it is getting better. Review collected by and hosted on G2.com.

Verified User in Motion Pictures and Film

Enterprise (> 1000 emp.)

11/27/2018

"Easy to use - easy to deliver"

4.5/5

What do you like best about Amazon WorkSpaces?

No need to deploy VMs. Easily supports custom apps. Gives users power to their desktop. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

I don't like the fat client. The web client is easier to use but doesn't always work for all VMs Review collected by and hosted on G2.com.

Eric G.

Partner Development Rep

Information Technology and Services

Enterprise (> 1000 emp.)

8/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Ease of access."

4/5

What do you like best about Amazon WorkSpaces?

I like that the links allow for other users to modify information but retain the original as well. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

I don't like that sometimes in order to view information the previous user needs to log out and close prior to next user. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/28/2018

"Awesome"

4.5/5

What do you like best about Amazon WorkSpaces?

Quick to provision. Secure. Excellent platform to trial software among a scalable user and tester base. Easy to refresh. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Inflexible pricing plan for persistent sessions and state machines. Review collected by and hosted on G2.com.

Luis Filipe O.

Senior Software Engineer

Mid-Market (51-1000 emp.)

Originally submitted 1/7/2018

"Great workspace to access anywhere"

4.5/5

What do you like best about Amazon WorkSpaces?

The flexibility to work anywhere is fantastic and the possibility to work in various systems. You can have the application in Mac and windows. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

The application is simple and works great, but we can't transfer files easily to the workspace. A functionality that can transfer files from our machine to the workspace via the application will make this fantastic. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

The app is simple to install, very easy to use and is fast. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I use it to work remotely. Since I use a Mac, and the software is only available in windows this is the solution we have. But the best part is that we can continue working from every computer with internet. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

11/26/2018

"just like ms remote desktop"

3/5

What do you like best about Amazon WorkSpaces?

it works. it's like remote desktop but it's inside the cloud environment Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

it's really, really dog slow to start your workspace Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/26/2018

"It's all right."

3/5

What do you like best about Amazon WorkSpaces?

I like the ability to run linux or Windows in the AWS stack Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

The Mac client is very unstable and buggy. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/27/2018

"Great for single use"

3.5/5

What do you like best about Amazon WorkSpaces?

It's great for admin users who just need to hop onto a computer Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It's sometimes a little laggy, and hard to manage applications Review collected by and hosted on G2.com.

Questions about Amazon WorkSpaces? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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What is your experience regarding pricing and costs for Amazon WorkSpaces, and how does it compare to other VDI solutions?

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What is Amazon WorkSpaces used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

Average Discount

View More Pricing Information

Amazon WorkSpaces Comparisons

Google Workspace

4.6/5(48,298)

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Citrix DaaS

4.1/5(546)

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Microsoft 365

4.6/5(5,892)

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Amazon WorkSpaces Features

Functionality

Desktop Virtualization

Backend Hosting

Desktop Virtualization

Management

Admin Console

Solution Integration

OS Compatibility

Desktop Management

Desktop Provisioning

Image Management

Support

Multi-Device Portability

View More Features

Categories on G2

Desktop as a Service (DaaS)Virtual Desktop Infrastructure (VDI)

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Amazon WorkSpaces Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

Amazon WorkSpaces Integrations

Amazon WorkSpaces Reviews FAQs

What is Amazon WorkSpaces, and what problem is it built to solve?

What company sizes and industries is Amazon WorkSpaces the best fit for?

How long does it take to implement Amazon WorkSpaces across a team?

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces Reviews (110)

Amazon WorkSpaces Reviews (110)

What do users say?

Filter Reviews

Questions about Amazon WorkSpaces? Ask real users or explore answers from the community

Pricing Insights

Time to Implement

Return on Investment

Average Discount

Amazon WorkSpaces Features

Categories on G2

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