Amazon WorkSpaces Reviews & Product Details

Amazon WorkSpaces is a fully managed, secure cloud desktop service that enables organizations to provision virtual desktops for their users. These desktops can run on various operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux. By leveraging Amazon WorkSpaces, businesses can eliminate the need to procure and deploy hardware or install complex software, allowing for quick scalability to add or remove users as needed. Users can access their virtual desktops from multiple devices or web browsers, ensuring flexibility and continuity in their work environment. Key Features and Functionality: - Flexible Deployment Options: Choose between WorkSpaces Personal for persistent, personalized desktops tailored for individual users, or WorkSpaces Pools for non-persistent desktops suitable for users needing access to curated environments on ephemeral infrastructure. - Customizable Configurations: Select from a range of hardware and software configurations, including various instance types and storage options, to meet specific organizational needs. - Operating System Support: Supports multiple operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux, providing flexibility in deployment. - Security and Compliance: Integrates with existing Active Directory environments, supports multi-factor authentication, and offers encryption options to protect data both in transit and at rest. - Cost Efficiency: Operates on a pay-as-you-go pricing model, allowing organizations to pay only for the resources they use without the need for long-term contracts. Primary Value and Solutions Provided: Amazon WorkSpaces addresses the challenges of managing traditional desktop infrastructures by offering a scalable, secure, and cost-effective virtual desktop solution. It enables organizations to support remote and hybrid workforces, ensuring employees can securely access their desktops and applications from anywhere, at any time. By eliminating the complexities associated with hardware procurement, software installation, and capacity planning, Amazon WorkSpaces allows IT departments to focus on strategic initiatives rather than routine maintenance tasks. Additionally, its integration capabilities with existing IT environments and support for various operating systems make it a versatile solution for diverse business needs.

Seller

Amazon Web Services (AWS)

Discussions

Amazon WorkSpaces Community

Solution Type

Best-of-Breed

Overview by

Phil Curran (Sr. Product Marketing Manager at Amazon Web Services)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

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Top-Rated Alternatives

Omnissa Workspace ONE

4/5(40)

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User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Integrations

(3)

Integration information sourced from real user reviews.

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

G2 reviews are authentic and verified.

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Arnel M.

Cybersecurity Architect

Small-Business (50 or fewer emp.)

11/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Remote Workers!"

5/5

What do you like best about Amazon WorkSpaces?

Managing hardware for remote users and or temporary workers and contractors can cause a lot of issues with spin up and compliance in what is on their devices. Workspaces allows us to control what they use and what they can access regardless of what device they bring. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Web client is not as performant or good as installed client. Would be cool to have some sort of bootable OS or thumbdrive to ship. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

For quick and easy VDI Workspaces is a great place to look. You can control what is on the workspace along with where it can go and what it can access. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

Remote workers and contractors provisioning equipment for work. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

3/14/2019

"Create moses application"

5/5

What do you like best about Amazon WorkSpaces?

The setup and organizations. The templates are larger as well. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It is a little slow when I login to the server I have. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

I like the setup. Sometimes it takes a while for the connection to log me in. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I am able to share workspace with my funder and city hall. I make it easier for all to see the amazon workspace screen. Review collected by and hosted on G2.com.

Jason H.

Sr. Systems Engineer

Enterprise (> 1000 emp.)

11/29/2018

"Amazon Workspaces"

4/5

What do you like best about Amazon WorkSpaces?

I like that you can access your workspace from anywhere and on different platforms. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

I do not like that you can't share your workspace with another user and no out of the box RDP Access Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/4/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Setup VDIs"

5/5

What do you like best about Amazon WorkSpaces?

The best part of the solution is to have multiple size choices to choose based on what the user will be performing on the machine and now that they support Linux is awesome. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

We wanted Linux version of VDIs and now we have it. I like it. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

If you are applications are still hosted in on-premise, make sure you open necessary firewall ports for users to access the applications from their workspaces. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

We were having performance issues with existing VDI solution on Hyper-V. Now we are experience better performance results after moving to workspaces. Review collected by and hosted on G2.com.

heidi s.

Sr. Data Architect Team, Manager

Enterprise (> 1000 emp.)

11/28/2018

"WOrkspaces"

3.5/5

What do you like best about Amazon WorkSpaces?

Seems to act just like a personal computer. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

We have had trouble determining appropriate sizing of the workspace for performance. Different team members have different software that are heavy consumers. Review collected by and hosted on G2.com.

shawn t.

Enterprise Architect

Enterprise (> 1000 emp.)

11/27/2018

"Low overhead"

3.5/5

What do you like best about Amazon WorkSpaces?

low cost, flexible solution for providing our end users systems that are accessible from anywhere, anytime Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

somewhat limited flexibility in the architecture design, but getting better as new features are announced Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

11/29/2018

"Enable external partners secure, managed access to internal applications"

5/5

What do you like best about Amazon WorkSpaces?

Centralized management, no need to manage individual PCs remotely, secure access to managed desktops, quick rollout and implementation, easy user enrollment, works from any device and endpoint Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

No pooled pricing option, need to recompose all workspaces when have to increase the size of subnets, needing separate AD connectors for each user group Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

11/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good for admins, some issues for devs/power options"

3.5/5

What do you like best about Amazon WorkSpaces?

web based log in option, ease of setup, ease of user from the user perspective. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

issues with searching/indexing (known issue), sometimes experience crashes/freeze ups despite using power level workspaces. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/28/2018

"Excellent Less-on-Prem hardware solution"

4/5

What do you like best about Amazon WorkSpaces?

Elasticity. Procurement of more/less powerful machines takes minutes instead of months. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Nothing significant so far. Very minor latency; some administration tools. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/26/2018

"Workspaces enables remote users to stay connected"

4.5/5

What do you like best about Amazon WorkSpaces?

The ability to quickly stand up new desktops for remote users Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

No self service password change, and no forcing a user to change password on login when their password.expires in AD Review collected by and hosted on G2.com.