Amazon WorkSpaces Reviews & Product Details

Amazon WorkSpaces is a fully managed, secure cloud desktop service that enables organizations to provision virtual desktops for their users. These desktops can run on various operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux. By leveraging Amazon WorkSpaces, businesses can eliminate the need to procure and deploy hardware or install complex software, allowing for quick scalability to add or remove users as needed. Users can access their virtual desktops from multiple devices or web browsers, ensuring flexibility and continuity in their work environment. Key Features and Functionality: - Flexible Deployment Options: Choose between WorkSpaces Personal for persistent, personalized desktops tailored for individual users, or WorkSpaces Pools for non-persistent desktops suitable for users needing access to curated environments on ephemeral infrastructure. - Customizable Configurations: Select from a range of hardware and software configurations, including various instance types and storage options, to meet specific organizational needs. - Operating System Support: Supports multiple operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux, providing flexibility in deployment. - Security and Compliance: Integrates with existing Active Directory environments, supports multi-factor authentication, and offers encryption options to protect data both in transit and at rest. - Cost Efficiency: Operates on a pay-as-you-go pricing model, allowing organizations to pay only for the resources they use without the need for long-term contracts. Primary Value and Solutions Provided: Amazon WorkSpaces addresses the challenges of managing traditional desktop infrastructures by offering a scalable, secure, and cost-effective virtual desktop solution. It enables organizations to support remote and hybrid workforces, ensuring employees can securely access their desktops and applications from anywhere, at any time. By eliminating the complexities associated with hardware procurement, software installation, and capacity planning, Amazon WorkSpaces allows IT departments to focus on strategic initiatives rather than routine maintenance tasks. Additionally, its integration capabilities with existing IT environments and support for various operating systems make it a versatile solution for diverse business needs.

Seller

Amazon Web Services (AWS)

Discussions

Amazon WorkSpaces Community

Solution Type

Best-of-Breed

Overview by

Phil Curran (Sr. Product Marketing Manager at Amazon Web Services)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

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Top-Rated Alternatives

Omnissa Workspace ONE

4/5(40)

View All Alternatives

User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Integrations

(3)

Integration information sourced from real user reviews.

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

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Koby J.

Information Technology Manager

Enterprise (> 1000 emp.)

6/23/2020

"Virtual system and software testing."

4/5

What do you like best about Amazon WorkSpaces?

The AWS system is a process that we use in our company in order to be able to communicate in the realization of projects in a much easier way because all this process is virtual where we can easily carry out software testing processes, applications or any system in a virtual machine since it is the way AWS works, this process is much easier because any type of software can be implemented, in addition to this we can use any type of IP and protect our data by using the software at try AWS has worked very well the favorable results the tools are totally basic and easy. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

The most common problems are that the system does not allow to enter much of its software or systems to be able to test due to the fact that the system has a very weak virtual machine where the service or memory of the machine is less, so it may not work in one Correctly, some of the software with higher consumption is for that reason that the system can be negative in that part. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

I recommend it because its main system of virtual machines works have been a great help for the testing of any software, however it has worked well the result is notorious, that is why I recommend it, however there are other points that can be negative for companies that use a system or software with a greater amount of RAM that cannot be provided by the Amazon system, however, they can contact support so that they can provide solutions to this. I recommend it. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

Regarding some low quality software that does not deserve a lot of RAM, it has worked in a totally perfect way where we have realized that it is possible to test any type of system as long as it can work in your software because not all software works An effective way is for this reason it is for this reason that I like it and I can test any software in your virtual machine it is with a process of direct remote access from the Web which makes it easier. Review collected by and hosted on G2.com.

Michelle H.

Administrative Support Person/ Scheduler

Enterprise (> 1000 emp.)

8/14/2020

"Does the job for remote working"

3.5/5

What do you like best about Amazon WorkSpaces?

I like that I'm able to access all the systems I use on a normal workday. For the most part, Amazon WorkSpaces is a great alternative when you are unable to connect directly to the company servers. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

I don't like that I'm not able to use Zoom or Microsoft Teams through AWS. There are no drivers, like you'd find in your computer, so the features don't always work. I was able to open both within AWS but it was unable to find my camera and the audio was so garbled, nobody could understand anything I was saying. I'm also annoyed that my Outlook keeps freezing up on me throughout the day. Sometimes I have to restart everything, other times it's just Outlook. It is not my internet connection because I'm connected directly to the router in my home. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

If you want something that's easy to set up and use for employees that are just starting to work from home, then this is the software for you. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I'm able to complete most of the tasks I have to do throughout the day. The benefit of this is I'm able to work from home. If this wasn't available, I'd be out of a job. Review collected by and hosted on G2.com.

Sham S.

Sr. Analyst Amazon AP

Enterprise (> 1000 emp.)

2/11/2021

"Good remote connectivity"

5/5

What do you like best about Amazon WorkSpaces?

The continuous Ness was good. It always starts from where we left. No matter how u switched it off.. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Sometime slowness due to technical issue. Still managable Review collected by and hosted on G2.com.

Cristin H.

Small-Business (50 or fewer emp.)

11/23/2020

"The workspace itself is great but the support is TERRIBLE."

2.5/5

What do you like best about Amazon WorkSpaces?

The workspace itself was created easily. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Support. I can't get anyone on the phone, through chat and it takes up to 24 hours to receive a response via email. Review collected by and hosted on G2.com.

Akshath R.

Small-Business (50 or fewer emp.)

3/11/2020

"Review for Amazon WorkSpace"

4/5

What do you like best about Amazon WorkSpaces?

The security level is very high of Amazon WorkSpace. You need to register your device such as mobile phone and then use RSA token to login to AWS. Within which you will have to login to your virtual machine. In this you can open more than one virtual machine and data can be easily transferred from one VM to the other. Even copy paste from one machine to other works. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Amazon WorkSpace doesn't give access to transfer data from local machine to VM. Handling this becomes more hectic like you will have to always mail to the VM to get the data. Sometimes mailing won't solve as the size of the data is more so you will have to create a cloud memory and then transfer data. Moreover, the support team of AWS is really hard to connect to if you face any issues while logging in to AWS. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

I am not quite happy using this Software. You will need to login to multiple places to open your Remote Desktop and work. Yes, it's helpful when there is a requirement to use more than one VM in one Machine. But there are few things which are restricted like copy pasting of data from local machine to VM. I would not likely recommend to use this as Virtual Desktops. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I am currently developing Process Automation for my client and they use AWS within which we have dedicated virtual machines to work on. I find it similar to CITRIX, haven't yet got any such benefits by using this. Review collected by and hosted on G2.com.

Swaraj D.

Test Engineer

Small-Business (50 or fewer emp.)

Originally submitted 10/19/2020

"Aws workspace review"

4.5/5

What do you like best about Amazon WorkSpaces?

Secure and enables single sign on to connect to the network. It's secured. There is no space issue howsoever. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Network connection is not very stable at times. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

Originally submitted 7/16/2020

"Amazon Workspaces is easy and super useful!"

5/5

What do you like best about Amazon WorkSpaces?

I like how smoothly it runs on any computer. It's easy to setup and even easier to log into. We use it for a shared computer with license to a software. It's easy for user to log in and do what they need to and log out. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It takes some time to log into. Usually waiting for a couple minutes for the computer to come online. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

It's a very economical solution for what we were looking for. It runs great and is always reliable. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

We bought one license to a software and put it on a shared computer. This Amazon workspace allows people in different offices to have access to it. We also don't have to have VPN's to our main location to share a computer on that server. Review collected by and hosted on G2.com.

Subham M.

Small-Business (50 or fewer emp.)

3/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Amazon Workspace Review"

2.5/5

What do you like best about Amazon WorkSpaces?

AWS is a platform that gives you the access to use more than one Virtual machines using one user id of AWS. You don't need to switch machines to log into different VMs. Moreover AWS is quite secured which I feel as whenever you need to login to AWS you will have to generate a token using RSA application and then use that token with your secured pin. Also I like one more thing that is it doesn't disconnect the VM opened inside it even if you disconnect the AWS. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

With such security I personally think they could have the support team easily reachable. Its really a pain to connect to the support team. It does not allow you to transfer data by copy pasting from your own local machine to AWS. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

As per my experience I would say using AWS has pros and cons both. Its quite beneficial for me when I do my development in it. But also face problems while copy pasting any data from local machine to AWS. But the major part of my work is development which goes on smooth. From a developers point of view I would obviously recommend to use this product. It will save your time in many ways. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I work as an Automation expert and I do process automation using Automation Anywhere tool. So I use AWS within which I do my development and as it provides you the access you use multiple VMs. It helps me to continue my development in one machine and I can parallelly run the code in a different VM. This is a great advantage for we developers atleast. Review collected by and hosted on G2.com.

Verified User in Research

Small-Business (50 or fewer emp.)

4/23/2020

"If your PC is too Slow. This is the best one"

4/5

What do you like best about Amazon WorkSpaces?

AWS Workspaces was so helpful for me, When I was in the lockdown and I had emergency work. But my Laptop can't cater the requirements. So I bought a AWS Workspace and completed my work. AWS Workspace can launch in multiple monitors as extended. Also, it is working smoothly in the low bandwidth internet connections. Also, I can extend my Memory and Capacity if I needed. Also has great in workspace internet connection, That was really fast. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

AWS Workspaces are very expensive. Also, Have some problems with the audio interface. Also, it can't access to my webcam. And when in the meetings, it needed to switch my actual workspace. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

AWS Workspaces are too much expensive. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

These days, I'm working in a huge research project that done by my University. For that I needed a high performance pc. But with this lockdown situation because of the COVID19. I have no chance to afford it. Because of that I purchased a AWS Workspace and I have done my work in there. Review collected by and hosted on G2.com.

Aleksandr S.

Solutions Architect

Small-Business (50 or fewer emp.)

5/4/2020

"Valuable option for secure cloud desktops for remote employees"

3.5/5

What do you like best about Amazon WorkSpaces?

- Easy to use solution

- Fully operational contact center

- A valuable option for secure cloud desktops for remote employees. A lot of options for secure content collaboration Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Speed of response from VM is sometimes too slow but in general I would recommend Amazon WorkSpaces as a valuable option for secure cloud desktops for remote employees. Review collected by and hosted on G2.com.