What I like most about Scorebuddy is how clear and consistent it makes quality feedback. The scoring criteria are easy to understand, which helps identify strengths and areas for improvement quickly. It supports fair assessments, useful coaching conversations, and helps maintain consistent standards across the team.

I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and identify gaps quickly. I also appreciate that the scorecards can be customized to align with client requirements and QA criteria, helping keep evaluations consistent across auditors and TMs. Finally, the reporting and filtering options are very helpful for follow-up actions like coaching, PIPs, and tracking improvements over time.

Capacité d'organiser une calibration pour examiner et comparer les réponses aux questions.