Aeropay Reviews (20)

Reviews

Aeropay Reviews (20)

4.1
20 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and responsive support, highlighting how it simplifies payment processes and integrates well with their operations. Many appreciate the fast transactions and lack of fees, although some note that setup can be challenging for certain users. Overall, it is viewed as a reliable solution for payment needs.

Pros & Cons

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Collin B.
CB
Collin B.
Head of Compliance operations
Mid-Market (51-1000 emp.)
"Aeropay Makes ACH Payments Simple and Transparent"
4/5
What do you like best about Aeropay?

I enjoy their interface, it makes making payments with aeropay very simple. I always understand what the fees are for, and it just makes the ACH process easier. I also enjoy how many banks they partner with. This makes things a lot better for a wide range of users Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

I don’t really have any dislikes with aeropay, more so with the ACH process in general. Not having automatic payments makes things difficult as a merchant, but we understand they are working to improve this with RFP / RTP initiatives. Review collected by and hosted on G2.com.

Prince J.
PJ
Prince J.
Founder
Small-Business (50 or fewer emp.)
"Seamless Payments with Exceptional Support"
5/5
What do you like best about Aeropay?

I love Aeropay's pricing because it fits well for an early-stage company like ours. Their support team is just incredible, and I can't say enough good things about them. The product is world-class and works really well. The company is very supportive, helpful, and always innovating by building new products, which I really appreciate. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

I think it would be great if Aeropay also offered other ways to transact like credit cards or debit cards. We would appreciate business account bank connections as well. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Reliable Payments but Needs Better Dashboards"
4.5/5
What do you like best about Aeropay?

I really appreciate the Aeropay support team; the real-life human support is great. Even though there have been occasional issues with speed, the support team is very easy to work with, and I understand the thoroughness required in investigations. It's been very reliable; the service is exceptionally solid. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

Their internal dashboards for payments are pretty bad. We don't really use it that much, but during development, it would have been nice to have more insight into what's going on. Also, their documentation requires you to be logged in, which makes it hard for AI bots to access it. I wouldn't mind if that could be changed. The initial setup was moderately difficult, and the verification certification process could have been handled a little better, though a lot of the difficulty was due to our own internal issues. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
EG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Instant Fund Transfers with Top-Notch Support"
4.5/5
What do you like best about Aeropay?

We at Dabble Sports use Aeropay to power our igaming payouts platform, and we appreciate that it allows users to securely and quickly sync their bank accounts and receive funds instantly - our customers also love it! We have enjoyed working with Aeropay's team, their forward thinking solutions, and their willingness to collaborate effectively.

They are very responsive whenever we reach out with issues, and their support team is integrated with our support team to ensure customers have a great experience.

The initial setup of their payouts solution was seamless, and when any queries or concerns popped up, the Aeropay team was very helpful resolving them. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

They currently only support the US -> extension into other markets would be powerful! Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Fast and Reliable, But Setup Can Be Challenging"
4.5/5
What do you like best about Aeropay?

I use Aeropay as our processor for US payouts and find the secure and fast payment process ideal for our traders. I especially appreciate the speed, as traders have been very vocal on social media about how quickly RTP works. It's also been remarkably stable with no issues. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

The setup was difficult, and we initially set up with the V1 API, which means we now have to migrate to V2. Although the Aeropay API itself was fairly straightforward, there was a lot of work needed on our internal systems to automate the finance processes, which made it harder. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Solid ACH Processing with Excellent Support but Needs Engineering Improvements"
3/5
What do you like best about Aeropay?

I really appreciate Aeropay's support team. They have a really great team who works with us on everything we need. I also appreciate their business and partnership, especially with everything that we need them to build and work on. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

I think what could be improved is some of their capabilities around engineering. There are sometimes when we pointed out engineering issues to them, whereas I'd love for them to actually bring us a product that works to the best of our needs. It feels more like a retroactive approach sometimes where we bring them issues we're experiencing through our platform. Review collected by and hosted on G2.com.

Joel M.
JM
Joel M.
Co-Founder
Small-Business (50 or fewer emp.)
"Exceptional Support and Easy Integration with Aeropay"
4.5/5
What do you like best about Aeropay?

I really like Aeropay's fantastic customer support. Their team is really involved and attentive in our Slack thread and always responds quickly. This involvement helps us with everything that arises. The initial setup was pretty easy because they were really helpful during the integration and setup. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

Nothing Review collected by and hosted on G2.com.

"Overpromised, Underperformed, Poor Support"
0.5/5
What do you like best about Aeropay?

It's fine for payments Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

{"I thought Aeropay would be cheaper, but it's not good.","The setup process was difficult, and the team wasn't helpful.","I was overpromised and oversold.","Aeropay is not international and has limitations.","It's not a comprehensive offering.","I wouldn't buy it again.","There should be more offering that's competitive with companies like Plaid."} Review collected by and hosted on G2.com.

BD
Barry D.
Head of Finance
Small-Business (50 or fewer emp.)
"We integrated with Areopay for inbound customer deposits and customer withdrawals"
5/5
What do you like best about Aeropay?

All of the staff at Aeropay have been super responsive and friendly. The whole team at Dabble has noted how easy Aeropay has been through the whole onboarding and integration phase. The product itself has been very reliable and recieved extremely positively by customers as well as filled an administrative burdon for us from a resourcing stand point. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

The reporting is still in its early days and is some what limited. However any special reporting I have needed the team have prepared for me right away on an Ad Hoc basis. Review collected by and hosted on G2.com.

Ellie A.
EA
Ellie A.
Community Support Specialist
Small-Business (50 or fewer emp.)
"I do not like having to input phone number and amount"
2/5
What do you like best about Aeropay?

It is Easy to use as fr as inputting data. Not complicated for my drivers to easily use. I love that an email is sent when Pending. Review collected by and hosted on G2.com.

What do you dislike about Aeropay?

That it is not automatic, not sinked with Onfleet. Also that Drivers ( each user) is not captured so I do not know whos tips are whose. I also do not like that there is only a customer service email. I doubt any of my customers bother to email if they are having troble, they probalby just use another payment method. A phone number to call would be good. Review collected by and hosted on G2.com.

Response from Klaudia of Aeropay

Hello thank you for your feedback. Our team is happy to help you build a seamless integration that resolves the issues you’re experiencing with Onfleet. Please reach out to our customer success team, we would be happy to help with this!