I love the way it suits our business model where we can easily switch between retainer and project based campaigns. I also love how it integrates with both Proposify and Xero, making the whole operations process much easier for the entire company.

I would like to see more scheduling capabilities included in the Plus version.

I am now able to effectively track my teams time allocations and receive a clearer understanding of actual time and tasks completed for client work/company work.

What I like the most about Accelo is how projects can be broken down into Milestones and Tasks. I also like how all of the clients communication are in one place and whatever you need is one search away. Daily and Weekly timesheets makes it easy to review your entire day, see your entire week in one place, log time that you might've forgotten to log. Goolge G Suite integration is pretty awesome too! Everything in one place!

The only thing that I find to be annoying sometimes is the speed when adding/creating activities.

If you need a CRM/Project Management, try Accelo and you will not regret it

Time management using timers, having all client communications in one place without having to search through thousands of emails. Very easy and user-friendly interface. Also, the mobile app is a great addition to check your progress or to check your day.

Accelo can take a project from initial contact to sale to project to invoicing. It functions as a CRM, project management tool and communications platform. You can use the tool as simply (assign tasks and due dates) or as robust (dependencies, triggers, templates, automation) as you like. It is a one stop shop for everything you need to move work, communicate among the team and with clients and assess staff and company performance.

While I really like the software, what I like best about Accelo is their support team from our customer service manager to the front-line support to the engineers we've worked with. I have felt heard, that my suggestions, requests or issue reports are not going into the "we'll put that into the suggestion box" black hole. Suggestions I've given or issue reports I've made are taken seriously and addressed, often on screenshares. I have never seen a software company so attentive to its users.

One of Accelo's strongest features - its robustness - is also something that takes some getting used to if you want to use it to its full potential. It can do A LOT for you, but time spent learning and figuring out consequences of changes to settings is required. I would not put this down as a "dislike", but there is a learning curve - and that learning curve is worth it. Our particular implementation involved analyzing and reconfiguring our internal processes as we used very simple tools for time tracking and task assignment. Accelo's robustness actually facilitated those changes, so it's hard to say that is a true dislike, more like something one should know.

Having a full client CRM. Being able to allot time to tasks and have it tracked properly to the task, milestone and project. Internal team communication and visibility of that communication with the Stream feature. More detailed management of work, clearer view of what's done and what's to come on a project. Clearer analysis of how time is spent and what is profitable. Improved sales process. Clarity on task schedules.

We can easily schedule and keep track of everything that's going on in our overseas Team!

I think some features of the UI can be improved such as some of the date/calendar functionality.

Patience, you have to use it to learn!

Before, I was not able to know what is going on overseas as we have a 24 hour team doing a lot of our work.

I love the fact that I can see my team's schedules and tasks, our agency's sales pipeline, project and retainer work, and pending or paid invoices all inside one streamlined platform. What's even better is that I can access a variety of insight-driven dashboards with just one click; I can easily see how profitable our client work is, how utilized my team is, or the value of our sales pipeline. It's truly a time saver and prevents my team from missing any valuable communications from clients through the shared inbox stream.

There's really not much to dislike about it. I wish our agency had found it sooner to prevent years of headaches from using 10 different tools for different purposes.

We're using Accelo for all aspects of running our creative and digital agency. It covers the entire lifecycle of our client relationships starting with CRM and sales, to active client projects and retainers, to client service requests, to team resource planning and scheduling, to invoicing and billing. It's so simple for our team to see what work or tasks they have on their board each week, and it even makes time tracking EASY! Accelo links with our calendars and email, so we can automatically log time spent in client meetings or email communications. Then, we can send an invoice to a client for the time spent on projects with just a click of a button.

The intuitive nature of the interface, and the flexibility in how it can be used.

I haven't found anything to dislike yet.

We always had to keep track of projects and hours separately, as most tracking software was geared more toward one or the other. Accelo does both.

We have gone through a few project management software's and Accelo is by far the most robust.

I am not in love with the billing system, but it is manageable

We have increased our billable hours TREMENDOUSLY after using Accelo. It easily pays for itself and we are no longer losing time.

Accelo makes it easy to track projects, budgets, opps and more...all in one spot!

There are a few quirks of using Accelo, but once you get used to them, they aren't a bother.

Allows us to consolidate work from all our team members into a single source of truth. Sales, Marketing, IT and more all use it!