--- title: Amazon WorkSpaces Reviews meta_title: 'Amazon WorkSpaces Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 110 reviews by the users' company size, role or industry to find out how Amazon WorkSpaces works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 110 scale: '5' date_modified: '2026-11-08' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

Amazon WorkSpaces Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

Amazon WorkSpaces Reviews (110)

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Reviews

Amazon WorkSpaces Reviews (110)

View 3 Video Reviews
4.2
110 reviews

What do users say?

Generated using AI from real user reviews
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Mohd Farid A.
MA
Mohd Farid A.
Project Admin
Enterprise (> 1000 emp.)
"AWS Powerful Virtual Workspace"
4/5
What do you like best about Amazon WorkSpaces?

One of the best features which I like most is I can access my Office Laptop at home without going to the office. I can access my office desktop remotely from anywhere in the world. It is beneficial in the current situation of the covid pandemic as I am working from home; it is impossible to access an office workstation, so AWS enables me to work at home by creating a virtual desktop of the office. I can use it anywhere in the world with just a single login process, and I am good to go. It maintains complete privacy and security to clients' confidential data. No fear of data security breach. It is very easy to configure. It is very easy to use and also does not require any special training before using it. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It is a little bit slow. Java applications become slower in it sometimes frustrates more as work takes more time to complete than usual. It requires a fast internet connection to work efficiently; whenever the internet is slow, it disconnects. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"AWS Workspace for remote control"
4/5
What do you like best about Amazon WorkSpaces?

I like that it brings the ability to work on a machine remotely in my case. That's the use I have for QA testing a website that requires several QA and Dev environments. That are only accessible via the Remote Control machine Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

For me, I find that the remote connection is way too slow. It doesn't matter my ISP internet speed or my local machine specs, RAM, processor. The remote connection is really really slow. To the point that the screen sometimes lags and you can see the mouse going in and out as you move it Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Easy Use Shared Option - for small business application."
4.5/5
What do you like best about Amazon WorkSpaces?

AWS is simple: Access ID, User Log-in ID, & Password - It becomes an active space like opening windows in Chrome. We use UJet, J-sync, Outlook, as well as Chrome. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

AWS doesn't always work well with transmission connectivity for headphones - there seems to be a lot of feedback on calls with customers. This results in disconnections and callbacks, hence frustrating our customers. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"The new standard for EUC and virtual workstations as a service"
4/5
What do you like best about Amazon WorkSpaces?

Amazingly easy to bring your own license, manage costs, configure standard packages and software, as well as implement GPO and corporate standards. AWS workspaces have a few intricacies to deal with but overall, this is the future of computing for EUC and personal workstations. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

BYOL is not as straightforward as it should be and has higher than expected costs. However, this will likely go down over time. For Windows, the setup time for a new machine is drastically higher than it should be. Again, this will hopefully become faster. Review collected by and hosted on G2.com.

Kevin de Jesus S.
KS
Kevin de Jesus S.
Administrative Assistance
Marketing and Advertising
Mid-Market (51-1000 emp.)
"I an incredible solution for a Mobile office"
5/5
What do you like best about Amazon WorkSpaces?

I like that I can install the app on any windows 10 computer, use my credentials, and access to work from everywhere with a basic internet connection. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

There are moments that the app is not working properly, I am not sure if it is the app, the network of their servers. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Very Reliable, Great Compatibility"
5/5
What do you like best about Amazon WorkSpaces?

AWS is very reliable and easy to use. It also allows MFA, which makes me feel secure logging in to work. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Sometimes AWS can lag and cause a delay in my productivity. Review collected by and hosted on G2.com.

Brianna D.
BD
Brianna D.
Training Specialist
Hospital & Health Care
Enterprise (> 1000 emp.)
"Lots of Tools & User Friendly"
4/5
What do you like best about Amazon WorkSpaces?

There are so many resources within the tool and it can function as a normal desktop. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

It can be difficult to navigate because of the firewalls. For example, uploading things saved to your device becomes complicated and you have to email or use dropbox to obtain your files. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Dedicated Workstation for a great value"
4/5
What do you like best about Amazon WorkSpaces?

I enjoy using AWS Workspaces as there are independent projects that I engage in that I want to keep separate from others but do not want to take on multiple hardware devices. Using AWS Workspaces allows me to maintain cost-effective cloud resources to handle these projects as needed. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

I wish I had selected a larger user workspace volume at the beginning. Review collected by and hosted on G2.com.

CC
Christopher C.
Internal Audit & Risk Analyst
Mid-Market (51-1000 emp.)
"Challenging but enjoyable experience."
4/5
What do you like best about Amazon WorkSpaces?

The speed of connectivity as i am working at home whereby my principal company is halfway across the globe. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Unstable interphase with my webcam's application. Review collected by and hosted on G2.com.

praveen K.
PK
praveen K.
Sr Systems Engineer at Virginia State Police
Enterprise (> 1000 emp.)
"Amazon WorkSpaces Review"
4.5/5

Questions about Amazon WorkSpaces? Ask real users or explore answers from the community

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What is your experience regarding pricing and costs for Amazon WorkSpaces, and how does it compare to other VDI solutions?

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What is Amazon WorkSpaces used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

Average Discount

5%

Amazon WorkSpaces Comparisons
Amazon WorkSpaces Features
Desktop Virtualization
Backend Hosting
Desktop Virtualization
Admin Console
Solution Integration
OS Compatibility
Desktop Provisioning
Image Management
Multi-Device Portability