Amazon WorkSpaces Reviews & Product Details

Amazon WorkSpaces is a fully managed, secure cloud desktop service that enables organizations to provision virtual desktops for their users. These desktops can run on various operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux. By leveraging Amazon WorkSpaces, businesses can eliminate the need to procure and deploy hardware or install complex software, allowing for quick scalability to add or remove users as needed. Users can access their virtual desktops from multiple devices or web browsers, ensuring flexibility and continuity in their work environment. Key Features and Functionality: - Flexible Deployment Options: Choose between WorkSpaces Personal for persistent, personalized desktops tailored for individual users, or WorkSpaces Pools for non-persistent desktops suitable for users needing access to curated environments on ephemeral infrastructure. - Customizable Configurations: Select from a range of hardware and software configurations, including various instance types and storage options, to meet specific organizational needs. - Operating System Support: Supports multiple operating systems, including Microsoft Windows, Amazon Linux 2, Ubuntu Linux, Rocky Linux, and Red Hat Enterprise Linux, providing flexibility in deployment. - Security and Compliance: Integrates with existing Active Directory environments, supports multi-factor authentication, and offers encryption options to protect data both in transit and at rest. - Cost Efficiency: Operates on a pay-as-you-go pricing model, allowing organizations to pay only for the resources they use without the need for long-term contracts. Primary Value and Solutions Provided: Amazon WorkSpaces addresses the challenges of managing traditional desktop infrastructures by offering a scalable, secure, and cost-effective virtual desktop solution. It enables organizations to support remote and hybrid workforces, ensuring employees can securely access their desktops and applications from anywhere, at any time. By eliminating the complexities associated with hardware procurement, software installation, and capacity planning, Amazon WorkSpaces allows IT departments to focus on strategic initiatives rather than routine maintenance tasks. Additionally, its integration capabilities with existing IT environments and support for various operating systems make it a versatile solution for diverse business needs.

Seller

Amazon Web Services (AWS)

Discussions

Amazon WorkSpaces Community

Solution Type

Best-of-Breed

Overview by

Phil Curran (Sr. Product Marketing Manager at Amazon Web Services)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

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Top-Rated Alternatives

Omnissa Workspace ONE

4/5(40)

View All Alternatives

User Insights

Average based on 110 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Amazon WorkSpaces Integrations

(3)

Integration information sourced from real user reviews.

Amazon WorkSpaces Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkSpaces, and what problem is it built to solve?

Amazon WorkSpaces is used to provide cloud-hosted virtual desktops that let employees and contractors access work environments remotely. It helps teams avoid relying on a physical computer at a particular location while keeping access to work applications and data centralized.

What company sizes and industries is Amazon WorkSpaces the best fit for?

Amazon WorkSpaces appears across small businesses, mid-market organizations, and enterprises, with use cases spanning several industries. The strongest reviewer-reported clusters include:

How long does it take to implement Amazon WorkSpaces across a team?

The most common reported time to go live is less than a month, though implementation can take longer depending on the deployment.

What customer support options does Amazon WorkSpaces provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and self-service resources such as FAQs and a knowledge base. The experience is mixed: some users value the assistance they receive, while others find it difficult to reach support or get timely help.

Is Amazon WorkSpaces considered safe and secure for handling data?

Amazon WorkSpaces is often used for work that benefits from keeping desktops and sensitive information centrally managed, and users describe using measures such as multi-factor authentication and controlled access. This can support confidence in handling business data, although security still depends on how the environment is configured and managed.

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Ellie C.

Accounting Intern

Small-Business (50 or fewer emp.)

8/18/2022

"In theory, should work great but it is confusing."

3/5

What do you like best about Amazon WorkSpaces?

It's a great way to work from home but this program is something I cannot get used to. It works well like any other programming but it has its quirks and issues. Without those issues, it would be a good software. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Amazon Workspaces feels outdated and weird and something you wouldn't expect from Amazon. It has funny issues that force you to use your regular computer and limit efficiency. Sometimes, I couldn't print inside AWS and had to log out in order to print. Review collected by and hosted on G2.com.

Mogith P.

Application Development Associate

Enterprise (> 1000 emp.)

10/5/2022

"Workspace review"

4.5/5

What do you like best about Amazon WorkSpaces?

The flawless uninterrupted service and ease of accessing multiple VM's is quite good. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

While using browser version of workspace the connection disrupts and facing latency issues. but it's not happening while using app version. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/10/2022

"Amazon Workspace- The best Virtual Desktop to work"

4/5

What do you like best about Amazon WorkSpaces?

1. Best virtual space where we can use operating system like Linux, windows, etc effectively

2. It allows users to connect with their virtual system anywhere at anytime in world

3. It helps to reduce cost and control your desktop resources effectively Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

1. For any kind of technical support we have to pay fees

2. Sometimes connectivity issue may arise if internet connection is not strong

3. Auto file syncing not available for application Review collected by and hosted on G2.com.

Verified User in Packaging and Containers

Mid-Market (51-1000 emp.)

8/15/2022

"Reliable and Easy to work"

5/5

What do you like best about Amazon WorkSpaces?

The concept of a virtual machine without losing any data and the ability to work without any interruption even if there are technical difficulties at the computer level. Seamless connectivity works well with slow connections too. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

The only discomfort I faced with amazon workspaces is the echo issue in calls. When you use teams or any other meeting platforms, it gives an echo back while you are speaking. Review collected by and hosted on G2.com.

Nilesh K.

Information Technology Analyst

Mid-Market (51-1000 emp.)

10/20/2022

"Easy access to cloud desktop anywhere"

4/5

What do you like best about Amazon WorkSpaces?

Supported in different types of operating systems Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Needs good internet to work seamlessly and lags in slow internet Review collected by and hosted on G2.com.

Bernadette F.

Reservation Sales Specialist

Mid-Market (51-1000 emp.)

11/10/2022

"Easy to Navigate"

5/5

What do you like best about Amazon WorkSpaces?

Amazon Workspace is easy to navigate and it's a user friendly software. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Sometimes, it requires to have a lot of bandwidth when it comes in internet connection. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/28/2022

"Invaluable tool for any consultant"

5/5

What do you like best about Amazon WorkSpaces?

Protection of client data by design is critical for reputation. Also, the ability to access your desktop seamlessly from home desktop and then from a tablet and then from a laptop is magic. Finally, you dont have to worrk about disasters, as all the data is on Amazon servers. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

None that come to mind. The application drags with low bandwidth internet, but that can be resolved with using your phone as a hotspot (in a pinch). Review collected by and hosted on G2.com.

Anant K.

Full Stack Developer

Mid-Market (51-1000 emp.)

Originally submitted 12/4/2021

"Best Workspace, Amazingly Powerful and Productive"

4.5/5

What do you like best about Amazon WorkSpaces?

It helps to access the device you are set up with and log in to the device remotely from anywhere. It has a pretty great dashboard and tools. It configures very quickly and integrates with other external software in moments. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Sometimes it lags during working if your internet connection becomes slow. It also takes an excellent system to run on with good configuration settings. Also, it gets freezes and doesn't work anymore, so I have to restart everything to make it work. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

I want to recommend to friends to work on this software if you are willing to work on many things and projects at once. It can make your work more defined and separated into different VMs at once. It is mind-blowing software. Overall, fantastic performance and good offerings in the workspace. Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

I am using AWS to work over multiple devices at once. It makes me connect with various virtual machines and makes me able to work over them efficiently. Due to this fantastic feature, I can work parallelly on more than one system at once, working on different things together and making them combined into the workspace at the end. Overall, it provides a great environment to work. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/22/2022

"Amazon workspace is excellent except for the Cost and integration issues with Microsoft products"

3.5/5

What do you like best about Amazon WorkSpaces?

Customer Service, Performance, Security aspects and Operations of the product is spotless. Integration with some of the Non-Microsoft products are excellent but need to work on the integrations with Microsoft products. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Integration with Microsoft products like O365, MS Teams, AD integrations are not so great and requires additional licensing or setup, which adds up to the Cost. Review collected by and hosted on G2.com.

Shiva S.

Business Development Executive

Mid-Market (51-1000 emp.)

1/12/2022

"User friendly secure workspace"

4/5

What do you like best about Amazon WorkSpaces?

It provides us to work remotely wherever we are and offers quality support and also minimum maintenance is required. Data Security is the main advantage. User friendly Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkSpaces?

Bandwidth consumption is quite high. So sometimes it becomes slow. Apart from this nothing is said to be disliked. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkSpaces:

Whoever has an organization with WFH setup and wants Data Security can use AWS Review collected by and hosted on G2.com.

What problems is Amazon WorkSpaces solving and how is that benefiting you?

Every day I operate through Amazon Workspaces. I use a virtual desktop with the latest version of OS installed. So good to use in terms of usability Review collected by and hosted on G2.com.