I love that RepairDesk allows us to customize it to meet all of our needs, especially for our unique business of repairing sewing machines. We can change how tickets are created and track the accessories included with each item at check-in. This is huge for us. We specialize in high-end sales, and the ability to track what's sold alongside having serialized inventory is crucial. Another thing I absolutely love about RepairDesk is their customer support. Having a dedicated account manager accessible within minutes is vital when issues arise. I also love the way I can interact directly with my customers from within the point of sale system, whether through text or email, and have all communication documented. It eliminates misunderstandings and provides clear communication with a documentation backup, which is vital to align customer expectations. They also have a very stable system that experiences very little downtime which is also very important! RepairDesk's intergration with Woocommerce for our website is WAY better than the other POS systems that we have had in the past. Pricing is not cheap, but after the first year with them, I feel that it is well worth the money! I have not worked with the AI models too much yet, but what I have used has been helpful. To simply type the basics of what we did in the repair and then let AI polish it up for us has saved significant typing time for our staff, especially those who can't type well, but they still need to proof the notes as sometimes the nuances of what is stated could be misread by the customer.

La combinaison de stabilité, de profondeur des fonctionnalités et de support réactif. Cela nous donne les outils pour fonctionner efficacement sans nous soucier de la défaillance du système.

L'équipe de RepairDesk a été incroyable dès le début. Leur capacité et leur volonté de personnaliser les choses pour chaque ligne de métier sont sans précédent par rapport aux autres entreprises que j'ai essayées. J'utilise ce logiciel quotidiennement, il aide à rationaliser le flux avec les employés et les clients. L'intégration et la mise en œuvre de RD dans notre entreprise ont également été beaucoup plus faciles que prévu. Tout au long du processus, leur équipe de support a été incroyable. Je recommanderais vivement RepairDesk.