

Actif, CMDB, changement, incident, problème, service, solution de gestion des SLA basée sur les principes ITIL.

SupaCMDB est une base de données de gestion de configuration (CMDB) conçue selon les principes ITIL. C'est une application web qui peut être combinée avec SupaDESK pour fournir une solution ITSM entièrement intégrée avec Service Desk.
SupaTOOLS is a comprehensive suite of IT Service Management (ITSM) tools designed to help organizations manage their IT infrastructure and support services efficiently. The platform includes various integrated modules that cover a wide range of ITSM needs such as asset management, change management, incident management, and service catalog among others. SupaTOOLS is known for its flexibility, scalability, and the ability to adapt to the specific needs of businesses of different sizes, from small enterprises to large corporations.The tools offered by SupaTOOLS are built to align with ITIL (Information Technology Infrastructure Library) best practices, ensuring that organizations can improve their IT service processes while maintaining compliance with industry standards. Key features often include user-friendly interfaces, robust reporting capabilities, and customizable workflows that enhance the effectiveness of IT service delivery.