--- title: Amazon WorkSpaces Reviews meta_title: 'Amazon WorkSpaces Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 110 reviews by the users' company size, role or industry to find out how Amazon WorkSpaces works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 110 scale: '5' date_modified: '2026-11-08' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

Amazon WorkSpaces Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

Amazon WorkSpaces Reviews (110)

View 3 Video Reviews
Reviews

Amazon WorkSpaces Reviews (110)

View 3 Video Reviews
4.2
110 reviews

What do users say?

Generated using AI from real user reviews
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Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Amazon Workspaces"
5/5
What do you like best about Amazon WorkSpaces?

allows a combination of work software within one application and the ability to access communication software for job compliance Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

This is the best WAH virtual application I have ever used I dont dislike anything about it Review collected by and hosted on G2.com.

NaveenKumar M.
NM
NaveenKumar M.
Technical Staff Member
Enterprise (> 1000 emp.)
"Security features and connectivity is the best"
4.5/5
Santhosh T.
ST
Santhosh T.
Technical Manager
Enterprise (> 1000 emp.)
Originally submitted 7/31/2019
Business partner of the seller or seller's competitor, not included in G2 scores.
"Virtual Computer with High performance aspects"
3.5/5
What do you like best about Amazon WorkSpaces?

Ability to install and use the AWS even with medium speed internet. Also its ability to install software as equal to physical machine by matching with its performance. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Frequent network issue which results in disconnections. For restarting AWS once will take around 15 mins every single time. Review collected by and hosted on G2.com.

Matt L.
ML
Matt L.
VP of Technology
Mid-Market (51-1000 emp.)
"Easy way to control code access and standardize computers"
4.5/5
What do you like best about Amazon WorkSpaces?

We use workspaces as a clean way to make sure our code base is not on anyone's personal computers, and to control access to the test systems in AWS. All developers get a workspace, and then we have the source control and testing servers all blocked through AWS firewalls to only allow the developer workspaces to access them. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

The user access controls and setting things like 'session timeout' can be done, but it's very difficult (have to go through Microsoft Active Directory). Wish that Amazon would make this easier to use. Review collected by and hosted on G2.com.

Nikhil J.
NJ
Nikhil J.
Associate Team Lead
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Awesome Virtual Desktop Service"
4.5/5
What do you like best about Amazon WorkSpaces?

Earlier we used to work on Virtual desktop and need to Create infrastructure for every user. Now we dont need to spend the time for that. AWS Removed the various dependencies on other services we need to handle and we dont need to handle the security too. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

dislike part is like sometimes it disconnects inbetween might be due to other user accessing with same credentials or other thing. The dependency on network is also contraint but for cloud infra that is needed actually. Review collected by and hosted on G2.com.

Serdar M.
SM
Serdar M.
Senior Information Technology System Engineer
Enterprise (> 1000 emp.)
"Easy to setup for Virtual Desktop and using the advantage of AWS datacenters all around the world."
4.5/5
What do you like best about Amazon WorkSpaces?

Instead of using, on-prem Citrix solution, I provided for our APAC region users with a low latency solution for their virtual desktop experience. When using Workspaces, we have freedom to choose the appropriate datacenter to reduce latency for your distant locations. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

AWS has their own GPOs for Windows OS. I had some conflict with my GPOs and AWS GPOs. Unfortunately, there is solution to disable the AWS's GPO configured on Virtual desktops. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
Originally submitted 10/6/2019
"Incredible as a low cost solution"
5/5
What do you like best about Amazon WorkSpaces?

It's really quick, responsive and doesn't have any sort of latency. And it's super easy to change workstations in any part of the office. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Just the fact that sometimes it doesn't keep the session open after more than 24h. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Allows for convenient and remote use"
4.5/5
What do you like best about Amazon WorkSpaces?

I like how AWS provides a space to get work done, and then be able to access that space from any other computer or device. It is simple to use. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

There are no real downsides of using AWS. The problems encountered have been very minor, such as freezing momentarily upon viewing full screen. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Using AWS Workspaces"
4/5
What do you like best about Amazon WorkSpaces?

Workspaces allows you to easily have a desktop in the cloud, and do work with a GUI that would otherwise have to be done using the terminal/command line in an EC2 instance. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Workspaces can sometimes lose connection for no reason even when the network is working fine, and will need to be rebooted which takes time away from development tasks. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Workspace"
3.5/5
What do you like best about Amazon WorkSpaces?

Easy to do the deployment and user friendly to access it. Cost savings solution. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It would be nice if Aws can provide the real windows10 image for the standard workspace. Review collected by and hosted on G2.com.

Questions about Amazon WorkSpaces? Ask real users or explore answers from the community

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Guest User

What is your experience regarding pricing and costs for Amazon WorkSpaces, and how does it compare to other VDI solutions?

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Guest User

What is Amazon WorkSpaces used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

Average Discount

5%

Amazon WorkSpaces Comparisons
Amazon WorkSpaces Features
Desktop Virtualization
Backend Hosting
Desktop Virtualization
Admin Console
Solution Integration
OS Compatibility
Desktop Provisioning
Image Management
Multi-Device Portability