I like having access to multiple resources and information in one place, such as the content library, sessions, goals, and forms.

Overall, the workflows feel intuitive, and it is easy to find the different sections. I would like to be able to do more backend work, especially given the number of migration exceptions we’ve had, though I understand this may be part of a cleaner system approach overall. One area I found confusing is the distinction between Journeys and Programs; it feels like these could be consolidated into one section for greater clarity. A downside for me is not having specific session outcomes trigger the payout tab, rather than relying on one specific rule. Having to keep sessions marked as scheduled is currently my biggest pain point. I would also love the opportunity to sync email communications with clients into their profiles, so coaches have visibility, and engagement history isn’t lost. I found the speed in the new version a little slower at times. The onboarding experience has been great, the team is consistently open to communication, and every question I’ve had has been addressed. I don’t love the idea of receiving an AI response every time I send an email. I’d prefer AI guidance to be available through a specific help tool in the platform, rather than embedded into every email interaction.

It is both highly customizable but stable and consistent. It's a hard balance to strike, and the SC team does an amazing job of listening to their customers to identify needs and requirements but then thoughtfully building the product to be scalable into the future.