Unfortunately, there was nothing in the software or the experience that I liked. Review collected by and hosted on G2.com.

Having used Acronis since 2022, I've encountered several challenges that should be approached with caution. While the software is functional, adding clients and setting up servers or workstations for specific directory backups can be notably time-consuming and off putting. Setting up M365 backups was somewhat easier (as expected), but configuring each client remains labor-intensive due to the need for individual email addresses and verification emails.

Most of my clients were unaware of backup relocations, making their involvement in migrations unnecessary. Acronis support suggested using my own email address for each account—a cumbersome workaround when managing clients in the system. This is one of the reasons I stopped offering backups altogether due to my basic dissatisfaction with setting up new clients in Acronis.

The application not only suffers from a slow onboarding process but also presents complex pricing structures. This was another deterrent that contributed to my decision against selling further backups. The pricing spreadsheet was intricate and significantly more costly at approximately $0.10/GB, and you even have to pay .06/GB for your own local storage!

Discontinuing use of Acronis services has proven very difficult, as they require an annual contract with no cancelation options. I have to continue paying them from now (May) to December ($250/month). Apparently, my account was auto-renewed in December, so I have to continue paying for the rest of this year. I was told by IngramMicro that it was a 90-day cancellation but Acronis countered them and said that I have to keep paying for the next 8 months.

They are trying to do too much with the Acronis service by using the same system as their version of an RMM and pushing other services through the same portal—an approach that raises concerns about efficiency and effectiveness across ALL of their offerings. Also, with absolutely zero termination rights, they will make you pay for the full year contract with no 30, 60 or even 90 day termination notice offering. N-Able offers a 30-day window, and with a 12-month or multi-year commitment, you receive a notice/reminder 120, 90, and 60 days in advance. Review collected by and hosted on G2.com.

Acronis is fast to deploy and integrates well with Connect Wise and other Manage platforms. There are plenty of options on where to backup, from their own cloud space to a local NAS or backup server. Feature sets run the gambit of cost and ability and you can tailor your backup set per end point and per client. Reporting is generally good and it auto opens and will update tickets in ConnectWise. So if backups didn't run because they were already running and it goes into the next scheduled backup and that one completes successfully, it will update and close the ticket which is nice. Review collected by and hosted on G2.com.

The learning curve in Acronis can be steep for new users of the platform. There are ways that you can incur additional billing if you are not careful, pretty much anything with a Green Up arrow indicates there is an extra charge for it. We have ours locked down by ConnectWise agreements which syncs over to Acronis and locks the service down per client to exactly what they agreed to in terms of amount of endpoint backups, sizes and feature sets. We did this to take the guess work out for the Engineering team and to ensure correct billing everytime. Review collected by and hosted on G2.com.

Acronis cyber protect is the best option for the cyber security which have buld in package for DLP,DR, scheduled Cloud backup incudes file type or entire machine backup for workstation ,servers ,email platforms , with virus scan file . The backup is ecrypted . also the recovery is faster compared to the othe product. Universal back up is available irrespective of hardware . Also the package have Ransomeware protection ,vulternability and patch management ,cyber filt score for endpoint,web filtering ,device control .. . Acronis cyber protect is the one of the best product with all in one package which meets the entire cyber security for the organaization . It is very easy to use ,easy to imeplemet and integartion , The customer support also is very good with immediate response. Review collected by and hosted on G2.com.

All the packages meet the requirement except for the new updates. Review collected by and hosted on G2.com.

The ease to get on board without much hassle. Review collected by and hosted on G2.com.

Too many resellers selling the service which means when meeting a customer, there will be many vying for the same product. In addition, many of their new additions are superficial and lacks depth. Review collected by and hosted on G2.com.

- Features

- Easy To Use

- Local/Cloud and DR Solutions Review collected by and hosted on G2.com.

- Price

- The dashboard at the beginning its complicated Review collected by and hosted on G2.com.

Integration of backup, disaster recovery and endpoint protection Remote assistance Review collected by and hosted on G2.com.

After configuring DLP, the system performance will slow and the chrome browser will not open/taking too much time. Review collected by and hosted on G2.com.

It helps to protect backups and also recover the data. It has good patch management which helps in scanning all vulnerabilities and patches to ensure that software and solutions are secure. DLP prevents leaking sensitive data from endpoints. Review collected by and hosted on G2.com.

Its configuration and setup is complex. Pricing is too expensive. Support team and responses are delayed. Review collected by and hosted on G2.com.

1. Dynamic UI.

2. Cyber security features.

3.single platform for all product. Review collected by and hosted on G2.com.

Support needs to be fast, less people who take ownership of the case. Review collected by and hosted on G2.com.

Simple interface & that's it! Nothing else Review collected by and hosted on G2.com.

Expensive, very slow, burdensome on the computer, and customer service that is on vacation all the time Review collected by and hosted on G2.com.

Acronis Cyber protect is a good solution to have backup. Useful if you have hundred computers to manage around the world Review collected by and hosted on G2.com.

To manage the backup for Windows 7 or 10 is very good (backup and restore) but less for old systems (Win XP). The local client can't be updated by remote and we need to do that manually. Review collected by and hosted on G2.com.